Thunder Chrysler Dodge Ram - Service Center

I dropped off my truck at the dealership on a Monday, informing the service writer that I needed it back no later than Thursday afternoon. After sitting at the dealership for a week and no one letting me informing the service writer that I needed it back no later than Thursday afternoon. After sitting at the dealership for a week and no one letting me know the status, I tried to reach the service department to see about the return of my truck. For two days, I could not get anyone in the service department to answer the phone or return a voicemail. I know people can get busy, but for no one to answer the phone or return a voicemail for two days is a bit much. I took the truck in for an emissions issue and when I finally just showed up to check on the status, I found my truck parked in front of the dealership. No one called to let me know it was apparently done. When I spoke to the service advisor, he informed me that they were not able to fix the emissions issue, and what they tried actually caused the A/C and the radio to quit working. Since they could not fix it, I had to take it elsewhere. More

I took my vehicle to the dealer because of the inspection that is completed with an oil change. I figured that if any thing was found during the inspection I would have been made aware of it, that was not t that is completed with an oil change. I figured that if any thing was found during the inspection I would have been made aware of it, that was not the case. My tires needed air and I had to go back inside and ask them to air up my tires and I had to ask for the car wash after getting my car because it had not been completed. I understand that there is an additional fee to diagnose a problem which I did not have a problem paying but I was not given that option. I guess the days of getting the best service from a dealer are no longer exist. More

from the moment I scheduled my service to the time I was transporte to pickup my vehicle. Outstanding. transporte to pickup my vehicle. Outstanding. More

I had a great experience with this visit to the Thunder Chrysler Dodge Jeep service dept. The staff was courteous and very knowledgeable. Chrysler Dodge Jeep service dept. The staff was courteous and very knowledgeable. More

Everything was great. Fast and courteous service. Service advisor was very knowledgeable and the service exceeded our expectation Fast and courteous service. Service advisor was very knowledgeable and the service exceeded our expectation More

Love the dealership service interaction with the employees, the separate room for kids, and the area for water with snacks while you wait. Also, how clean everything is kept. employees, the separate room for kids, and the area for water with snacks while you wait. Also, how clean everything is kept. More

Great service and knowledgeable staff. I will continue to go to your shop for service on my truck. I will continue to go to your shop for service on my truck. More

They were so very helpful in finding my wife and I a deal! Keith is awesome and will definitely shop for my next vehicle there. deal! Keith is awesome and will definitely shop for my next vehicle there. More

The dealer ship was nice and very helpful with the help I needed for my truck. needed for my truck. More

Thunder Jeep was great from start to finish . Very happy with the team of professionals that work at the dealership . Keith Williams my sales associate kept me informed throughout the process . P Very happy with the team of professionals that work at the dealership . Keith Williams my sales associate kept me informed throughout the process . Purchasing from out of state was not a problem . Keith made sure the vehicle was ready when promised with the accessories I wanted installed . More