Thousand Oaks Toyota

The service department is corrupt. They tacked on a $600 calibration charge a week later on the invoice after charging $400 to inspect the car. Very shady. i tried to ask where the $400 charge was coming fr calibration charge a week later on the invoice after charging $400 to inspect the car. Very shady. i tried to ask where the $400 charge was coming from and my service advisor ignored/blocked me. When i went to pay the senior service advisor told me that $400 included recalibration. How is that possible when my bumper is not even on the car. Service Advisor was Darryl. I was planning on going to them for all services but not anymore. Please be careful! More

I took my car in for oil change and tire rotation they initially wanted to charge me $300 plus - for things not needed and then it took over 4.5 hours to wait and they were unresponsive. initially wanted to charge me $300 plus - for things not needed and then it took over 4.5 hours to wait and they were unresponsive. More

6/21 ordered a Door Lock and was told not in house stock and would receive one from warehouse to be sent out next day , waited 4 days herd nothing until last minute could not get or ship . and would receive one from warehouse to be sent out next day , waited 4 days herd nothing until last minute could not get or ship . More

Dealer is very shady. They sent the wrong part, agreed to have it sent back and a refund issues. Then I called and emailed many times to get a hold of Oscar and he never responded, even after he agreed to re have it sent back and a refund issues. Then I called and emailed many times to get a hold of Oscar and he never responded, even after he agreed to refund me for the wrong part and blamed the mix up on the parts department. Now, after getting Toyota Corp involved, they are breaking their promise, saying the part never came from their dealership, even though it did! So beware of this shady dealer. I’ll be calling Toyota Corp again and filing another complaint and also disputing the charge with my bank if they don’t not refund me within the next 24 hours. More

Recently bought a toyota certified2 days in, I open the Recently bought a toyota certified 2 days in, I open the hood and realize all fluids are low (with coolant really really low). The following day as Recently bought a toyota certified 2 days in, I open the hood and realize all fluids are low (with coolant really really low). The following day as I was scheduling service at the dealership I realized there was oil on the floor. So apparently I now have a timing cover leak. They have to drop the engine to do it - 14 hour job. I'm obviously not paying for this but this begs the following questions: - They did inspect the car, saw nothing and fluid and oil leaks magically happened overnight - They didn't inspect the car and thus sold me a car under a false promise - They did inspect the car, saw the fluids were low and that the timing cover was leaking and decided to still clear the car and hope that no one would at least see it until the warranty expires. That means they also sold me a car under a false promise. On top of it, they didn't mention their APR special for financing (0.99%) although I qualified for it. Tried calling several times. They either hang up or make me wait for ages. Will escalate to Toyota Corp. More

Brian Lamb is absolutely STELLAR! I called every Toyota Dealership in CA looking for a rare/specific Tacoma and out of ALL of the dealerships Brian was by far the most professional and also was the only pe Dealership in CA looking for a rare/specific Tacoma and out of ALL of the dealerships Brian was by far the most professional and also was the only person willing to help me. It was a no-brainer going with Brian because he was quick at responses, had my back, and fought for me to get the truck and deal that I wanted. Brian Lamb is by far the best salesman I have ever worked with! More

I recently visited Thousand Oaks Toyota on a whim to see if I could find the right car for me at a reduced payment. I researched via internet and saw the Venza AWD hybrid. I submitted a few questions and wa if I could find the right car for me at a reduced payment. I researched via internet and saw the Venza AWD hybrid. I submitted a few questions and was contacted by Brian Lamb. I finally met with him and he fully explained my options. I had a lease I wanted to turn in. Brian is very knowledgeable about his products! He explained everything about the Venza and how it worked. Brian got me the payments I was comfortable with in the end and I drove home in a new 2021 Toyota Venza. I live my new car. Thank you Brian for being a professional, so nice working with you on this deal. More

I purchased a new Toyota Avalon last week from Thousand Oaks Toyota. I has a great overall experience dealing with salesman Brian Lamb. The vehicle I was looking for was not in their inventory, but Bria Oaks Toyota. I has a great overall experience dealing with salesman Brian Lamb. The vehicle I was looking for was not in their inventory, but Brian found my car another at dealership and had it on site within one day. If you're looking for a great deal from a real professional, ask for Brian Lamb, he'll get it done!! And they have great coffee!! Don Hems More

Brian Lamb is amazing, he was always in communication with us regarding our order of our Toyota 4 Runner, production, arrival date, etc. Brian was easy to work with and genuinely cares about his clients. with us regarding our order of our Toyota 4 Runner, production, arrival date, etc. Brian was easy to work with and genuinely cares about his clients. Brian was referred to me from my son who he sold them their Toyota. I am in the sales industry as a Realtor and the Best thing is receiving a referral from a past client or friend. I would refer Brian without a doubt to anyone that I come across looking to purchase a Toyota. The Best around!!!! Thousand Oaks Toyota was a Great Dealership to work with. More

We purchased a Tacoma Truck from Thousand Oaks Toyota today. Excellent overall experience! Sales agent was Brian Lamb! He did such an excellent job! Integrity+++, helpful, knowledgeable....he made th today. Excellent overall experience! Sales agent was Brian Lamb! He did such an excellent job! Integrity+++, helpful, knowledgeable....he made the experience a great one!!!!! Highly recommend him and Thousand Oaks Toyota!! More