Three County Volkswagen - Service Center

The service department is just out to screw you, do NOT go to this dealer for service unless its 100% covered under the warranty. My daughter's VW 2009 Beetle was in less than 90 days ago, and we spent $1 go to this dealer for service unless its 100% covered under the warranty. My daughter's VW 2009 Beetle was in less than 90 days ago, and we spent $1500.00 on front end repairs including a wheel alignment and replacing tires. The car goes in to replace a light bulb for the blinker (2nd one in a year), not covered under the warranty. They tell me the car needs all this work including a wheel alignment and tires. They want to take the back tires off and put them on the front of the car and put new tires on the back of the car and do a wheel alignment. My question is don't you look at history repair records and I am told no, the technician just recommends work to be done. I am beyond pissed, I told Matt their service manager that now they are loosing thousands of dollars because they are trying to either do work again that was done 3 months ago, or 3 months ago the work was never done. I also needed a battery since the car is 4 years old, guess what, 1 year warranty on a battery? Too bad the battery was already done before I told them to stop working on the car. I would have had them do no work on the car. I also asked how do I know the battery the installed is new, there is no date on the battery. He had no answer for that question at all. Now I will bring this car to a local mechanic in town, ETD, a reputable mechanic. This dealership is supposed to be a local dealership in the middle of town, well they really know how to screw people. More

Followed up after service from 2012, for defected seatbelts. Had a spark plug misfire diagnose which, the dealership was upset that I would fix myself. I have a work order from 2012 that the diagnose seatbelts. Had a spark plug misfire diagnose which, the dealership was upset that I would fix myself. I have a work order from 2012 that the diagnosed as faulty seat belt in the rear, they never called me back. And when I tried to settle this issue they claimed that I would have to pay a $50 fee under my certified pre-owned warranty, even thought my work order states that it was diagnosed under my original 336 new car warranty. They claim I now have to pay a $50 deductible because of their non follow up mishap. I have 2 disabled children and if an accident should happen, it will be a liability of Volkswagen or the dealership for this mistake. They also seemed quiet upset that I would preform my own 40,000 mile service. I am a member of SEMA. And we have the right under law to use our choice of parts and who installs them. This will be my last Volkswagen and would never use this dealership again because the service department is looking to rake you over the coals. After sales is more important than price. STAY AWAY FROM THIS DEALERSHIP! More

I leased a 2012 Beetle from Three County. The car had 3000 miles on it and the windshield cracked as my daughter pulled the car into driveway so I could wash it. Apparently cracked due to a combination o 3000 miles on it and the windshield cracked as my daughter pulled the car into driveway so I could wash it. Apparently cracked due to a combination of it being approx. 90 degrees out and cold water from hose. I heard the windshield crack when as she pulled in driveway while i was beginning to spray the car with water. I took the car to Three County and told Matt what happened. He began to inspect the car with a magnifying glass looking for stone chips. Apparently he didnt believe me. He even had another service advisor look at the windshield and they concluded that there was stone chip, which is ridiculous because I was standing outside the car and heard and saw the windshield crack when it did. No rocks or stones caused this crack. I contacted VW directly on my own and they had me take the car to another dealer. It was inspected by the other dealer who concluded that the windshield cracked due to the water and heat and not a stone chip. They then spoke with VW and the customer rep stated that VW would pay for the replacement, since the windshield should not have cracked like it did. I will never go back to Three County since they treated me as if I was lying about how the windshield cracked and didnt even offer to try to have VW cover the replacement. Matt only seemed interested in attempting to prove that a rock chip broke windshield. I'm glad that VW had me take to another dealer who ultimately agreed that rocks did not cause this damage. More

people who work there dont even care and easily make fun of customers. who they think they are im changing my dealership as soon as possible i worked with mor than 10 months of customers. who they think they are im changing my dealership as soon as possible i worked with mor than 10 months More

Great dealership! I've been going to Three County Volkswagen for nearly 10 years! It has always offered incredible and Fast services with super friendly and knowledgable staff working the show room f Volkswagen for nearly 10 years! It has always offered incredible and Fast services with super friendly and knowledgable staff working the show room floor, and especially the parts department. I was offered a loaner car while my car was tuned up. They also professionally washed my car from top to bottom, inside and out! As always, no hidden parts of labor charges, as well as top notch work done to my Jetta. If you are gonna go to a VW dealership, 100% make it THREE COUNTY VOLKSWAGEN! Thanks team Three County VW! :-) More

oh my worst dealership and service ever. lots of promises they cannot keep. jeff would never call back after leaving him messages. matt is just rude and unprofessional. offered me services i did promises they cannot keep. jeff would never call back after leaving him messages. matt is just rude and unprofessional. offered me services i did not even need. bunch of liars and cheaters. no thank you! STAY AWAY FROM THERE More

STAY AWAY FROM THIS DEALER FOR ANYTHING! Brought in STAY AWAY FROM THIS DEALER FOR ANYTHING! Brought in my passat for a check engine recall. Told me I needed over $2,000 worth of repairs, includes STAY AWAY FROM THIS DEALER FOR ANYTHING! Brought in my passat for a check engine recall. Told me I needed over $2,000 worth of repairs, includes brakes. However, my mechanic just did my brakes. They are scam artists and will rip you off. Stay far away. More

A couple of years ago I purchased my Volkswagen Jetta in which I was super excited about. I tried to maintain service when possible, especially with oil changes, topping off fuels, etc. Two years after I which I was super excited about. I tried to maintain service when possible, especially with oil changes, topping off fuels, etc. Two years after I had the car, the transmission went. Got it fixed, cost about a million dollars. Last month I took my car for service and got lots of things fixed total cost about 1,000 for the work. On Monday my car died. Had it towed to the service center. Even though three weeks ago, I had JUST taken my car to get things fixed. They said it was my timing belt and the cost to fix an '02 Jetta was 4,500. So, you mean to tell me when I was in the shop 3 weeks prior, they couldn't mention this MAJOR IMPORTANT fact?!?! I am so upset. I have NO money to fix the car and all they want to offer is 10% off since I had work done in the past. I asked for a courtesey car to take to work, they didn't have any in stock. WTF? They offered me to get an Enterprise rent a car, at my expense. Seriously? First of all, it shouldn't cost 4,500 to fix a stupid timing belt. I hate Volkswagens, I will never buy any Volkswagen or Audi in my life ever again. Don't go to this service center. They truly are rude and non-efficient! More

Wicked expensive and poor service. Short tempered and rushed. Takes days for them to check my towed in dead car. Continuously tried to sell me repairs i didn't need; IE all new brakes for over $700 whe rushed. Takes days for them to check my towed in dead car. Continuously tried to sell me repairs i didn't need; IE all new brakes for over $700 when i needed a $20 sensor cable; entire exhaust system for $400 when i needed a pipe clamp; a $3000 ECM when i needed a $9 relay; informing me the computer scan shows no errors before i find the print out left on the floor of my car with five major errors and three minor ones; overall never being able to repair or even diagnose my 2000 TDI Beetle's chronic malfunctions, going as far as stating the car is running fine when it still stalled after 20 minutes running. Never again will they see a cent of my money, nor will i ever buy another American VW. More