Tim Dahle Nissan Bountiful

Buyer Beware....Buyer RUN Deceitful and Incompetent Wish I could give negative stars. Buyer beware....buyer RUN! If you do come here, bring a legal representative. They are all about money, the custom Wish I could give negative stars. Buyer beware....buyer RUN! If you do come here, bring a legal representative. They are all about money, the customer is ZERO priority to them! Deceitful, all words but do not follow through. Epic FAIL and returning phone calls, or even mailing license plates when I called two separate times with two different people. I bought a car here and was WAY upsold on a warranty. Even though I stated I did not want to purchase a warranty, I was told "I had to have one" and that it was "included." Then I was charged for it. Cord, the finance guy gave a "quick summary" (aka LIED) and scrolled down to the "sign here" page. I attempted multiple times to communicate with them about the error and I was told "if we don't sell a warranty, we will loose money." Its like going to McDonalds and trying to order a burger, only to be sold fries, nuggets, a burger, and a shake because "I have to have one" and "its included!" Then I get my receipt and I get way over charged and I try to correct it only to be ignored and given false promises and told "we have to sell you more food you didn't want, or we will loose money." ALL the employees here need to go back to business school 101 and learn basic, honest, customer service and redo the business model with the CUSTOMER first, not there own pockets! More

Kyle Madrid is a serious liability to your business and should be removed. The vehicle we purchased for my teenage daughter just that day had multiple issues and failed to pass emissions when it left the l should be removed. The vehicle we purchased for my teenage daughter just that day had multiple issues and failed to pass emissions when it left the lot. I said I had enough and wanted to get my money back. Kyle refused. I mentioned the lemon law and he said he wouldn't do anything. I will admit I swore, but then Kyle entered my personal space (within inches) in a threatening manner. He started yelling "you think your tough? who do you think you are?" He was red-eyed and told me to "get the xxxx out of his shop!" repeatedly. I honestly felt he was going to hit me if I didn't leave. On my way out he kept shouting "as is, as is." Kyle needs to be held accountable. He has major rage issues and I feel he will eventually assault a customer. He did all of this in front of my teenage daughter who was sobbing. No wonder this business has a literal F from the Better Business Bureau. More

Dishonest People, Pre-Owned Experience - Do not suggest Tim Dhale Nissan Bountiful website listed a pre owned vehicle for price $15.5K and while browsing the site, it also gives a printable $500 off msrp co Tim Dhale Nissan Bountiful website listed a pre owned vehicle for price $15.5K and while browsing the site, it also gives a printable $500 off msrp coupon on used vehicle. Called the sales guy and talked to confirm the out the door price with purchase price of $15.5K it will be $17.6K as per him and they offered they will deduct the coupon as well. Based on this discussion went to the shop directly, asked for the same agent talked before, nice greetings and showed the vehicle, agent then gathers all your information including address, salary, SSN etc and asked me to sign a few forms which they said is to confirm the readiness of purchase today. Then the fun part begins, agent took all the paper and left, came back after 5 minute, written in that the OTD will be $19.6K which is 2K above the price initially discussed for a $15.5K purchase price car. I asked for the breakdown, they told blindly title, reg and it also includes around $890 service fee for obtaining the Worry Free/Life time Warranty per their advertisement. I told as per their website, this is included in all used car purchase below 75K miles with $0 and showed the video. But they are saying this $890 is for the service to make your vehicle up eligible for the Life time warranty, which is an absolute lie. During negotiation, they told me that they will try to deduct that $890 at the max from the OTD but do not honor the $500 discount. So after the negotiation, the asking OTD price was around $18.6K which is again $1.5K above the price initially discussed which was $17.1K OTD inluding the $500 discount. As a final request told them if they can do $17.1K OTD am in and buying right now, else am out. The agent then brings another agent and that guy started saying we cant give you the car for free, that is what you are asking etc. I told the fact that, I came to the shop after confirming with them on the OTD price of $17.6K and agent also told that they will consider the $500 off coupon available online. Which is exactly am asking and not for free. With this behavior from the agent, decided to walk out from their shop. Just wasted 2 hours of my time and 30 miles drive for this dishonest people. More

This place should be shutt down we went there looking for a car and only wanted to buy a car for 8 thousand then we was getting a forever warranty and next thing u no my mom got rip off bye them and they too a car and only wanted to buy a car for 8 thousand then we was getting a forever warranty and next thing u no my mom got rip off bye them and they took her money and wont return my calls dont buy a car there they need to be put out of business for ever and I will make sure of that I dont want to put any stars More

Liars and thiefs They will find any and every way to steal any penny from you they can. They will void their contracts and stick the consumer with all the problems. Th They will find any and every way to steal any penny from you they can. They will void their contracts and stick the consumer with all the problems. They have absolutely no morals or ethics. This business is full of crooks from the top all of the way down to the people answering phones for them. They bait and switch, change numbers and say they can just reprint and change your contract to suit them. These guys are very condescending. More

Dishonest Would leave zero stars if possible. My husband and I went in as serious buyers to purchase a vehicle. The dealership refused show us a breakdown on co Would leave zero stars if possible. My husband and I went in as serious buyers to purchase a vehicle. The dealership refused show us a breakdown on cost until we "agreed" to an acceptable monthly payment. We got to a monthly payment we could hesitantly agree on in order to make it into the finance department. Once in the finance department we were given the ultimatum to pay for a "platinum" protection plan to finance with our preferred credit union at a lower rate -or- don't get the protection plan but finance with a bank we dont prefer at a higher interest rate. It was not a possibility to get The vehicle financed through our credit union and opt out of the protection plan or at least look into pricing of their "gold" or "silver" plans. The platinum protection plan added nearly $5k to the total price of the car. I had to press the dealership pretty hard to even be willing to disclose how much the protection plan added to the total cost. They explained that the car was listed at a price less than what they had paid for it so they had to recover that lost money through the protection plan. Its not my fault they listed the car below what they paid. Had they not tried to hide the expense of this protection plan, and just listed the price for what they needed to sell it at, we very likely would have purchased that vehicle today. I called them out on scamming us on the price by adding in a large fee like that, and they didn't seemed phased or try to deny it. More

There has to be a better Nissan dealer than this! Went to Tim Dahle Nissan in N. Salt Lake to look at a used Frontier truck. Turned out it was just what I was looking for and at a reasonable price. Wa Went to Tim Dahle Nissan in N. Salt Lake to look at a used Frontier truck. Turned out it was just what I was looking for and at a reasonable price. Wanted to purchased with cash, they didn't want that, had to finance and pay off in 6 months. Worst car buying experience in my life (I'm 70 so I've had a few). Lots of extras we didn't want, finance guy just wouldn't give up on trying to sell me extended warranties. Almost left a number of times, but ended up purchasing Frontier. I should have left elated that we found what we were looking for, instead I was royally pissed. I would never purchase here or recommend this place to anyone! More

Worst place of business It was the worst place I have done business with they talked me in to a Lincoln MKX on a Friday night took it home didn’t drive it Saturday but on Sun It was the worst place I have done business with they talked me in to a Lincoln MKX on a Friday night took it home didn’t drive it Saturday but on Sunday morning went about 20miles to my grandson birthday party half way there it overheated the light came on with in one second the no oil pressure light came on and it stalled in the middle of the intersection. It would not start so I had to push it to the side of the road and then I had to get it towed back to their shop at my expense. They wanted me to pay for a warranty and lie to the bank about the the deal, They redone the contract with the bank four different times they have treated us so xxxxy they will not return calls they won’t give me my down payment money back nor have done anything they have said the staff is so unprofessional with there customers More

Horrible customer service after purchace Terrible customer service. I bought my 03 Navigator from them about a month ago. Within a couple of weeks I started having problems with my fuel syste Terrible customer service. I bought my 03 Navigator from them about a month ago. Within a couple of weeks I started having problems with my fuel system so I checked my sensors and replaced my fuel filter to be thorough. Fuel pump is going out making my car non driveable. Trying to get help from them is nonexistent. No one will return my phone calls and when I called for the 5th or 6th time they gave me my salesman who sold me my car said I could bring it in to see how much it would cost to fix it! And they boast selling the most mechanically sound Vehicles in the Valley! Within 30 days and I'm going to have to spend a $1000 on repairs already. Once they sell you a car I guess they dont want anything to do with you. Stay away from this dealership. More

A purchase that was worth my experience I had been on the market looking for a vehicle for a few months. A family member about Tim Dahle of Bountiful in Utah. From the moment I entered the s I had been on the market looking for a vehicle for a few months. A family member about Tim Dahle of Bountiful in Utah. From the moment I entered the show room until I left with my 2019 Nissan Altima. I can summarize it in a few words. Melvin walked me through the whole process with courtesy and professionalism. I would recommend my family to purchase a vehicle. The sales man brought the vehicles to me instead of having me walked all over the place. I was given the keys and went for my test drive and selected the vehicle I desired without any pressure. I was impressed with care for the customer I was given and had all my questions answered. The one seller point for me was that the attention that was given to me. I’m not easy to get impressed. From the moment I was picked up at my home until I left the dealership I was the only person being cared for. Melvin went far and beyond of what needed to get done to make my experience my worth while. Thank you Melvin for your prompt and the go getter attitude you demonstrated. I’m thankful for having you as my salesman. I noticed that even one of the other salesmen new my name. It felt as if I was friends. Great people with awesome customer care. Thank you Melvin. Keep up that great work. I’m another satisfied customer due to your hard work and attention to detail. More