Tillery Buick GMC

Donna is knowledgeable and patient. She takes the time to explain the process and help with everything. Thanks for everything She takes the time to explain the process and help with everything. Thanks for everything More

Donna worked with my son to make sure he got the car that he wanted. They were all extremely patient and accommodating for our circumstances. Thank you for all your help. he wanted. They were all extremely patient and accommodating for our circumstances. Thank you for all your help. More

My 2024 Sierra 1500 has and issue with the sound intermittently not working; I had a different dealership service department look at my truck on three different occasions, they insisted it was a sof intermittently not working; I had a different dealership service department look at my truck on three different occasions, they insisted it was a software update. After repeatedly telling them it was deeper issue, they stopped communicating with me, and on that rare time they did, they were simply rude! I proceeded to take my truck to Tillery GMC in Los Lunas, I spoke with Rudy and he assured me he would find and correct the issue. He also stated that it may not be an overnight fix, so for me to be patient. Soon after I met and spoke with Fred who was also looking into the situation. After a few attempts, the issue was in fact discovered AND fixed. Throughout the entire process, both gentlemen were in constant communication with me, they kept me updated on the progress and possible timeline for a fix. The day my truck was ready, I was running late from work, Rudy stayed after closing hours to ensure I was able to pick up my truck, and he explained and went over all the work done. The staff at the Tillery Dealership Service Center in Los Lunas, particularly Rudy and Fred are two of the most professional and courteous people in the industry; I highly recommend taking your vehicle's to them if in need of highly skilled folks. Thank you gentlemen for all you do to keep us on the road... keep up the excellent work! More

Contacted Tillery in Los Lunas about a Ram 1500 Limited online through their Chat system. I provided my information as well as information about a truck I might trade in because I was (key word "was") inte online through their Chat system. I provided my information as well as information about a truck I might trade in because I was (key word "was") interested in looking at. Terry responded reasonably quickly with the normal happy, cheery response you normally receive. He was sure to tell me that the truck was still there but also said they were scheduled to show it the next day. I asked two additional questions and explained what I was hoping to get for the trade and asked him to let me know if they sold the truck so I could come from 30 miles away to look at it. He answered the two questions but completely ignored the information on my trade. It all went off the rails there. I never received any other response from Terry or Tillery and the truck is still on their website for sale 2-3 days later. Nice follow up guys! I have lived all over the US but am from here and it NEVER ceases to amaze me just how arrogant and ignorant the car dealers and their sales forces here in New Mexico are. They all act like powerful people in the car industry but all they really are only amounts to being big city wannabes who do not have much of a clue on how you actually should treat people (customers) that are trying to give them their money. I guess I will continue to buy my vehicles from dealers from Chicago, Atlanta, Denver, and Salt Lake City where the car dealers at least put on a good show that they care even if they don't. Some of these sales people I purchased from are still my friends. I know they don't care how I feel about this, they have already shown me. Sorry Tillery, sorry Terry....You missed your chance. I will make sure this review goes far and wide so everyone knows what they may be getting into if they decide to contact your dealership. Cheers! More

I flet comfortable and nit high pressured. Donna was very carrying about how comfortable I was about everything from the purchase and my well-being. . As well as everyone at the dealership we Donna was very carrying about how comfortable I was about everything from the purchase and my well-being. . As well as everyone at the dealership went out of their way to make the experience positive. Thumbs up ... More

Donna was very professional and I enjoyed working with her again. I highly recommend working with Donna Coffman. her again. I highly recommend working with Donna Coffman. More

Love Donna. She makes it all happen!! Nice financial department. Explained everything perfect there were no details left out. She makes it all happen!! Nice financial department. Explained everything perfect there were no details left out. More

Helped me get the truck I wanted. Very good experience. Thanks for getting me into the perfect vehicle. Very good experience. Thanks for getting me into the perfect vehicle. More

great small townattitude with entire STAFF,excellent after sale ,,service dapartment after sale ,,service dapartment .......Donna was fantastic start to finish along with Dan H helping enroll in rewards program;and excellent flawless delivery .Donna is great explaining systems and features the entire dealer ship has a great small town feel with large city results Donna coffman the best THE END More

Everyone was very friendly knowledgeable. Donna was fantastic. Extremely service oriented. Will recommend tillery to others. Donna was fantastic. Extremely service oriented. Will recommend tillery to others. More