Three County Volkswagen

I have been shopping for a new vehicle for 3 months. My quest had taken me to the Big 3, and just about everyone else. I have had some really bad experiences. I can write a book about them. My quest le quest had taken me to the Big 3, and just about everyone else. I have had some really bad experiences. I can write a book about them. My quest led me to Three County VW. I was there approx. 2 weeks ago, to check out and compare 2 vehicles, and the salesman, who "helped" me didn't. I was given a card and that's about it. The card found its way into file 13. I decided to give them another shot on Memorial Day, and was greeted by the ultimate professional. Gary Santostefano. Gary was WONDERFUL to work with. Not only did Gary MEET my expectations, he went ABOVE AND BEYOND. I fell in love with a beauty...CC that was on the showroom floor. He gave me all the information I needed, then said, "test drive it!" Gary made the experience "unforgettable", which is something that I personally strive for in my own store. It was easy and FUN! THIS IS HOW BUYING A CAR SHOULD BE! I picked my "baby" up on Saturday. The attention to detail that Gary gave to me and my new car was amazing. My plates were already on, and the car was sparkling! If you are looking for a VW, go see him. He is the best! More

Wicked expensive and poor service. Short tempered and rushed. Takes days for them to check my towed in dead car. Continuously tried to sell me repairs i didn't need; IE all new brakes for over $700 whe rushed. Takes days for them to check my towed in dead car. Continuously tried to sell me repairs i didn't need; IE all new brakes for over $700 when i needed a $20 sensor cable; entire exhaust system for $400 when i needed a pipe clamp; a $3000 ECM when i needed a $9 relay; informing me the computer scan shows no errors before i find the print out left on the floor of my car with five major errors and three minor ones; overall never being able to repair or even diagnose my 2000 TDI Beetle's chronic malfunctions, going as far as stating the car is running fine when it still stalled after 20 minutes running. Never again will they see a cent of my money, nor will i ever buy another American VW. More

Rude, unprofessional, confrontational, belligerent, disrespectful, untrained and downright unpleasant sales staff. Customer service was nonexistent. Bad representation for the dealership and for VW, th disrespectful, untrained and downright unpleasant sales staff. Customer service was nonexistent. Bad representation for the dealership and for VW, the brand. Jimmy should find another job, perhaps in repairs, somewhere behind the scenes or not work at all because he clearly does not care about his job. Surely he should not be front line dealing with prospective clients. What an embarrassment for the dealer and VW. More