Tim Dahle Nissan Murray

Could have been a five-star review, BUT We were looking for a used Ford F-150 and just happened by this dealership. Although they are primarily a Nissan dealership, they had a trade-in they We were looking for a used Ford F-150 and just happened by this dealership. Although they are primarily a Nissan dealership, they had a trade-in they were trying to get rid of, and it looked like a great vehicle. We had another truck in mind from another dealership, but the salesman, Tanner, and his supervisor were very accommodating and friendly, offering to match the price of the other truck we wanted. I expect great customer service when buying anything, and I was not disappointed by their willingness to compromise to make a deal with us. Now, the everything about the truck was great except that the driver's side window was stuck and would not go up or down. The elevator or whatever the part is didn't function at all and would cost several hundred dollars out of pocket to fix. We initially saw the vehicle on Saturday, and at that time, Tanner said he would look into getting it fixed for us for free. After talking to his supervisor, they agreed they would take care of it since they have their own shop to service their vehicles. After much debate between my husband and me about which vehicle we would purchase, we decided on the Tim Dahle vehicle, mostly because of the professionalism they seemed to have, and the following Monday, my husband went down to the dealership to meet with Tanner, and they agreed on a price for the truck, again verbally stating they would take care of the window. I showed up later that afternoon to finish signing papers with my husband, and after being congratulated by the staff on getting such a great deal, Tanner personally walked my husband down to their shop to make an appointment for the window. Now, they didn't do Saturday appointments, and my husband works out of town during the week, so he was unable to schedule an appointment at that time; but he was told to call in when he was available to bring the truck down and they would take care of it. A couple of weeks later, he was in town, so he called them, and they said come in that day. When he got there, they wanted to charge him $550 to fix the window. He asked to see Tanner, to reaffirm that, indeed, they were taking care of the window free of charge. Imagine my husband's surprise when Tanner produced a paper with the words "Window is customer's responsibility" and my husband's signature at the bottom. Now, the invoice had been blank when my husband signed it; he had even asked why he needed to sign it but was told it was just a formality. Completely surprised, he questioned Tanner, as to how those words made it onto the paper after it had been signed. Tanner said it was not his writing: it was, in fact, his manager's. Furious, my husband demanded to know why this had been added after-the-fact. Of course, no one would take responsibility, insisting there was nothing they could do since his signature was on the page. Of course, we had no way of proving any wrongdoing on their part, but after a much heated discussion, they agreed to make a compromise: they would give him a discount of $100 off the total cost of $550. Now, long story short, after threat of legal action, they agreed to take care of the window at no cost to us, and in fact, would even send us $100 for our trouble. We would need to take it to another shop, not their own, but we could bring them the receipt. My husband brought them the receipt, and they told him they would mail him the check. Now, more than a month later, no communication of any kind from them. I'm not so upset about their not sending the $100 as much as their obviously shady business practices which can be attested to by quite a few reviews hovering around on the web. Tanner seemed to be a very nice young man, being brand new at the dealership, and I am disgusted to think that this is the kind of mentoring he is receiving, reinforcing the sleazy used-car salesman image. Hopefully, he has moved onto better things. If Tim Dahle Nissan had agreed to do all they said, this would have been a very different review, because, as I mentioned at the beginning, everyone was initially very warm, professional, and accommodating. Based on many glowing reviews, buying a brand new vehicle seems to be a completely different experience, so if that is what you are doing, buy away: you do have factory warranties to cover you; however, if you are buying a used vehicle, take your hard-earned money to a dealership that will appreciate your business and who will have the integrity to do all they have agreed to do. More

Business Owner I was very impressed with the remarkable customer service I received! They were friendly, answered my questions and concerns, and I didn't leave feeli I was very impressed with the remarkable customer service I received! They were friendly, answered my questions and concerns, and I didn't leave feeling taken advantage of. More

Josh Edson is very experienced and trustworthy I was impressed with Josh because he has been at Tim Dahle Nissan of Murray for almost 20 years! His loyalty and trustworthiness is hard to come by i I was impressed with Josh because he has been at Tim Dahle Nissan of Murray for almost 20 years! His loyalty and trustworthiness is hard to come by in the car business. More

Make Josh Edson your car agent! Josh is like the family practitioner of vehicles. Families go to Josh because they trust him enough to refer to family. He has a personality that appe Josh is like the family practitioner of vehicles. Families go to Josh because they trust him enough to refer to family. He has a personality that appeals to the masses yet has the experience and knowledge to put you in a car you'll be happy with. He doesn't just sell you a car, he is like a Jerry McGuire or your own personal agent that takes care of your needs. We will continue to buy cars with him as long as humanly possible. More

Internet Marketing Used chat to talk to internet marketing. Asked him questions. Very helpful. Asked him to talk to sales manager on a used Mazda. Asked him to speci Used chat to talk to internet marketing. Asked him questions. Very helpful. Asked him to talk to sales manager on a used Mazda. Asked him to specificlly find out if they could meet our absolute max out the door budget. Told him I would not drive 30 minutes and bring our 17 neice if they could not meet that price. He called me back and told me he talked to them and was "99.9% sure" they would meet that out the door price. I told him I would be furious if the price i got was $500-$1000 or higher over our budget. He said come down and we would be fine. We drove 30 minutes. Great greeting and professionalism. Great car. She loved it. Excellent service program. Nice place. I told the sales manager Bryan about my conversation with internet marketing. He came back with a price that was $1100 (13.5%) over our budget. I was FURIOUS! He told me that was all he could do. I explained that I understood that number. I was mad about being lied too. I would rather they told me they could not meet our budget on that car. I believe the buisness model is for internet marketing to tell the customer whatever (including lie) they have to say to have you come in. Unethical marketing. I understand up-selling. We walked. We won't go back. Broken hearted 17 year old neice. More

George Mahone made my life easy!!! THANK YOU I came to the dealership on the rainy day March 27th after losing my car in an accident. I knew I was interested in a Nissan but wasn't exactly sure I came to the dealership on the rainy day March 27th after losing my car in an accident. I knew I was interested in a Nissan but wasn't exactly sure of what model. I was out in the rain walking through the used cars and salesman George Mahone came driving by in a Nissan Frontier and stopped me to see if I had been helped. He came rushing to my aid and walked me through the best deal for what I could afford. I ended up getting a brand new car for cheaper than I could have gotten a used car for because George knew his stuff. George made the picking of my car a cinch. The Sales manager also stopped by two different times. Once as we were working the details to thank us for coming in and the second time to thank us or bringing in our business. Easily the best car buying process I have ever experienced. Thanks Tim Dahle Nissan Murray! More

I just bought the new Nissan Rogue and I love it!! It was probably the easiest car buying experience I have ever had. I went to Tim Dahle Nissan in Murray and had planned to visit several dealerships that da probably the easiest car buying experience I have ever had. I went to Tim Dahle Nissan in Murray and had planned to visit several dealerships that day and shop around. But the relaxed, friendly nature of all staff, especially our sales guy LB made the whole buying experience so easy, and that combined with the cool factor of the Rogue made the decision really easy. I was never pressured and was given plenty of time and space to think about the decision as well as options for financing. I would definitely recommend buying from Tim Dahle Nissan in Murray and i love the new Rogue! More

I purchased an Xterra from John Westbury and my experience was great. Very respectful understanding and lot of product knowledge. He is funny guy and easy to get along with. I would recommend John experience was great. Very respectful understanding and lot of product knowledge. He is funny guy and easy to get along with. I would recommend John to all of my friends.. Very happy with my experience. Thanks John. More

I worked with Agustin in my recent purchase of my new car. Sometimes car shopping can be so frustrating in the whole process but Agustin made everything work perfectly for me. I felt like he really cared car. Sometimes car shopping can be so frustrating in the whole process but Agustin made everything work perfectly for me. I felt like he really cared about what would be best for my lifestyle and put me in the perfect car. Not only that, he also got me the best deal financially! I really had a great experience with Agustin and Tim Dahle Nissan. More

My 23 year old son was shopping for a new vehicle, his first experience purchasing. He lives in a small town in Idaho, and found the perfect car online which was used. After speaking with Lew over the pho first experience purchasing. He lives in a small town in Idaho, and found the perfect car online which was used. After speaking with Lew over the phone his plans changed to a new Xterra. Lew made him aware of the Nissan college graduate purchase program. This program allowed him to qualify for excellent rates and pricing with little to no credit. When it was all said and done he got a new 2013 for similar pricing to the used vehicle he was originally looking at. They worked closely on coming to terms on the trade in that worked for all. I spoke to Lew and Elwood a number of times and they both assured me that my son would have a good experience, and not the experience most of us dread when walking onto a dealership lot. When my son arrived he was greeted as if he was a long time customer. The process was just as described by Lew and Elwood. My son was very pleased with the entire experience from pulling onto the lot in his old truck to driving of in a new 2013 Nissan Xterra, no surprises! I would highly recommend this dealership to anyone, and we will continue to return even though we live in WA and ID! Thank you Tim Dahle Nissan we could not be happier! More