Thousand Oaks Toyota

Outstanding dealership in sales, parts and service Thousand Oaks Toyota has been my #1 dealership to go to for over 27 years both for personal and business. Bought and leased many cars through the year Thousand Oaks Toyota has been my #1 dealership to go to for over 27 years both for personal and business. Bought and leased many cars through the years. They also service all my Toyotas ( currently 4 ). I also buy parts from them and I can openly and honestly say they are the best in all areas. They continuously strive to deliver the best customer service. Highly recommend them. More

Do not go to this place. They will rip you off! I took my Highlander when my car started to run hot. They said they will check it out and called me to tell me it would be about $2700 to fix my car. I took my Highlander when my car started to run hot. They said they will check it out and called me to tell me it would be about $2700 to fix my car. Since I needed the vehicle, I talked to the service writer and got the price down to about $1000. I said OK, but I still had reservations. After over a week, because they had to order parts and they found more parts needed to be replaced. The cost got up to $2400. When finally the car was done, I asked for the parts? I wanted to see the parts they had replaced. THEY SAID THEY THROUGH THE OUT. I said "I paid for the parts, they are my parts not yours. I want my parts." I think they either put rebuilt parts and jacked up the bill. They cheated my and that is why they throw away the my parts(If they had them in the first place). DO NOT GO ANYWHERE NEAR THIS DEALER. I will file with the BoAR with the State of California and with Toyota. More

They use deceptive business practices! Buyer beware!!! I bought a new car there. They lied to me about the warrantee. They added options onto the contract without discussing the cost. They didnot let me re I bought a new car there. They lied to me about the warrantee. They added options onto the contract without discussing the cost. They didnot let me read the contract before signing it. In fact they use an electronic device to capture the signature so I could not even see the contract. More

Toyota Prius Hybrid Plug In Great buying experience. All personnel were very accommodating and informative, making the car purchase easy and straight forward.. Great selection o Great buying experience. All personnel were very accommodating and informative, making the car purchase easy and straight forward.. Great selection of cars, and colors. So pleased with my car. More

Horrible Experience at Thousand Oaks Toyota I arrived at 8:30 in the morning to check on my Toyota Prius as the engine light was intermittently coming on. I did not hear anything back, so I call I arrived at 8:30 in the morning to check on my Toyota Prius as the engine light was intermittently coming on. I did not hear anything back, so I called at 11:45am and was told that I would get a call back in 15 minutes. 3 hours later, I was told my car needed an oil change and it would be ready by 4:30. I explained that I needed the shuttle to pick me up as late as possible and was told it would come at 5 or 4:30. It arrived at 3:30. I left work to hopefully quickly pick up my car and get back ASAP. However, when I arrived, my car was not even ready. Horrible communication and no follow-up. I will not go back. More

OK Service Experience Easy to make an appointment Friendly staff and quick drop off Car serviced as promised Shuttle service for 5 mile radius Wifi in waiting area Wai Easy to make an appointment Friendly staff and quick drop off Car serviced as promised Shuttle service for 5 mile radius Wifi in waiting area Waiting area very bare bones - ok for a short wait No Car Wash with Service More

Fantastic Professional Service Cliff Lee, the Sales Manager, provided exceptional and professional service and made sure we understood all of our options. Key an-Ki, our sales asso Cliff Lee, the Sales Manager, provided exceptional and professional service and made sure we understood all of our options. Key an-Ki, our sales associate was very helpful, polite, friendly, and knowledgeable. Between the two, we could not have had a better experience. I would recommend this dealer to everyone. Great experience! More

Shout out to Roger, and Cliff I went here for starters because my father-in-law bought his truck here and loved the service so i thouhght i would give it a try. I walked in and the I went here for starters because my father-in-law bought his truck here and loved the service so i thouhght i would give it a try. I walked in and there was Roger.... Amazing saler/person has been able to place me into my 2nd car here at the dealer. Hes really laid back and friendly. Ive been there a few times just to look at cars and see which one i would like next (we were sealing my husband older truck). These guys are friendly and funny, but are about selling the cars to people and working their best offer that they can TOO YOU!!!. I work crazy hours and was only able to go at night. These guys stayed there until 11:30PM to make sure once all the paper work was done that i left with a smile on my face and walked me thought the WHOLE car. Cliff did all my paper work. Walked me thought everything so i would know what i was signing and understood all the infomation. These guys are not pushy at all they were very much so about helpping me. I will always tell friends and family to go here. :) More