Three County Volkswagen - Service Center

I won’t be taking my vehicles to this dealership anymore. I’ve had multiple experiences of careless service and poor maintenance that have completely eroded my trust in them. Despite giving them multiple cha I’ve had multiple experiences of careless service and poor maintenance that have completely eroded my trust in them. Despite giving them multiple chances, I’ve come to realize I can’t rely on them for quality work. For example, I brought my Jetta in for a simple oil change, only to be told later that the oil pan needed replacement due to a stripped bolt. This was confusing, as they’ve been the only ones servicing my car every 5,000 miles since I bought it. They claimed the damage was from “wear and tear” but refused to accept responsibility for their technician’s error. Instead, I was expected to pay for a new pan and bolt because of their incompetence. They also cracked a bolt on the air filter housing by overtightening it, and was also told that it needs replacing as well on my expense, even though the only people touching it are their staff at the regular service intervals. Most recently, I took my other VW in for a brake flush. When I got home, I noticed a film of residue on the car’s roof and side door panel. On closer inspection, I found corrosive brake fluid on the bumper and engine bay, which I had to wash off quickly to avoid damage. When I spoke with the service manager about this, he denied responsibility, suggesting it was either something I did or an environmental factor, which made no sense given the situation. In short, I no longer believe this dealership values its customers or makes any real effort to provide reliable service. After multiple attempts to give them a fair chance, I can confidently say I won’t be returning. More

Great service , very professional to their customers also courteous . working with Greg , is a pleasure also courteous . working with Greg , is a pleasure More

Addressed needs of service appointment. Helped keep costs at a minimum rather than push other items that could wait. Jose was great as well as the rest of the team. Helped keep costs at a minimum rather than push other items that could wait. Jose was great as well as the rest of the team. More

I’m the previous services the removed the engine cover and in the next visit the put back a old engine cover in my new 2022 Tigua !! That is not fare!! I am very disappointed with that. Thanks! and in the next visit the put back a old engine cover in my new 2022 Tigua !! That is not fare!! I am very disappointed with that. Thanks! More

Wonderful crew service was done quickly. I little revamp of the waiting area would be good. I little revamp of the waiting area would be good. More

Great dealership and personal knew what needed to be done at a reasonable price thank you. at a reasonable price thank you. More

Three county always gives the best service. The whole team is pleasant and knowledgeable. Everyone should go to Three County The whole team is pleasant and knowledgeable. Everyone should go to Three County More

Very professional and courteous Staff was very helpful in getting my car back quickly and kept us informed in getting my car back quickly and kept us informed More

I had an emergency tire issue. Greg quickly assessed the problem and his team made the repair promptly. Greg was in constant contact with me regarding pricing and completion time Greg quickly assessed the problem and his team made the repair promptly. Greg was in constant contact with me regarding pricing and completion time. My car was serviced and returned quite early, which is always a plus! Thank you, thank you, thank you VW Team..always professional and courteous. . More

I gave my car for oil change. I am not sure if the oil was changed and they did not change the service due sticker in the windshield. This is how people get confused when did they I am not sure if the oil was changed and they did not change the service due sticker in the windshield. This is how people get confused when did they actually change the oil More