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Three County Volkswagen - Service Center

Lyndhurst, NJ

4.7
1,796 Reviews

1,796 Reviews of Three County Volkswagen - Service Center

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May 26, 2023

Exceptional service—The car was inspected for the issues that I pointed out. I was given advice, but declined to get the work done. I expected to be charged at least for the labor but, to my surprise, I was More

by rabillama
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023

I brought our 2011 Jetta in for service. Greg, the service manager, was clear in explaining the costs involved in determining the issues and for doing a complete checkup of the car. After More

by VITO.VALENTINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The valets were very personable
May 24, 2023

always very accommodating,helpful ,friendly and courteous been coming here for many many years and was never disappointed More

by DAKAR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023

Three County VW is beyond superb. They took care of the car and made sure the issue was resolved. Way better than my experience with VW of UNION. More

by Mherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Gonzalez
May 23, 2023

Reached out very quickly and set up an appointment, provided to and fro shuttle pickup/dropoff. The service was really fast and got my car back in a day. More

by SNEHA AVULA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2023

I’m a little disappointed I brought my car in for service, and what they fixed, It wasn’t the issue the issue still continues now I have to wait another week to have it fixed. More

by Lou118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

Snuck me in late notice, took care of the issue. All good, no complaints here. More

by KMSCHINK
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023

The service department is a mess. My car requires a lengthy stay...again....and the service department has no available loaner cars *For several weeks already*. No apologies! No u More

by SPOO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos......
May 12, 2023 -

Three County Volkswagen responded

Thank you for your Review. I apologize for your situation. We are working through the updates on the ID.4's. We do have a list of people for them. We cannot work on too many on them at one time. As we complete one, we contact another customer to bring one in. The ones we have here now are waiting on parts to arrive for us to complete. Unforutenly, most of the Dealerships are in the same situation. If you can contact us with your information, we can see what your position is. Again, sorry for the situation. We do thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

May 12, 2023

Customer service from this dealership is good. The staff is very profesional and friendly. I like it. More

by OFELIA3312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023

Been dealing with Greg for probably 10 years. This is our 4th car from Three County. Greg has always been kind, understanding and professional. We return to Three County over and over because w More

by TONY@TONYDAVID.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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