Thousand Oaks Toyota

Worst customer service I have ever experienced at a car dealership service dept anywhere!! Avoid this place at all costs!! I was warned by a neighbor that they are terrible, but thought I would give it a s dealership service dept anywhere!! Avoid this place at all costs!! I was warned by a neighbor that they are terrible, but thought I would give it a shot. My mistake. After being booked for a noon appt, when I arrived I was informed all the techs take lunch 12-1pm, but that I can't take my car and return at 1 or I will lose my place in line (xxx?) I leave on foot (90 degrees outside) and am called back before 1pm. The intake person had assessed my car and ordered a part. Nice that he wanted to help, he clearly was trying, however, he is not an auto technition. AND I did not approve of ordering the part and was not told what the cost would be. I calmly asked to speak with a manager as I see my car was also pulled out of the line. "Tim, the owner" stepped in and instead of taking care of the problem, getting a qualified tech to look at it and apologizing for wasting my time, he starts schooling me on customer service and the need for the customer to be patient, "like in a doctor's office." Hmmm, I am pretty sure they don't book noon appts if the entire staff is at lunch at the same time in a medical office, lol. And they don't have the receptionist prescribing your medicines! When I questioned why he would have someone who wasn't a tech assessing the problem with my car, he was condescending and outright rude, and shared "he has worked here a long time." He told me I could leave, and I did, and at first refused to give me his name. I am 100% sure if my 6'4 husband were the one bringing the car in, he would not have been treated or spoken to this way. More

Brian Lamb was a outstanding. He spent a lot of time with us explaining in full detail all of the "bells and whistles" involved with our new RAV4 Prime. He has a really great deme He spent a lot of time with us explaining in full detail all of the "bells and whistles" involved with our new RAV4 Prime. He has a really great demeanor and truly cares about his customers. 5 STARS for both Brian and Tim Costa and the team at Thousand Oaks Toyota ! More

Our family have been long time / loyal customers to the service department. We always dealt with Yobi who was above and beyond amazing. Ever since he left dealing with the service department is a nightma service department. We always dealt with Yobi who was above and beyond amazing. Ever since he left dealing with the service department is a nightmare. The phone just rings and rings, no one ever picks up. Had my car serviced last year and they did a shoddy job had to bring the car back in and have them redo it. Thought okay it was just an isolated incident. Still staying loyal, brought my car in last week because the engine didn’t sound right and the check engine light came on. I paid $199 for the diagnostic. So I agreed to the recommended service (although I could have it repaired for much less at an independent repair shop) but believed the dealer is the expert. Well 3 days later check engine lights come again. I text the service rep immediately, no response. 2 days later I leave a message for the service manager, after 2 days still no response. The phone just rings and rings. Finally called the sales department to speak to GM and spoke with someone in client services who says they make sure and have service manager call me. At this point I am not holding my breath. IT’s called a service department for a reason. I paid a lot to have my car repaired and they can’t respond nor stand by their work then don’t expect to get paid. I have disputed the charges. Never in my life have I ever needed to take this action. I also DO NOT trust the service department. They also tried to upsell me on things that didn’t need to be done....so that left added to my mistrust. I sincerely hope the GM of this dealership reads these reviews. Why buy a car here if you have to deal with this flaky and xxxxty service department. They have lost our family as a customers. More

Brian Lamb was GREAT and a pleasure to work with. He was patient and responsive to our wait for a VENZA that was held up due to the inventory shortage (2021-2022). This is the second TOYOTA that I ha He was patient and responsive to our wait for a VENZA that was held up due to the inventory shortage (2021-2022). This is the second TOYOTA that I have purchased from Brian. I'll be purchasing a THIRD soon due to my current Truck (from Brian) is 21 years old. We love our VENZA ! More

Always happy after servicing my 100 series Land Cruiser here. Am super picky about who works on my older (1999) vehicle. Scott Lindsay is my service manager, he goes above and beyond. Can't say enou here. Am super picky about who works on my older (1999) vehicle. Scott Lindsay is my service manager, he goes above and beyond. Can't say enough good things about this service team. I go out of my way to get my vehicle serviced @ Thousand Oaks Toyota, even though there are at least 4 Toyota dealerships that are closer to my home. Dealership itself is a very comfortable place to wait for your car. They will shuttle you locally to another spot to wait for your car if you like. Just a great experience. 5 Stars! More

Total chaos! !! Was in contact with Kenneth and agreed to go in to reserve a car, when I got there after driving for 2 hours he was not there! Had Chris and Leann !! Was in contact with Kenneth and agreed to go in to reserve a car, when I got there after driving for 2 hours he was not there! Had Chris and Leann try to help out with my order. Long story short, took time off work , drove another 2 hours and come to find out that the wrong car was ordered! Unbelievable!!! They sell cars and they could not get that right. Leann then went to get a manager to assist and when he came out , he greeted another customer by my name (another episode of confusion) This person, while he tried to help in his own way, tried to sell me another car in the wrong color and then offered to sell me another car with the wrong specs for a mere 2 k less (though I"m paying over 5 k for "market adjustment"). I did not give them my business. Avoid the confusion, chaos, and save your gas by going somewhere else-my opinion. More

Very people orientated. Your not a number. Patience runs within entire staff. Compassionate good listeners. Your not a number. Patience runs within entire staff. Compassionate good listeners. More

Very rude and unprofessional. Communicated with Jennifer for a week, made an appointment to see a vehicle, arrived at the scheduled time and Jennifer couldn't find the car as it w Communicated with Jennifer for a week, made an appointment to see a vehicle, arrived at the scheduled time and Jennifer couldn't find the car as it was not on the lot. Staff didn't seem to care that I'd driven 41 miles to see the car. Jennifer denied we had an appointment even though I had the text to prove it. GM got involved and was just a rude, tattooed bully who continued to berate me for being rude to his inconsiderate staff and threatened not to see me a car. So I left. They had no regard for their customers or the customers time. Skip this place and their rude, inconsiderate staff. The bully GM should be fired too. What a poor representation for a Toyota dealer. More

I was referred to the dealer by Costco and the sale was handled by a brand new unsupervised salesperson unacquainted with the Costco pricing system. We were not informed that the pricing was not the Costco handled by a brand new unsupervised salesperson unacquainted with the Costco pricing system. We were not informed that the pricing was not the Costco price and a service contract was added to the price. We were able to cancel the service agreement and were promised calls from a sales manager which never happened despite numerous calls and messages. Very disappointing sale and very poor customer support. More

-They didn’t warn me I had a nail in my tire or offer to remove it. I realized a few days after my service they never gave me the inspection report and when I asked for it, it mentioned for the first time remove it. I realized a few days after my service they never gave me the inspection report and when I asked for it, it mentioned for the first time the nail (after I’d driven 10 hours on the highway not knowing this and risking a flat tire). I asked if I should leave it in or have it removed and was not give a reply. I had to get it removed and my tire patched somewhere else. --Today (Nov. 22, 2021) they refused to give me my last free oil change that they the week before said I would get when I spoke to a service advisor when scheduling my appointment. Today they mentioned for the first time that my 24 months of free service only included 2 oil changes and they would not honor what they told me the week before on the phone. They admitted when they called me 6 months ago (May 2021) saying I needed my oil changed (said then I needed it every six months even though my car said it wasn’t due to Oct. 2021) that I didn’t actually need it changed in May so I wasted what ended up being my last free oil change when I didn’t need one yet. --Twice I brought my car in to have the navigation system fixed. The first time they told me they fixed it but obviously hadn’t even test driven it to test it out since it didn’t work on my way home and this time told me they couldn’t fix it. --They previously told me they rotated my tires and then during a later visit when I asked for another tire rotation they said they didn’t rotate my tires since the tires aren’s supposed to be rotated for my car. --When I bought my car they said the navigation system would start working withing 24 hours, when it didn’t I had to keep calling for help, and then they had me drive back to the dealership to get it activated in person only to find out the dealership hadn’t bothered to request the activation code they needed to activate my navigation system and which took 24 hours to get so they I had wasted my time driving there. More