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Thunder Chrysler Dodge Ram - Service Center

Bartow, FL

4.2
499 Reviews
Call Service Center (863) 533-0793

499 Reviews of Thunder Chrysler Dodge Ram - Service Center

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December 22, 2023

As always, Luis goes above and beyond to provide stellar customer service! I cannot say enough good things about him. He really cares about his customers and tries to find the best solution to the problem, More

by lynne.halleran
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Pena
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December 22, 2023

I took my 2018 Jeep Rubicon in for an electrical issue, fault to auto stop/start system and dead battery. It took two days to be able to source the issue however, it was discovered to be a faulty secondar More

by jww1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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December 16, 2023

The service advisor was very helpful and they got my vehicle in the same day. More

by rlr1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vandesande
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 15, 2023

The sales process was fast and efficient. Very nice guys to work with. Would work with Michael again. More

by chap245
Recommend Dealer
Yes
Employees Worked With
Jaxon - sales, Tom - finance. Both were exceptional to work with., Mike Quinn
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December 15, 2023

Everyone is always very helpful. They do great job on whatever I've come in for. I feel really comfortable taking my car there. More

by janelemley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Leontitsis
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December 14, 2023

Every time I take my wife's car in for an oil change,it's always very quick More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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December 14, 2023

The dealership was courteous, clean and time effective. The waiting area was comfortable and the complimentary coffee and snacks was appreciated. More

by aomalley87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know name
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December 14, 2023

After a hiccup with the initial reporting of our problem, Jason stepped up to the plate and got the problem solved in a timely manner. We appreciate his efforts. More

by bgator1145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Leontitsis
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December 13, 2023

Sold me a new vehicle that they could not deliver. It's been in for repair on 5 separate occasions More

by PASTORCAW
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Quinn
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Dec 13, 2023 -

Thunder Chrysler Dodge Jeep Ram responded

Mr. Williams, Thank you for sharing your concerns, and we appreciate the opportunity to address your experiences with your new vehicle. We sincerely apologize for the challenges you've faced, particularly with the battery and the recurring Airbag light issue. In response to your review, we'd like to provide additional details about the steps we've taken to address the issues with your vehicle. Upon delivery, we replaced the battery, and subsequently, the Airbag light appeared, which can sometimes occur due to a battery failure. We reset all the codes that were tripped, and when the Airbag light returned, our team diligently inspected and verified the functionality of all seatbelt sensors. Although it takes an additional 24 hours for the code to reappear, we have ordered new parts to replace the necessary components as part of the sequential requirements of the warranty repairs from Stellantis. We also want to emphasize that, as part of our commitment to your satisfaction, we provided you with a loaner vehicle during the repair process. Recognizing your dissatisfaction with the initial loaner, we promptly arranged for you to use your trade-in vehicle until the repairs were completed. Your comfort and satisfaction are paramount, and we appreciate your patience as we work to address these issues. Moreover, we would like to clarify that, according to our records, there have been three visits for warranty repairs, not the five mentioned in your review. We understand the importance of accurate communication and want to ensure that we address any discrepancies in your experience. We genuinely value your business and apologize for any inconvenience these matters may have caused. Our team is committed to resolving the outstanding issues with your vehicle, and we appreciate your understanding as we work towards a satisfactory resolution. If there are any further concerns or if you have additional questions, please don't hesitate to contact us directly. Thank you for choosing us, and we look forward to improving your ownership experience moving forward. Sincerely, Thunder Chrysler Dodge Jeep Ram

December 12, 2023

Jason is very professional and keeps you inform on your vehicle That is why I bought my Durango there More

by capt.amymoonwalk7676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. Jason
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