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Thunder Chrysler Dodge Ram - Service Center

Bartow, FL

4.2
499 Reviews
Call Service Center (863) 533-0793

499 Reviews of Thunder Chrysler Dodge Ram - Service Center

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May 12, 2024

#1 service depth in Polk County we glad to have the best team of services in our home town thanks guys for be the best services department More

by j.scurry1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
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May 11, 2024

My service manager could not have been nicer. He was very clear as to what they would be doing to my car and took care of my concerns. More

by wjtjmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Deptartment.
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May 09, 2024

Jason is an outstanding service writer! Always goes above and beyond. Very well at communicating and updating. More

by CGARCIA2982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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May 09, 2024

Crooks! Plain and simple. Say one thing, do another. Customer service is good as long as you're buying but is non existing after the purchase. We will not pu More

by jlawm3
Recommend Dealer
No
Employees Worked With
Timothy Lacey
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May 10, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Hello James, Thank you for sharing your feedback. We're sorry to hear about your dissatisfaction and would like to address your concerns regarding the pre-owned Ford truck you purchased. We understand the frustration regarding the factory-installed safe in the truck. While we do not have access to the combinations of these safes, we are more than willing to assist our customers by providing guidance on how they can retrieve these codes from Ford dealers. If there has been any misunderstanding in the communication regarding this process, we sincerely apologize. Our goal is to ensure that all our customers enjoy a positive experience, not just during the purchase but also in the aftercare. We regret that this was not your experience, and we take your comments seriously as we strive to improve. Please contact us directly at (863) 349-4048 so we can discuss this further and see how we can make things right. Your satisfaction is important to us, and we hope to resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to hearing from you. Sincerely, Eric Hale Customer Experience Manager Thunder Chrysler Dodge Jeep Ram

May 09, 2024

Awesome dealership, I live in St. Petersburg so more than an hour away from Thunder Chrysler jeep dodge ram, I was able to get most of the paperwork done before going there, everyone More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Craig Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024

Salesman was courtesy and professional. He answered questions readily. He worked with me to get terms that would fit my budget. More

by ladyblackhawk54
Recommend Dealer
Yes
Employees Worked With
Craig Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stroud
2.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Conklin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024

This dealership gave me a same day appointment and made me same day deal in a Saturday evening. Great service. More

by nathanmassey78
Recommend Dealer
Yes
Employees Worked With
Mike Quinn
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May 07, 2024

I always get great service when I bring my vehicle in for service. The staff is friendly, helpful, and their work is excellent. More

by lweemsatschool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several Employees assisted but I do not remember their names but they all worked in the Service Department
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May 03, 2024

Very disappointed my truck has suspension problems because of the factory air ride suspension and was repaired 13 months ago and bought parts and had this dealer install them to get 24 month warranty More

by craftyjenni4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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May 03, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We understand your frustration concerning the suspension issues with your truck and the warranty coverage. However, it is important to clarify the situation regarding your vehicle's air ride suspension. The problems you experienced were caused by a faulty compressor, which unfortunately is not covered under warranty. Recognizing this, we at Thunder Chrysler offered to bear 50% of the cost for the replacement parts to prevent further issues. We strive to support our customers even beyond the warranty terms whenever possible. We regret that you chose not to accept this offer, which was made in good faith to assist you with the costs. We encourage all our customers to familiarize themselves with the terms of their warranties and the specifics of their vehicle maintenance requirements. Understanding these details can help avoid unexpected issues and disputes. We value you as a customer and are committed to providing the best service and support. If you wish to discuss this matter further or reconsider the repair options, please feel free to contact us directly. We are here to help ensure your vehicle operates safely and efficiently.

May 03, 2024

Awesome customer service, quick work, fix all my issues. Keep up the good work everyone. More

by mrdean34744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason from service
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