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Thunder Chrysler Dodge Jeep Ram

Bartow, FL

Overview
Employees
Reviews
Vehicles
4.4
833 Reviews
Welcome to Thunder Chrysler your premier Chrysler Dodge Jeep RAM Dealership in Bartow, FL! Thunder Chrysler is the premier Chrysler Dodge Jeep RAM dealership in Bartow, FL. We pride ourselves in providing an excellent customer experience to the people of Bartow and the surrounding areas such as Lakeland, Brandon, and Plant City, FL. Located on West Main St. Thunder has been providing a quality car buying experience to the people of Central Florida. Here at Thunder Chrysler we treat our customers like family, so no matter your car need whether you're trying to purchase a new vehicle or just need an oil change feel free to contact us anytime! The thing about car buying that makes it such a hassle is the time and research it takes to find the right vehicle for you and your family. That's why we do the hard work for you! Our team of sales experts can figure out what model car, truck, or SUV would be the perfect fit for you. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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1425 W Main St

Bartow, FL

33830

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Showing 833 reviews

January 21, 2024

Professional, caring, and comfortable experience. I would recommend anyone looking to buy/lease a car and service to check here first. More

by bcarruth556
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Conklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Lacey
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January 19, 2024

Over all a very good experience. The staff is always courteous and caring ! What an awesome Dealership to do business with. I wish they all were like this. More

by TAFFLONG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Lacey, Noah Gunter
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January 18, 2024

We were on the way home to Fort Myers from Orlando when our Dodge Caravan developed engine problems. Luckily we were only 4.7 miles from Thunder Dodge. I called the service department and spoke to Luis P More

by terryandfreda
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Pena
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January 18, 2024

Always professional and courteous service! Thank you for being so quick with my repair! And for your prompt notification of finished work! More

by bobkat0517
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept, Jason L
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January 17, 2024

Waited a little longer than expected to for just a simple oil change. And when I got back in my truck the seat had been adjusted, the radio was changed . The mirrors were also moved. Othe than that it was o More

by vbennett.gesi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Conklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 17, 2024

I had the best experience at Thunder my sales guy Vinny was the best Noah helped me understand my car and how to use everything he was awesome and Taff found me the best deal overall great experience!! More

by teresagm1118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taff Long, Noah Gunter
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January 17, 2024

Waited over 2 hours for a oil change that I had an appointment for. Tire rotation done without approval. More

by bryanhayes58
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Jan 17, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Dear Mr. Hayes, We would like to extend our sincerest apologies for the confusion and inconvenience caused during your recent visit to Thunder Chrysler. Upon reviewing the circumstances of your experience, it has come to our attention that the information provided to US by our Service Writer was inaccurate and pertained to a different customer. This error is not reflective of the high standards we set for customer service and communication. We have taken this matter seriously and have relayed the details to our General Manager for internal review and action, to prevent such misunderstandings in the future. As a gesture of our commitment to your satisfaction and to rectify this situation, we are offering you a Gift Certificate for a FREE Oil Change Service. Please contact me at Eric.Hale@ThunderChrysler.com at your convenience to arrange the pickup of your Gift Certificate. We value your business and your trust in us, and we are dedicated to ensuring that your future experiences with us are positive and up to the standards you expect and deserve. Thank you for your understanding, and we look forward to the opportunity to serve you better. Sincerely, Eric R. Hale Customer Relations Manager Thunder Chrysler

Jan 17, 2024 -

bryanhayes58 responded

Eric, My appointment was made for January 15th for 12:30pm. The van arrived on January 15th just after 12. Here is confirmation: “ this is a reminder of your upcoming appointment on 01-15-2024 12:30:00 PM at Thunder Chrysler Dodge Jeep Ram for your 2021 RAM ProMaster Cargo (3.6L). We look forward to seeing you soon.” The van did not show up a day earlier so your claims of being accommodating are null. The van was there at the scheduled time and date of the confirmed appointment. Per the tire rotation, if it wasn’t scheduled and you were behind on the time already, why was it done to begin with? It just took more time for the service to be done. I appreciate you working on the van and can only suggest in the future that if you are 2 hours behind schedule to call and advise prior to arrival. I think that would have been a better alternative to the wait and confusion. Thank you.

January 17, 2024

Good service, you can get an appointment quickly with no hassle or issues. Great people More

by mmacedo6018
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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January 14, 2024

Great service, Treat you like family. Great conversations about everything. All my needs were met and then some. Great Team. More

by daletetr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roderick Johnson
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January 14, 2024

We had a wonderful experience at Thunder and would be happy to recommend them to anyone looking to purchase a vehicle. More

by snpedwards
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Earp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vandesande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Gunter
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