Tim Dahle Nissan Bountiful

By far the worst experience I had buying a car , we purchase a 2017 jeep patriot with the full warranty, we didn’t even had the car plates and big mechanical problem 3 weeks later, cero response fr , we purchase a 2017 jeep patriot with the full warranty, we didn’t even had the car plates and big mechanical problem 3 weeks later, cero response from the sales manager Grin and all of the sales team, they are so unprofessional, we ended paying 1,400 us in another dealer to fix the problem, please don’t buy used cars in Tim Dahle Nissan Bountiful, they just sell you and then you are by your own. More

Dishonesty abound This is not one of those irate, punitive reviews; but a genuine WARNING to everyone to not fall victim as we did. We bought a used Mini from Mitch wh This is not one of those irate, punitive reviews; but a genuine WARNING to everyone to not fall victim as we did. We bought a used Mini from Mitch who although friendly is either very naive or just downright dishonest. We were promised the car had been "fully checked out and verified all is working" and that when we return to pick it up the car will be "registered and given temp plates". Over the course of the following week while we waited to get the door paint repaired Mitch began to back peddle to the point of - "come get it we are doing nothing". When the door was finally done, I pick up the car now with a blaring engine light that was not there before, oil leaking and noise. And Mitch no where to be found and no help from dealership. How did this happen? He sold us a "tax and tow" without disclosing or explaining it. They sold under the guise of "As-Is". And when this deception and proof was shown to management, they simply dismissed all that was said and promised and backed up by a witness, because of a signed document that they added a note in ink after the fact with no explanation. So I gave my teenage son a hunk of metal that will never leave the garage. You can expect shady sellers when buying off KSL but should be able to trust a dealership. Be warned. More

I’ve never been treated so terrible by a salesman in my entire life. James, “Jimmy James” is a complete disgrace to Tim Dahle’s otherwise reputable name. He lied to us about what was and was not includ entire life. James, “Jimmy James” is a complete disgrace to Tim Dahle’s otherwise reputable name. He lied to us about what was and was not included in the asking price, insulted us for wanting a 60 month finance term vs 72 month, and straight up called us liars when we outlined our financing rate/terms with the current Nissan I have. How often do you hear of a salesman storming in the finance office to y’all at his customers who were moments away from finalizing the deal? Baffling. The immense disrespect and lack of general customer service was enough for us to walk away from the deal with zero regret on the spot. Extremely disappointed in my experience with this dealership. There are SO many Nissan dealerships in Utah! I’d suggest shopping at literally any other one. More

Had a great experience. SJ Johnson was really patient and helpful with my dad who is sometimes harder to explain things to. Worked hard to minimize our time at dealership, as I needed to get back home to my helpful with my dad who is sometimes harder to explain things to. Worked hard to minimize our time at dealership, as I needed to get back home to my daughter who recently had surgery. More

The absolute WORST experience. We confirmed the price of a car several times (verbally and in writing) and told them that we would fly out (during this pandemic!) the next day, buy the car then drive the 10 a car several times (verbally and in writing) and told them that we would fly out (during this pandemic!) the next day, buy the car then drive the 10 hours home. Here we are on our layover with a text saying the price was a mistake and it would be $9k more than the price we discussed. What?! We said you’d better figure this out before we get there. When we arrived, the dealership was completely unprofessional - all the salesmen were sitting around on their phones, desks a mess with food, etc. Long story short, we came up a bit on price and they came down a bit but not as much as we wanted. So we walked out and had to buy plane tickets home. Just a $1000 round trip for nothing... thanks, Tim Dahle!!! Two other things that show how terrible this dealership is: 1) when we went to look at the car we wanted to buy, it was filthy inside. Crumbled up chips in the cup holders, dusty exterior. 2) these moron “salesmen” couldn’t even come up with alternatives for us... they had a similar used Armada in the lot plus an Infiniti that we saw on the website that NO ONE could even think to show us. We would have loved to see those and probably bought one so we wouldn’t have to get on a plane again. I’m glad they didn’t though, I’d rather give my money to anyone else but them. More

The service department was very informative and helpful. Technician Id'd Transmission problem, fixed it under warranty. The rental car was very helpful to have.Thank you for your excellent service!😃 Technician Id'd Transmission problem, fixed it under warranty. The rental car was very helpful to have.Thank you for your excellent service!😃 More

Sales, Mitch and Grin great👍. Finance guy Brad👎 Should be in a solitary room in a mortuary. After this experience I have no trust in him I believe him to be deceitful. be in a solitary room in a mortuary. After this experience I have no trust in him I believe him to be deceitful. More

Horrible experience! You tell them one thing and it’s like they didn’t even listen! Before I could even get in the car to take the test drive they had already shot gunned my credit! Lock your credit afte like they didn’t even listen! Before I could even get in the car to take the test drive they had already shot gunned my credit! Lock your credit after the first soft pull and don’t trust them!!! More

Worst. Experience. Ever. Where to even start...Zero stars. Horrible customer service experience. I am not the type to do reviews, especially negative ones...I just go on with Where to even start...Zero stars. Horrible customer service experience. I am not the type to do reviews, especially negative ones...I just go on with life, but my god, wow. I will skip all the smaller things that I could complain about, but I will say that my mother was already talking about the poor customer service before we even spoke to a salesman. I took a few cars on a test drive...they had some trainee go with me...who knew NOTHING. I traded in a Ford F-150 for a Ford Ecosport that they had on the Nissan lot. Instead of financing, they owed me money as the truck was worth more than the car I traded for. They were supposed to send me a check in the mail for the money they owed me...waited, waited, waited...no check. I call and enquire about the check, "oh we'll look into it and get back to you." Days go by, I call and ask about the check I have not received. "Oh we will mail the check again," (they said it was lost in the mail)...waiting, waiting, waiting. I call again about the xxxx check - now I am getting pissed. The guy that answers the phone says they will call back and let me know when the check is in so I can come pick it up. Of course nobody calls. So I call for like the fifth time, I go get the check. I also purchased some rims from them the day I bought the car. I was told they would be available in a week. Same scenario with the check they owed me. Call, they say five to seven days...nothing, and on it goes. I wait for the rims for over a month and then demand that they cancel the rims and cut me a check. Also, my car came with only one key. They snuck in some key replacement fee in the contract for $600.00 in which if you lose your key they will give you $400 towards replacement...xxx? (My fault, should have noticed this, but it also should have been brought up.) No follow through. Nobody calls you back. Nobody seemed to know what was going on every time I called. I have purchased many cars in my life, (I currently have five cars), and I have never experienced such poor customer service. I know I am ranting...it was just so frustrating! For god's sake, run from this place. Oh, and the car was filthy even after they "detailed and washed it." More

This dealership is the worst. Read the reviews. Liars! They will never call you back. Sold me a car that is now broken, hasn’t even been 4 weeks! Don’t go here! The do not inspect their vehicles, even whe They will never call you back. Sold me a car that is now broken, hasn’t even been 4 weeks! Don’t go here! The do not inspect their vehicles, even when they claim to do so! Honestly they are the dumbest bunch I’ve ever had to work with when buying a car. More