Tim Dahle Ford

Been working with Tim Dahle Ford for over a year now trying to get my transmission repaired. TCM went out in Sept of 2021 and couldnt get the parts until Dec of 2021. That part failed in July of 2022, trying to get my transmission repaired. TCM went out in Sept of 2021 and couldnt get the parts until Dec of 2021. That part failed in July of 2022, after I paid almost 2500.00 6 months prior. It is now mid November and I'm still without a car and no replacement part in sight. I do think I need a refund on the original repair that failed. More

Very poor communication. I’ve now had multiple poor experiences so I know it’s not a fluke. They also have an off site answering service that screens their calls to facilitat I’ve now had multiple poor experiences so I know it’s not a fluke. They also have an off site answering service that screens their calls to facilitate their avoidance. They would save themselves time and customer frustration if they would be even slightly proactive in their communication More

I was quoted $155. 00 for a three pack of oil changes. When I picked up the car I was charged $250.00. I was told it’s because my car takes full synthetic oil. They have 00 for a three pack of oil changes. When I picked up the car I was charged $250.00. I was told it’s because my car takes full synthetic oil. They have serviced my car before, they know the make and model. So they should have known this when giving me the quote. No phone call before the services no warning. Just Gotcha!!! On top of that they wanted to charge me $1,600 for tires that “needed to be replaced” that only have 30,000 miles on them. And to top it off, the car wasn’t due for an oil change, the sensor was showing maintenance needed for the 30,000 mile service, but of course they didn’t tell me that!!!! Congratulations Tim Dahle, you just collected the last $250.00 from me, and I’ve purchased two new fords in the last five years, and had them serviced about a dozen times, and my f-150 has 99,000 miles on it, and I’m looking to replace it. Guess where I’m NOT going to go look??? More

Should be a Zero. It's incredible what a bad service department does to a decent sales experience. I have purchased 3 trucks with Tim Dahle Spanish Fork. Never buy a s It's incredible what a bad service department does to a decent sales experience. I have purchased 3 trucks with Tim Dahle Spanish Fork. Never buy a service contract or have your vehicle serviced with them. ZERO reliability. More

This is hands down the most inefficient/incompetent service operation I have ever encountered. 1) I stopped in the day before to secure an appointment for oil change. ( 12:15 for following day ) 2) a service operation I have ever encountered. 1) I stopped in the day before to secure an appointment for oil change. ( 12:15 for following day ) 2) arrived at about 11:50 and checked in. Service Recommended additional items beyond oil change, provided me a quote for all work work of $198, which I agreed to. 3) Advised that it would take about an hour. 4) checked in after over 2 hours at about 2:10. Approached a service counter person to inquire. She acted surprised that I would ask her as she was not the one to help initially. Told me to see Damien who was talking with someone else. I waited and he advised car wasn't in yet, would still be about an hour! 5) waited another hour before phone call car was done. Went to service area to finalize 3:20. Damien is still busy... Checked with Chris to get and pay bill. Chris is also surprised that I should talk to him and not the person that initially checked me in. I pointed out that Damien was busy and I've been here over 3 hours. He says just a minute and disappears in to the service bays, never to return. 6) I wait until Damien acknowledged me, I say I got a call that my car was ready, Damien wants to know if it was the f150!! 7) He finally locates the paper work and presents me a bill for $260!! There is no excuse for an estimate to be that far off on a service that you must do several of each day! I have never seen such a slip shod unhelpful, bordering on rude, service organization in my life. Good luck staying in the service business with your attitude. By the way, the lot sales people were courteous, helpful and expressed concern at the length of time I spent wandering around the lot. The only shining light in an otherwise dismal experience. More

I got a new Ford 150 from Tim Dahle Ford in 2018, absolutely loved my truck but it began shutting down on the freeway, sensors said it was overheating but it was actually not. I brought it back to Ti absolutely loved my truck but it began shutting down on the freeway, sensors said it was overheating but it was actually not. I brought it back to Tim Dahle to have it fixed under warranty. It took 3 trips to get it fixed. They replaced sensors twice and finally the wiring harness and that fixed it. My truck got a check engine light recently and I took to another dealer. They explained that the present problem was due to a broken plastic part. Turns out that part had been had been glued ( instead of replaced) during the warranty work by the Tim Dahle service dept. And when I took it back, they said there was no proof it was their mistake, and they would not cover it! Thank You Tim Dahle! More

Bought a used car from them on May 12 2022. CarFax that they handed me shows that Tim Dahle Fold did an emissions test and safety inspection on the car on April 30 2022. After trying to registe CarFax that they handed me shows that Tim Dahle Fold did an emissions test and safety inspection on the car on April 30 2022. After trying to register the car with the DMV the car did not pass emissions. Called the dealer and they DID NOT do an inspection or safety/emission test. Worst part is they saw no issue with this deceptive and false advertising claim of emission and safety knowing that it was not done. They were shocked that I was upset and said there was nothing dishonest about it. How can you knowingly lie to the public and stay in business?? When you hand a customer a document that shows an emission test was done, we take that at face value to mean it was completed. And to not see this as deceptive? Stunning If you value integrity in a business this is not your place! More

After some problems that were experienced with the orginal vehicle Tim Dahle dealership went above and beyond to make things right. Highly recommend! orginal vehicle Tim Dahle dealership went above and beyond to make things right. Highly recommend! More

The sales side was great to work with. Service side sucks First oil change in november 4 hours with apointment. Went today with apointment they told me 2 to 3 hours. I said f no i have Service side sucks First oil change in november 4 hours with apointment. Went today with apointment they told me 2 to 3 hours. I said f no i have apointment at 12:30 She goes were behind. I left. After 2 trucks purchased there , Never again More