Thunder Chrysler Dodge Jeep Ram

Kept getting back and fourth. Took my car at 8am to get serviced for the appoint at 10am (I was only going to drop it off and get the rental and leave) then turns out they didn’t Took my car at 8am to get serviced for the appoint at 10am (I was only going to drop it off and get the rental and leave) then turns out they didn’t know what was wrong with it. They didn’t have the lender (although they informed me they would have it). One of the advisors asked me to stay that it shouldn’t take long to do an update on it (hoping that that was the issue), waited over an hour and a half for them to tell me they don’t know what’s wrong and I’d have to come back another day. The second advice scheduled me for a Tuesday purposely so that he could call me on Monday to confirm if they had a loaner, I didn’t receive a call from anyone and it’s now Thursday. Awful customer service. Prior to all of this- I called and spoke with an advisor and voiced my concerns with the vehicle, he also said he was going to call me back and never did. Run around, nothing but back and fourth. More

I felt that every detail on car and contract was explained! Easy and smooth transaction. explained! Easy and smooth transaction. More

Great service advisor! Fast oil change! Great seevice! Great place to get service work done! Fast oil change! Great seevice! Great place to get service work done! More

The whole experience was great. From the person sitting at the front desk to the salesman and everyone else. From the person sitting at the front desk to the salesman and everyone else. More

This is the 2nd time that we bought with Craig Smith. He was very responsive to our questions or any information requested. All of the information needed to purchase the vehicle was completely disclosed He was very responsive to our questions or any information requested. All of the information needed to purchase the vehicle was completely disclosed upfront and, overall, it was the best buying experience that we have ever had. I will highly recommend Craig and Thunder Chrysler to all of our friends and family. More

Horrible service, lack of communication, never fixed the issue& over charged and called it service fees issue& over charged and called it service fees More

That Brian is a nice guy. I would recommend buying your next vehicle from Brian. I would recommend buying your next vehicle from Brian. More

Damaged my left front hubcap on my Ram 3500 during tire rotation. Technician knew the hub cap was damaged but placed back on my truck. I caught the issue on road trip day after dealer serviced my vehicle. rotation. Technician knew the hub cap was damaged but placed back on my truck. I caught the issue on road trip day after dealer serviced my vehicle. More

Everybody at the dealership treated me pretty well. My dealer salesman was George and he was pretty nice. The only problem was his product knowledge on a Chevrolet was very minimal. The manager, Bob, w My dealer salesman was George and he was pretty nice. The only problem was his product knowledge on a Chevrolet was very minimal. The manager, Bob, was pretty nice to me also. The problem I had with the dealership was they bought a auction vehicle and apparently they did not check it out before they put it on the floor. The second day I had it I had to take it to a Chevy dealer near my home because it would not run right. It turned out it needed almost $5,500 worth of work to make it decent again. Whoever put in the head gasket put it in backwards and it was running like crap. I just think they should check their vehicles out a little better than they do before they sell them on them market. It took me 3 days of running around and I still was not satisfied. I spent hours at the dealership waiting for them to figure out what was wrong. I'm not sure if the guys in the back were very honest to me. I finally got fed up and took the vehicle and traded it in for a Ford truck which is very beautiful and perfectly maintained. I probably lost a few thousand dollars on this deal but I'm very glad to get rid of the vehicle that I bought from thunder. It just was not a very good experience for me and I've never been one to give a bad review unless it was necessary. This review is kind of in the middle. The people were nice but the vehicle was not. It makes me hesitant to deal here again. More