Thunder Chrysler Dodge Ram - Service Center

This is the second time in the service department. In both instances I was not greeted and was left wondering around the service advisors area until someone finally noticed me. I had an appointment bo In both instances I was not greeted and was left wondering around the service advisors area until someone finally noticed me. I had an appointment both times. More

Service dept. "3 visits to finally get the problem fixed" Tolled at least four 4 times that the batteries (2) were replaced. Upon the third visit I was told agai "3 visits to finally get the problem fixed" Tolled at least four 4 times that the batteries (2) were replaced. Upon the third visit I was told again that the small battery was replaced, and the cable ends were fixed. Jeep has started OK. The service dept only printed 2 service tickets at my 3-visit, stating that it was a continuing service issue. At my second visit, I spoke to the (A) services mgr.?. Where I stated this is my second time here for the same NO STARTING PROPLEM!!!! Where I said This could be a LEMON LAW ISSUE, IF SO, I will contact my lawyer. His reply was. I am just the middleman, we don't or didn't make the vehicle. WOW I WAS FLORED! At that point the service writers and the rest of those folks FROZE me out. Hanna to my rescue. she made sure that the Jeep was finally fixed. Thank You Hanna, and thanks to Brian Fishburn who helped me. If I have made any errors, or statements, of the facts, this message is from my recall of several statements and phone calls to me. Ed Ianuzi More

Need more feedback. Received no updates on service progress. The positive is the people. Friendly and professional. Received no updates on service progress. The positive is the people. Friendly and professional. More

The end result was very good. However, when the repair time drug out I could not contact anyone who could tell me anything. The one time I contacted someone on the phone I was tra However, when the repair time drug out I could not contact anyone who could tell me anything. The one time I contacted someone on the phone I was transferred to their voice mail. I took my van in on a Thursday afternoon, received a notice they were requesting warranty approval on Friday. Friday afternoon I received a text saying it was approved but too late in the day to complete the work. So no transport for my wife for the weekend. Monday no one would return my calls. Yes, I finally got my van back and the work appears to be very satisfactory but the communication was very frustrating. More

Courteous, friendly associates. Took all my information correctly. Passed on notes about my recall correctly. Had parts for my recall in stock. Helped me apply coupons from my Dodge Took all my information correctly. Passed on notes about my recall correctly. Had parts for my recall in stock. Helped me apply coupons from my Dodge app for my oil change. These may seem like basic, simple things, but when other dealerships don’t do these things, it makes you appreciate one that does. There are far too many options in the marketplace to put up with the unacceptable treatment I’ve gotten from other dealerships. Thunder does things the right way and will continue to earn my business and my recommendations to friends and family. More

Experience is always a pleasure coming yo thunder chrysler jeep. Very knowledgeable staff in the service dept. chrysler jeep. Very knowledgeable staff in the service dept. More

Clifton Whitaker is the best service advisor. ..knowledgeable and professional...he's definitely a plus for Thunder ..knowledgeable and professional...he's definitely a plus for Thunder More

I have had numerous experiences with your service department and each time it has been unpleasant, your new staff is not friendly, they don’t answer the phone, my truck was not washed when returned t department and each time it has been unpleasant, your new staff is not friendly, they don’t answer the phone, my truck was not washed when returned to me. It had greased greasy handprints all over the hood and door. the plastic was still left on the seats and the paper still on the floorboard More

I appreciate everyone for all the help and service is top notch look forward to my next vehicle purchase notch look forward to my next vehicle purchase More

My service experience was excellent. Everyone was friendly and great amenities. Definitely would recommend them. Everyone was friendly and great amenities. Definitely would recommend them. More