Tim Dahle Nissan Murray

First time buying a car. Josh Edson walked me through it and answered all the questions that I had. Made the whole thing really easy and a lot less stressful. Josh Edson walked me through it and answered all the questions that I had. Made the whole thing really easy and a lot less stressful. More

I had an appointment for an oil change/tire rotation. They had my vehicle done in just under 1/2 hour, but told me that my rear brakes needed to be done. Since I was already there (live 1.5 hours away & They had my vehicle done in just under 1/2 hour, but told me that my rear brakes needed to be done. Since I was already there (live 1.5 hours away & 45 minutes to the closest small town) I figured why not rather than try to come back. It was supposed to take about an hour or so, but at the 1.5 hour point I told them I had another appointment in 30 minutes so they gave me a loaner car. Other than dealer prices for brake jobs being higher than some other shops, and my final cost about $75 higher than the quote, it was convenient and the loaner car was a nice touch. More

I really like my sales man, but service department was sub par lately. I received a recall for the new car, called to see what I needed to do and get an appointment to get repaired. The service departmen sub par lately. I received a recall for the new car, called to see what I needed to do and get an appointment to get repaired. The service department asked for vin and made an appointment the following week to get fix. Took the car in and the acanned the vin and tell me the don't have the part and to set up an appointment while for another day while they order the parts in. Again I take the car in for the recall. I left it for the day and got a ride home. We get an email stating the car was finished. I got a ride back to the dealers before closing time and nothing was fixed. What is going on? They told me they ordered the wrong part(s). First when I made the initial call for the recall, they could have looked up the part and ordered the part without me coming in to scan my vin number. Seond trip, after dropping the car off all day and not having a vehicle they have the wrong parts? So I have gone to the dealership twice and nothing done. Well 3 and half weeks later I get a call the parts are in. Now I'm gun shy. Now I have to figure a time and date I can drop it off all day and be without a car. " again" Called the sales man and he was upset what had happen. He said he would find out what happened and take care of it. Obviously we know the service department dropped the ball. Waste of time in almost 4 weeks. I have no choice but to get it done here. Next dealer is further and setting up the car to be dropped off is getting to inconvenient. Sure they will drop you off at home, but then how do you get back when everyone is alone at work? Pray it will get fixed right this time and no more recalls. At least I will know what to do next time and be a little stingy about my time. More