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Tim Dahle Nissan Murray
Murray, UT
563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 563 reviews
October 01, 2018
Terrible customer service My wife and I purchased a 2013 Nissan Rogue here a little over two months ago. The initial experience was very bad. After finalizing the sale, it to My wife and I purchased a 2013 Nissan Rogue here a little over two months ago. The initial experience was very bad. After finalizing the sale, it took them several hours to get the car through cleaning and detailing, when they told us it would only take 30 minutes. Then every 30 minutes to an hour they would come back saying it would only be another 30 minutes. That lasted for HOURS. Then that night after driving the car, we noticed a light was out. This was only hours after leaving the dealership. When we contacted the dealership to have them replace the light, they kept telling us they would talk to the manager and get back to us. They did this for days. We have to fight and fight to get them to replace one lightbulb that was broken before we ever got the car off the lot. But those things aren't why we are leaving this review. We let those things slide. Now for the straw that broke the camels back. Over the past two months, the low tire pressure light would keep coming on. We took it in to Big O, who told us the wheel had an erosion problem that caused the tired to not seal properly. They told us they just needed to clean the wheel, fill up the tire, and it would be good to go (at least for a while until the pressure got low again). They said erosion is just something that happens sometimes. Within weeks, the light came on again, and Big O found erosion on another low tire. The light continued to come on frequently until we finally told Big O to take off all wheels and tires and find the issue. Turns out, not only did every tire have this erosion, but the problem was so severe that one of the tires was literally falling apart and chipping away where it should seal. The tire could have fallen off, blown, etc at any minute. We could have been driving at high speeds down the highway with our baby in the car and any of the tires could have blown off at any minute. Of course, we had to replace the tires and wheels. When we told Nissan we wanted them to cover the expense, they did the usual and kept telling us they were waiting for the sales rep that sold the car to be in office, or they would let the manager know and he would contact us. This never happened for days! We had to go in to the dealership in person to talk to the sales manager. They told us the warranty doesn't cover wheels and tires. When we told them this car was not in any condition to be sold (it was a huge safety hazard), they told us that they got an inspection and the car passed inspection, so they wouldn't cover based on any safety reasons. I want to know what kind of shady, biased person they got to do this inspection. And even if they did pass a basic safety inspection, those wheels and tires were in terrible condition, and I believe my family was at risk driving this car around. We had to pay almost $2000 to replace the wheels and tires on a car we just paid for. $2000 to Nissan is nothing. $2000 to us is huge. Since this dealership so clearly does not value the customers that buy things from them once they are out the door, we will never be buying another product at this location. I recommend anyone reading this do the same. Just look at all of the similar reviews. These people could care less about their customers once the sale is done. More
by ksburn
Employees Worked With
Dakota
September 27, 2018
Very good It was a positive, friendly and professional experience. I would recommend this dealership to other people I know. I look forward to continuing busin It was a positive, friendly and professional experience. I would recommend this dealership to other people I know. I look forward to continuing business with Tim Dahle dealership. More
by Nikki,Stubbs123
Employees Worked With
Chris Gillespie
September 27, 2018
Great customer service. Kevin Le. Was great to work with. He has taken care of lots of my family and friends. If you want a great experience go see Kevin. Kevin Le. Was great to work with. He has taken care of lots of my family and friends. If you want a great experience go see Kevin. More
by Bstotler
Employees Worked With
Kevin le
September 21, 2018
Johnny Ji Definitely would recommend Johnny Ji to anyone who's looking for a car. He was professional and all about making things happen. And he came through! T Definitely would recommend Johnny Ji to anyone who's looking for a car. He was professional and all about making things happen. And he came through! Thanks for all your help! More
by Killaa
Employees Worked With
Johnny Ji
August 05, 2018
Amazing experience We are so happy to have found wonderful people willing to help us find our very first brand new car! We were so pleased by the help of Oscar and Kevin We are so happy to have found wonderful people willing to help us find our very first brand new car! We were so pleased by the help of Oscar and Kevin. They went above and beyond to help us get a great deal. There were very helpful answering our questions. We were so happy that we were taken seriously since we went to a different dealership and they weren’t very helpful. But at this place since we got out of our old car, the sales guy was very nice and ask us if we needed help. Never underestimate young couples! Ps. We LOVE our new kicks!! More
by Pau07
Employees Worked With
Kevin, Oscar Mancilla
August 02, 2018
Awful, will never return I have purchased two cars from Tim Dahle. The first time, I didn't realize what an awful deal it was but that was all me and I was thankful they got m I have purchased two cars from Tim Dahle. The first time, I didn't realize what an awful deal it was but that was all me and I was thankful they got me into a new car. This time around, I am so beyond angry that I feel obligated to share. I was looking to trade in my car for an suv, and I have improved on my credit a lot, but I was very upside down. I kept tell Jonathan that I would not take a newer car if the payment went higher. I was looking for a lower interest rate and my payment to stay the same. After hours of them "working with managers" they got me where I wanted with my payment. I told them if that was the deal, I would take the car. I drove off with the car and over the course of the next week tried calling daily, sometimes multiple times a day, just to be transferred and never having someone actually pick up and help me. When I went in person to talk to Troy who was working my financing, he let me know the approval came back 100.00 higher on the payment. I was ready to walk away, which is when another "finance manager" got involved and told me "it was only a dollar more a day". What a joke. I was treated awful as a woman working the car buying process myself and everyone seemed to think I was an idiot. I work for a financial company and understand how it works, but I also understand how to treat customers. I left with no resolution and more anger than I could bare. Went back the next day, dealt with yet another finance "manager" and at the end of the day took the car at the higher payment, since I would have had to pay them over 1,000.00 just because I had the car a week. Absolutely terrible customer service. Salesman was pushy and rude. I feel lied to about what they could do and like they told me they got my payment there so I would be sucked in. Thankfully, I love the car and was ultimately glad Brandon in finance was straight forward with me. I will never return and I will absolutely never advise anyone else to go there. More
by Jess
Employees Worked With
Jonathan Lopez, Josh Edson
July 31, 2018
Great service from Oscar Oscar was warm, personable, and efficient. He cared and understood my concerns. I’m excited for my SUV, and so is he! I’m excited for new adventures a Oscar was warm, personable, and efficient. He cared and understood my concerns. I’m excited for my SUV, and so is he! I’m excited for new adventures and recommend buying a Nissan More
by Kitty
Employees Worked With
Oscar Mancilla
July 18, 2018
Wrong commitment In short I did not get in writing the agreed payment and tenure. Make sure everything is written and signed before you sign on the main dotted line or In short I did not get in writing the agreed payment and tenure. Make sure everything is written and signed before you sign on the main dotted line or you will end up paying more. Also make sure anything you notice wrong wrong is corrected More
by AriG
Employees Worked With
Doug
June 20, 2018
Best experience ever My experience at Tim Dahle Nissan was the best I have ever had. Olesea is a fabulous sales rep that truly cares about her customers. She made us feel My experience at Tim Dahle Nissan was the best I have ever had. Olesea is a fabulous sales rep that truly cares about her customers. She made us feel comfortable and answered any questions or concerns we had honestly. I never felt rushed or that I was being taken advantage of. I knew she would go to battle for me to get me the best deal possible. If I had to decide all over again of where to get a car, I would definitely go back to Olesea at Tim Dahle Nissan. More
by Sgordon
Employees Worked With
Olesea Thongoly
May 15, 2018
Dishonest Myself and wife drove 2 hrs to look at this car, After driving it we wanted to get it. We drove down the next day with our trade-in only to learn if w Myself and wife drove 2 hrs to look at this car, After driving it we wanted to get it. We drove down the next day with our trade-in only to learn if we don't finance through them the car price jumps up $3000- $5000. Also our salesperson that we scheduled with to return the next day, didn't even bother to show up. Very upset at the quality of service and would recommend not even looking at this dealership. I really hope this review help to save someone the same frustration that we had. More
by sinjin
Employees Worked With
Garret
