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Tim Dahle Ford
Spanish Fork, UT
45 Reviews
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Showing 45 reviews
March 29, 2022
purchased a used 2015 Sentra from Tim Dahle Ford in December 2021. The day I picked up my car, I noticed the SD Card was missing. I immediately informed my salesman and service. Without the SD card, I December 2021. The day I picked up my car, I noticed the SD Card was missing. I immediately informed my salesman and service. Without the SD card, I am unable to use the navigation features, and many others. I was told I bought the car as is, and I would have to purchase one through there dealership in Salt Lake City. The card is over $200. Recently, my engine light came on, and I noticed the transmission was slipping. Spoke with Spanish Fork Service which informed me they do not work on Nissans and I would have to go to their Salt Lake facility. I made an appointment, and brought my car in on 3/23/2022. (47 miles from my home). Had to leave my car there. Few hours afterwards, I received a call from Tim, Service, telling me I needed a new transmission, and there were other issues that needed to be repaired that was causing the engine light to appear. I also informed Tim my driver side door handle was broken and needed to be fixed. When I purchased the car in December, I purchased a warranty which I was told covered practically all matters regarding any repairs. Luckily, the transmission is covered, but in order to repair all other matters, an approximately figure of $900.00. Tim told me those issues were not under warranty. I reviewed the warranty papers and it clearly stated any door locks, handle, etc. was under warranty. The engine light problem was due to clogged hoses, approximately $300??? I called the warranty company and was treated like dirt. The claim representative would not state is name, told me I am not reading my paperwork correctly. His attitude was cold and cruel. Under my warranty, I have the option to have a lend car while my car is being serviced. Never offered! I was never told all repairs could not be performed at the Spanish Fork dealership. I have put in calls to Spanish Fork and the Salt Lake area locations seeking additional information, and requesting a car for lend since my car will not be ready for nearly a week. No return calls. I am totally disgusted with the way I have been treated, but of course, only started after I purchased the car. This car was never checked for any problems in Spanish Fork, and with their admission, they do not work on Nissans. Then way the xxxx are you selling them?? I totally regret I did not return to Ken Garff for my vehicle purchase. Additionally I wound never recommend buying a used car at any of the Tim Dahle locations, and if you do, bring a lawyer!!! More
by joya58
Employees Worked With
Steve, Finance, S.F. location; Tim, Service Dept., Salt Lake location, representative from CNA National warranty co.
March 26, 2022
The sales side was great to work with. Service side sucks First oil change in november 4 hours with apointment. Went today with apointment they told me 2 to 3 hours. I said f no i have Service side sucks First oil change in november 4 hours with apointment. Went today with apointment they told me 2 to 3 hours. I said f no i have apointment at 12:30 She goes were behind. I left. After 2 trucks purchased there , Never again More
by Tom l
Employees Worked With
Nelson page
March 11, 2022
My complaint with Tim Dahle Ford is with their contracting and Finance department. I bought a used truck from them. The deal included a $350 charge for Drivepur cleaning service. In the contract I contracting and Finance department. I bought a used truck from them. The deal included a $350 charge for Drivepur cleaning service. In the contract I am allowed $300 of that back if I am more than 50 miles from a dealership (which I am) They also charged $299 for anit-theft protection. The contract also allows me to cancel that service which I tried to do. But I was told I had to get form for their finance department. Finance calls me and tells me that they will not allow me to get a refund on these two charges even though it is in the contract. Now knowing how these people treat their customers I could never recommend them or buy from them again. I DO NOT RECOMMEND THIS DEALER AT ALL! More
by tljmbch
Employees Worked With
Finance department, Jared Fawcett
March 04, 2022
Great salesman, great dealership. Most dealerships try and get the most out of you before you walk out the door. These guys are not exception. But overall a good experience Most dealerships try and get the most out of you before you walk out the door. These guys are not exception. But overall a good experience More
by jamesgiles83
Employees Worked With
Jared Fawcett
January 23, 2022
Great dealership around Definitely recommended Got my Great dealership around Definitely recommended Got my bronco from them Absolutely love it Sean I’s the guy to go for Great dealership around Definitely recommended Got my bronco from them Absolutely love it Sean I’s the guy to go for More
by Raja
Employees Worked With
Sean, Aron
December 30, 2021
This was my worst car purchasing experience ever. I purchased a 2021 Mustang Mach 1 and it was broken when I drove the car off the lot. I purchased the car on Oct 6 and it still sits at the dealership purchased a 2021 Mustang Mach 1 and it was broken when I drove the car off the lot. I purchased the car on Oct 6 and it still sits at the dealership broken. The service manager ordered a replacement head, but used the wrong part number according to the lady at Ford Customer Relations. No one from management has ever contacted me about the repairs on this car. Their diagnosis was incorrect from the start with the floor sales manager telling me that the noise coming from the engine was typical of a high performance car. I should have read your reviews before I purchased a car at this dealership. Run away as fast as you can. More
by Jake76
Employees Worked With
Jeremy Gray Floor Sales Manager. Chris Garage Service Manager
December 07, 2021
The worst place to get service never get a call back or never get any updates on what is going on with your vehicle Trevor is the worst service Writer I've been waiting for threes months to get a motor r never get any updates on what is going on with your vehicle Trevor is the worst service Writer I've been waiting for threes months to get a motor replaced and never got it done no call back don't go there for any kind of business worst place More
by rickramsey0516
Employees Worked With
Trevor and sales manager , Jared Fawcett
August 06, 2021
Great buying experience with Mike Mahan at Tim Dahl. He was always responsive to all of my emails and phone calls in arranging my purchase. I am an out of state buyer, and because of delays in registration was always responsive to all of my emails and phone calls in arranging my purchase. I am an out of state buyer, and because of delays in registration (maybe due to covid), I ended up with $454 in late penalties. I asked them if they could help me with this. 2 days later a check for the full amount was delivered to my house. Mike is easygoing and great to work with. The management showed real character in responding to my concerns. I will look first to them for my next vehicle purchase. More
by Steve
Employees Worked With
Mike Mahan, Jared Fawcett
