Three County Volkswagen - Service Center

2009 Passat Dont buy preowned here. ripped off , cracked axles , suspension shot , fuel system failures. Had to trade in my beloved passat with only two years l Dont buy preowned here. ripped off , cracked axles , suspension shot , fuel system failures. Had to trade in my beloved passat with only two years left. Service no help , lied again and again. Financially a mess now. Not vws fault , I completely blame the dealership. They wouldn't even help me get into something else . . . Dont buy here. More

Not Mr. Fix-Its............ Sat.7/4/15-My 2008 VW Passat 2.0T stalled while stopped at a light. Holiday weekend everything was closed, had car towed to my house. Mon. 7/6/15- I Sat.7/4/15-My 2008 VW Passat 2.0T stalled while stopped at a light. Holiday weekend everything was closed, had car towed to my house. Mon. 7/6/15- I had my car towed to a local mechanic, after two days the mechanic told me the problem was the computer steering column and I needed to take my car to a VW dealer. Weds.7/8/15-I had my car towed to 3 County VW in Lyndhurst, NJ On Fri. 7/10/15- the mechanic Matt calls to tell me nothing is wrong with my car. I explained to him how the car was “towed” there because I could not drive it and a local mechanic said it’s the computer steering. He advised me they drove my car for 20 miles and nothing is wrong with it. 7/10/15-I pick my car that evening. Tues. 7/14/15-On my way to work on my car stalls and completely shuts down on me in the middle of a busy intersection during morning rush hour. The car would not go into neutral so I could not push it to safety, I had to have a Police Officer come and wait with me while I had the car towed AGAIN back to the Lyndhurst dealer. I get a call later in the day that the problem is the computer in the steering column and they would need to order the part. Only after I complained of the obvious inconvenience and asked to speak with Service manager Leif before I was given a loaner. I picked up the loaner the same day. Thurs. 7/16/15-I received a call on saying the part was in and to drop off my spare key as they would need to reprogram both sets of keys once they replace the computer. Fri. 7/17/15-I drop off my spare key with a Sales agent as the service counter was closed. Over a week goes by before I get a call Fri. 7/24/15-Matt calls to say my car was ready to be picked up. I filled the loaner car up with gas and rush down to the dealer before they close at 6 to get my car. I paid over $1,000 I unloaded my personal belongings from the loaner into my “fixed” vehicle and I try the key(s). They do not work, the doors don’t open, the trunk does not open and the alarm does not sound. I walk back to the service tech Matt and let him know, he comes out and tries a few things, nothing happens he then informs me I would have to leave my car so they can fix and once again take the loaner. I unload my belongings from my vehicle back into the loaner and leave. Sat. 7/25/15-Matt calls to tell me the keys work, sort of. They open and close the doors and trunk but there is no alarm. They would have to diagnose it and if it’s the rear latches which he suspects, I would have to pay to have that fixed. Completely unacceptable, however Matt was not the decision maker and the shop was closing in 45 minutes so I advised Matt I would be there to pick up the car on Mon. Mon. 7/27/15- I called to speak with the Manager Leif and relayed my ordeal. He instructed he would see what was wrong with the rear latches and have the guys fix it at no cost to me. More

A satisfied customer I must say dealing with 3 county VW has been great, except dealing with, let's just call her "J", if she screws up with me again it will be heck to pa I must say dealing with 3 county VW has been great, except dealing with, let's just call her "J", if she screws up with me again it will be heck to pay; anyway, Matt, the entire service and sales team have been great and before it's all said and done I will purchase my second car from them as well as my girl friend. Keep up the good work Three County VW! More

Cheating Service These are the most dishonest people in the VW world i ever came across. My wife brought in 2010 VW for diagnostics of the Engine light on. Got quoted These are the most dishonest people in the VW world i ever came across. My wife brought in 2010 VW for diagnostics of the Engine light on. Got quoted most unreasonable price to replace a glow plug and bunch of other unnecessary services including the wiper blades that i replaced 2-3 month ago. I refused the service at this prices and they charged us almost $200 for diagnostics that should have taken 5 minutes or how ever long it takes to read the error code. I will demand my money back from them and will write to VW corporate about the unethical practices but for everybody out there: AVOID THIS PLACE AT ALL COST!!! More

A bunch of cheats. These guys at the service centre are big cheats. They always overprice their services and parts and when you question them about their high charges ($ These guys at the service centre are big cheats. They always overprice their services and parts and when you question them about their high charges ($80-$100 difference between what other service centers are quoting for the exact same service/parts), they try to make some excuse about how good a job they do and then in the same sentence they go on to say that they are willing to do a price match.. as if it is like a wal-mart or a shoprite you are dealing with. And if they are willing to price match it in a fraction of a second then what happened to their we-are-better-than-others-so-we-are-expensive quality talk? They try to pull as much money as they can from you. On another occasion, I had given my car to them to fix the starter and although I had a platinum extended warranty which had zero deductible responsibility, I get a call from a certain miss who very coyly tell me that they are in the process of fixing the car and the extended warranty people will be covering the whole cost except for the $100 deductible which is my responsibility and that she is to charge it to my credit card on file.. all in one breath. Hold on, the contract I had in hand said zero deductible so I questioned her and she then says, "oh, actually I am handling a lot of cars today" uh.. excuse me.. that is not my problem. Know about the car you are calling the customer for; know the details and don't try to charge me a $100 when I am not supposed to even pay you a single penny. Also, they talk fast, they do that so you are confused by the information they are giving you.. and they talk technical terms which a lay man finds it hard to interpret. so along with asking them to repeat and explain things to us slowly, one step at a time, we get rolling eyes and huffing sounds from behind the counter in return. Really, is that what you are going to do? Lose the attitude guys. I kept going back there as they are very close to my location.. I wanted to give them a chance.. again.. but three experiences.. three fails.. No more. If I can't trust you with my car and money, I am out of the door. If you do decide to get some work done here.. be sure you are an expert in that area yourself and have the excess money, because between the technical jargon, the fast talking and a premium of a minimum $50-$100 on any part/service, you my dear friend are being cheated and there is no doubt about that. More

I don't know why anyone would go here. Completely frustrating experience with service. New in the area, I should've checked the reviews online. What should've been a simple scheduled main Completely frustrating experience with service. New in the area, I should've checked the reviews online. What should've been a simple scheduled maintenance was made longer, and more expensive, by the dealership adding on parts that weren't needed. Matt was rude when asked for reasons why I needed to pay for parts that were "bad." I told them to finish the scheduled maintenance and brought it to a local independent VW garage. Wouldn't you know the parts that I was told needed to be replaced were, in fact, perfectly fine? More

Service stunk Took them 2 hours to let me know the issue with the car and 2 more to fix it. Customers where coming in and leaving before me and they just kept me wa Took them 2 hours to let me know the issue with the car and 2 more to fix it. Customers where coming in and leaving before me and they just kept me waiting 4 hours. Will not go back. More

Brought my 2013 VW Passat for 10,000 mile maintenance. One week later key was non functional. Poor followup. Wil never go back. Avoid this dealership. One week later key was non functional. Poor followup. Wil never go back. Avoid this dealership. More

Employees are friendly and informative. Willing to go out of there way. Repair was found quickly and fixed the right the first time. I'll return again. of there way. Repair was found quickly and fixed the right the first time. I'll return again. More

The service department is just out to screw you, do NOT go to this dealer for service unless its 100% covered under the warranty. My daughter's VW 2009 Beetle was in less than 90 days ago, and we spent $1 go to this dealer for service unless its 100% covered under the warranty. My daughter's VW 2009 Beetle was in less than 90 days ago, and we spent $1500.00 on front end repairs including a wheel alignment and replacing tires. The car goes in to replace a light bulb for the blinker (2nd one in a year), not covered under the warranty. They tell me the car needs all this work including a wheel alignment and tires. They want to take the back tires off and put them on the front of the car and put new tires on the back of the car and do a wheel alignment. My question is don't you look at history repair records and I am told no, the technician just recommends work to be done. I am beyond pissed, I told Matt their service manager that now they are loosing thousands of dollars because they are trying to either do work again that was done 3 months ago, or 3 months ago the work was never done. I also needed a battery since the car is 4 years old, guess what, 1 year warranty on a battery? Too bad the battery was already done before I told them to stop working on the car. I would have had them do no work on the car. I also asked how do I know the battery the installed is new, there is no date on the battery. He had no answer for that question at all. Now I will bring this car to a local mechanic in town, ETD, a reputable mechanic. This dealership is supposed to be a local dealership in the middle of town, well they really know how to screw people. More