Three County Volkswagen

GREAT DEALERSHIP THE SERVICE WAS HANDLED VERY WELL WHILE PURCHASING OUR CAR FROM JOSE APONTE. JOSE AS WELL AS ALL THE OTHER EMPLOYEES AND MANAGERS WERE GREAT TO WORK THE SERVICE WAS HANDLED VERY WELL WHILE PURCHASING OUR CAR FROM JOSE APONTE. JOSE AS WELL AS ALL THE OTHER EMPLOYEES AND MANAGERS WERE GREAT TO WORK WITH. THEY MADE THE TRANSACTION VERY PLEASANT. More

Amazing service I got a cal from James from sales today and was told I came up on his list to get out early. So I said I love the Jetta and he got me out of my car t I got a cal from James from sales today and was told I came up on his list to get out early. So I said I love the Jetta and he got me out of my car today and into brand new Jetta 7 months early I was thrilled he gave me new Jetta heated seats n back up camera thank you for delivering the car! Thanks Ernie n James I will send everyone to you guys! More

Great customer service This dealer was by far the best around. My salesman was there victor giusfredi. He was extremely knowledgeable about there product line. I would re This dealer was by far the best around. My salesman was there victor giusfredi. He was extremely knowledgeable about there product line. I would recommend this dealer and salesman to anyone. I will definitely be going back in the near future to purchase another vehicle More

Very Positive Service Experience I needed a late afternoon last minute service appointment this past Saturday, 9/26. Just a few hours earlier the battery of my 2011 Jetta with 104000 I needed a late afternoon last minute service appointment this past Saturday, 9/26. Just a few hours earlier the battery of my 2011 Jetta with 104000 miles suddenly died. I had been advised by AAA to invest in a new battery immediately after receiving a jump. I called several Volkswagen service departments including the one 15 minutes from my home. Three County offered the best price and was actually running a special on batteries and installation. It was 2:52 pm when I spoke to Matt at Three County Volkswagen to make an appointment. I was advised that I needed to arrive to the dealership by 3:30 because that was the time the workers would start going home. I live about 30 min away and did not arrive until 3:40. I was expecting to be turned away, but Matt, the service manager, warmly greeted me and said we have been waiting for you. Within 15 minutes I had a new battery for my Jetta and I was able to continue with my very busy agenda for the day. I was very appreciative and extremely impressed with both the outstanding customer service and servicing of my car. I have leased or purchased a total of four Volkswagens in the past fifteen years. I have had my cars serviced at many different Volkswagen service departments over the years and none of them compare to the high quality of service and competitive pricing that is offered by Three County. Volkswagen. More

2009 Passat Dont buy preowned here. ripped off , cracked axles , suspension shot , fuel system failures. Had to trade in my beloved passat with only two years l Dont buy preowned here. ripped off , cracked axles , suspension shot , fuel system failures. Had to trade in my beloved passat with only two years left. Service no help , lied again and again. Financially a mess now. Not vws fault , I completely blame the dealership. They wouldn't even help me get into something else . . . Dont buy here. More

dishonest Will never buy here again. Major issues with my VW. Lied told me they never heard of issue happening. I did some research called again gave the same Will never buy here again. Major issues with my VW. Lied told me they never heard of issue happening. I did some research called again gave the same info the same person told me they know about. Could cost up to 2500 , Then told me it could go as high as 4500. Asked Sales manager to help get into something else , just wanted fair value ,they did not want to help at all. I dumped the car and am now crushed financially. HATE THEM NOW. More

Honest salesman We were there 2 times and dealt with Stan B. The first time was about a lease of a new Jetta but we just could not afford it although Stan worked the We were there 2 times and dealt with Stan B. The first time was about a lease of a new Jetta but we just could not afford it although Stan worked the numbers with us. We went back a week later and purchased a preowned car with Stan who again was very patient with us and worked the numbers to the best of his ability. I would go back to this dealership and work with Stan in a heartbeat. More

Not Mr. Fix-Its............ Sat.7/4/15-My 2008 VW Passat 2.0T stalled while stopped at a light. Holiday weekend everything was closed, had car towed to my house. Mon. 7/6/15- I Sat.7/4/15-My 2008 VW Passat 2.0T stalled while stopped at a light. Holiday weekend everything was closed, had car towed to my house. Mon. 7/6/15- I had my car towed to a local mechanic, after two days the mechanic told me the problem was the computer steering column and I needed to take my car to a VW dealer. Weds.7/8/15-I had my car towed to 3 County VW in Lyndhurst, NJ On Fri. 7/10/15- the mechanic Matt calls to tell me nothing is wrong with my car. I explained to him how the car was “towed” there because I could not drive it and a local mechanic said it’s the computer steering. He advised me they drove my car for 20 miles and nothing is wrong with it. 7/10/15-I pick my car that evening. Tues. 7/14/15-On my way to work on my car stalls and completely shuts down on me in the middle of a busy intersection during morning rush hour. The car would not go into neutral so I could not push it to safety, I had to have a Police Officer come and wait with me while I had the car towed AGAIN back to the Lyndhurst dealer. I get a call later in the day that the problem is the computer in the steering column and they would need to order the part. Only after I complained of the obvious inconvenience and asked to speak with Service manager Leif before I was given a loaner. I picked up the loaner the same day. Thurs. 7/16/15-I received a call on saying the part was in and to drop off my spare key as they would need to reprogram both sets of keys once they replace the computer. Fri. 7/17/15-I drop off my spare key with a Sales agent as the service counter was closed. Over a week goes by before I get a call Fri. 7/24/15-Matt calls to say my car was ready to be picked up. I filled the loaner car up with gas and rush down to the dealer before they close at 6 to get my car. I paid over $1,000 I unloaded my personal belongings from the loaner into my “fixed” vehicle and I try the key(s). They do not work, the doors don’t open, the trunk does not open and the alarm does not sound. I walk back to the service tech Matt and let him know, he comes out and tries a few things, nothing happens he then informs me I would have to leave my car so they can fix and once again take the loaner. I unload my belongings from my vehicle back into the loaner and leave. Sat. 7/25/15-Matt calls to tell me the keys work, sort of. They open and close the doors and trunk but there is no alarm. They would have to diagnose it and if it’s the rear latches which he suspects, I would have to pay to have that fixed. Completely unacceptable, however Matt was not the decision maker and the shop was closing in 45 minutes so I advised Matt I would be there to pick up the car on Mon. Mon. 7/27/15- I called to speak with the Manager Leif and relayed my ordeal. He instructed he would see what was wrong with the rear latches and have the guys fix it at no cost to me. More

A satisfied customer I must say dealing with 3 county VW has been great, except dealing with, let's just call her "J", if she screws up with me again it will be heck to pa I must say dealing with 3 county VW has been great, except dealing with, let's just call her "J", if she screws up with me again it will be heck to pay; anyway, Matt, the entire service and sales team have been great and before it's all said and done I will purchase my second car from them as well as my girl friend. Keep up the good work Three County VW! More

Lost for Words These people dishonest! They blatantly lie in your face! Zahir checked my credit, said it would be a soft inquiry, It was a Hard Inquiry! These people dishonest! They blatantly lie in your face! Zahir checked my credit, said it would be a soft inquiry, It was a Hard Inquiry! More