Three County Volkswagen

Oil Change I brought my car in for an Oil change on a busy Saturday afternoon. As usual, the staff was pleasant and the were honest in setting my expectation wi I brought my car in for an Oil change on a busy Saturday afternoon. As usual, the staff was pleasant and the were honest in setting my expectation with respect to on how long it would take to complete the service since there was a line of customers ahead of me. They offered me a shuttle service which was great although I had arranged for a ride prior to dropping my car off. More

Excellent customer obsession This is my second lease with Three County VW and can't ask for a better experience. I could try out the vehicle needed and the paper work was swift on This is my second lease with Three County VW and can't ask for a better experience. I could try out the vehicle needed and the paper work was swift once all the documents were submitted. Highly recommend this place. More

Service dept and sales of my new vehicle Fast service and very professional, the service dept Staff I just want to add that when I lease my Atlas 2019 back in November 2018, Sales Person, Fast service and very professional, the service dept Staff I just want to add that when I lease my Atlas 2019 back in November 2018, Sales Person, Jose Aponte was excellent in meeting out expectations . Great sales person More

Job well done Your service department personnel was excellent . I had not scheduled and appointment a d was able to have part installed in timely fashion thanks guy Your service department personnel was excellent . I had not scheduled and appointment a d was able to have part installed in timely fashion thanks guys Appreciate the hard work More

Great friendly service as always Welcoming , makes it a bit easier to smile just knowing your car is in great hands. Other potential problems are always brought to my attention, so I Welcoming , makes it a bit easier to smile just knowing your car is in great hands. Other potential problems are always brought to my attention, so I am aware of things I maybe already did not know. More

Went in because my tire was leaking air. Turns out my tires needed to be changed. Customer service was helpful and courteous. The only thing that was an inconvenience was the time spent there, too much o tires needed to be changed. Customer service was helpful and courteous. The only thing that was an inconvenience was the time spent there, too much of a wait and wasn’t given an estimate on how long it would take. More

Good Service I experienced very prompt, friendly and attentive service at 3 county VW. I was told my service would take 2 hours and it was completed in 90 minutes. I experienced very prompt, friendly and attentive service at 3 county VW. I was told my service would take 2 hours and it was completed in 90 minutes. More

Easy Transition Everyone in the Dealership was pleasant and attentive to my needs. The time from when I walked in until paperwork was finished was remarkably timeless Everyone in the Dealership was pleasant and attentive to my needs. The time from when I walked in until paperwork was finished was remarkably timeless. More

Unexpected fees I called a week in advance to make an appointment to get a quote for the services. I explained to them that my remote on my key did not work and I ask I called a week in advance to make an appointment to get a quote for the services. I explained to them that my remote on my key did not work and I asked specifically if there would be any extra charges. It was explained to me that the remote wasn’t necessary therefore the pricing wouldn’t change. I cleared my schedule and brought my car in just to find out they wanted to charge me a little under $1,000 for a remote start because of the key (something they said wouldn’t be a problem). I asked to speak to the supervisor, Matt, and he told me with attitude that there’s nothing they can do for me because he can’t imshine who would tell me something like that (as if I was lying). Later they texted me and told me they found out who gave me the wrong information and that I would still be paying more but not as much as projected earlier. I was not okay with this but I wanted the work done so I told them to proceed until they told me that I’ll gave to come back in 2-3 days. I canceled the entire work because my schedule is wat too tight to keep coming back and forth. I dropped my car off at 8 am and they had my car until 1 pm just for nothing to be done, not even a clutters the car wash. More

Excellent Sergice The young lady at the Service counter and the mechanic were extremely helpful and indulgent of my time. The auto part I needed was not available on th The young lady at the Service counter and the mechanic were extremely helpful and indulgent of my time. The auto part I needed was not available on the prior Saturday. When I returned the following week, the work was expedited. More