Thousand Oaks Toyota

I had a really positive experience working with Thousand Oaks Toyota. Mitch Bohn, the internet/fleet manager, was great and I bought a new 2011 Prius from him earlier today. Buying cars in the past has al Oaks Toyota. Mitch Bohn, the internet/fleet manager, was great and I bought a new 2011 Prius from him earlier today. Buying cars in the past has always been a hassle (this was the 6th car that I've had to purchase for various reasons over the last 15 years due to accidents and the like) and my purchasing experience today went really smoothly. I got an excellent deal and I wasn't pressured or persuaded into anything against my better judgement. I knew the car I wanted, I had some very competitive quotes already from other dealers (even some in the true car program), but this place was able to beat everyone else on price and selection. Best of all, the buying process was surprisingly pleasant given how frustrating it has sometimes been in the past with other places. I actually had my guard up a bit since I rarely trust car salespeople (and it seems that reviews online of all car places seem to share tons of horror stories), but Mitch turned out to a really great guy, professional and trustworthy. I got the car I wanted and the price I was looking for, quickly and efficiently and would definitely recommend them. More

MOST friendly staff ever! Amazing service and help and a great deal too! Even went to go get us food! Had exactly what we wanted!!!! great deal too! Even went to go get us food! Had exactly what we wanted!!!! More

Worst experience ever!!!! I bought a new tundra in July, less than 6 months later the truck pulls hard right. Had it in service 4 times they can't fix it. So instead of standing behind there product. They t less than 6 months later the truck pulls hard right. Had it in service 4 times they can't fix it. So instead of standing behind there product. They try to sell me a new truck! Service says there's nothing wrong with my truck so why would the dealer try to sell me a new one! Talked to the general manager took me 4 try's to get his business card. He said he didn't like the way I asked and didn't know why I would be upset about spending over $40,000 on a brand new truck and not have them stand behind it! So he blamed it on the bf goodrich tires that Toyota put on the truck at the factory. Talked to bf goodrich and they said there is nothing wrong with my tires and that they get people in all the time from Toyota of thousand oaks with the same story. My advice RUN! RUN! RUN!RUN! There are plenty of Toyota dealers near by so don't waste your time with this DISHONEST group! More

My experience at the dealership was pleasant and efficient. The Mr. Ashtiani was polite and helpful, spending time with my husband providing all pertinent information on the vehicle we were interes efficient. The Mr. Ashtiani was polite and helpful, spending time with my husband providing all pertinent information on the vehicle we were interested in. My husband recommended I should talk to Mr. Ashtinai getting the car. Everything was handled with clarity and entegrity. And I'm pleased with my car! More

I purchased 5 vehicles at Thousand Oaks Toyota. I have sent numerous family and friends there they always will try to have the exact vehicle for us. If not they'll get it. I will continue to use Thousan sent numerous family and friends there they always will try to have the exact vehicle for us. If not they'll get it. I will continue to use Thousand Oaks Toyota for sales and service. More

Called to schedule an oil change and spoke with Scott but was told since I only have 5K miles on my 2010 Prius it's not required. He told me to come back at 10K miles and first oil change is free if bought a was told since I only have 5K miles on my 2010 Prius it's not required. He told me to come back at 10K miles and first oil change is free if bought at their dealership. Months later at 10K miles I called and made an appt w/ Jim. When he wrote up the invoice he told me the first oil change is not free. I told him to speak with Scott and he flatly denied that the first oil change is free. I wouldn't have mind paying for the oil change but the fact the he lied to me made me drive out of that stealership. More

I have written a letter to Yuki Funo CEO of TMA and Jim Press President of YMA and Katsuaki Wantanabe TMC and Pete Gritton VP Human Resources, I have put a article in three newspapers in the area to find o Press President of YMA and Katsuaki Wantanabe TMC and Pete Gritton VP Human Resources, I have put a article in three newspapers in the area to find other people that have had a bad experience with this dealership, in 65 years and many many new and used cars and dealerships I have worked with I have never been treated with such stupidity and ignorance from a service manager, while our car was in there shop someone hit it, it was only one month old and they would not admitt there carelesness and said it was like that before we brought it in (a Total lie) instead of taking care of the wiring short that we brought it in there with through warrinty they denied all of it as the car had been in a wreck they would not call the dealership where we bought it a month before and talk to them about the wiring problem all Larry Osborne wanted to do was scream and threaten and be abusive as he could be, I left messages for the owner Andy Robles and he did not have the coursety to call back, another emplyoee David Burkheimer threatend my 21 year old grandson.I have reviewed all there reviews and they are about as bad and low as any I have seen . This time they have abused the wrong person I will spend the rest of my life having there dealership investigated by every top office holder for Toyota I can get ahold of on a day to day basis till I get there dearlership put out of business. If you have had a simmliar problem or any problem please do the same .This kind of behavior should not be tolerated by anyone. More

I seriously would give this place a negative rating if I could. THE worst service department I have ever been to! First off let's talk about their waiting room that has 60 year old chairs and 50 year old could. THE worst service department I have ever been to! First off let's talk about their waiting room that has 60 year old chairs and 50 year old coffee that is for their "valued" customer. There was nothing comfortable about this place. I felt like bugs were going to crawl out of the sofas. As far as the staff they are the rudest and sleaziest people on earth, especially the two men who I dealt with (one of them was the actual manager). They have no consideration for their costumers and don't care about your satisfaction with their service. They showed no sign of compassion or interest in helping solve the problem I had. They even treated my grandmother, who tried to argue on my behalf, like trash. I wouldn't consider that at all respectable or professional. Basically I took my car in to have the oil light reset because who ever did my oil change before didn't reset it. While it was back in the shop someone at some point did something to my bumper that messed it up. I am assuming during rotating my tires since that was the only thing they did that would have involved the body of my car. Something that was not needed I might add since I had only just purchased the car a few weeks prior from my dealership in the state I am from so my tires were brand new. I noticed that day and took it back and the same gentlemen who helped me earlier took my car back to the body shop and they "fixed" it. I noticed a little chipped paint when it was returned, but I wanted to cut my losses and leave this horrible place. Well about 2 weeks later the problem with the bumper returned so I took it back to them to have it fixed as well as an electrical problem that should be covered by warranty. Now they are claiming they did not do the damage and that I was in some sort of accident,which i was not and there is no dent or scratch to show that I was hit. The only evidence of damage is the chipped paint that they caused when they fixed the bumper the first time. And they won't fix the electrical problem because they believe it might be a result of the "accident" they think I was in. These people are crooks and I wouldn't even send my worst enemy to deal with them. Avoid it at all costs. Toyota seriously needs to look into this place that is representing and selling their brand. If I had gone there for my first Toyota I would certainly not be driving one today. More

Toyota of Thousand Oaks Service employee Anthony Ruiz doubled my bill for the same work, then held me hostage for over two-hours fraudulently claiming I needed a new $500 radiator (that my radiator cap w doubled my bill for the same work, then held me hostage for over two-hours fraudulently claiming I needed a new $500 radiator (that my radiator cap was not holding pressure and the radiator was over heating). More

The two times we have brought our car into Thousand Oaks Toyota for warranty service, each time I am reminded of the phrase, “ Never argue with idiots, they drag you down to their level and beat you with e Toyota for warranty service, each time I am reminded of the phrase, “ Never argue with idiots, they drag you down to their level and beat you with experience” Our 2009 Toyota Corolla has had problems since we bought it. When starting the engine on cold mornings there would be a metal to metal grinding noise. Each time we would leave the car overnight (so that they could hear the sound). Each time they heard nothing. Finally we stood there as it was started and low and behold a miracle happened…THEY HEARD THE SOUND. We then had to hand THEM the SERVICE BULLETIN on how to fix the problem. Today we noticed we have to add oil between oil changes, back we go, service consultant (YOBI) told us that, “it is normal to use a qt of oil every two thousand miles” That would mean that every ten thousand miles I would be adding 5 quarts of oil in a new car!!! My response was “Bulls#@$ and asked to arrange to have a factory rep contact us. They do not do that, you have to do it yourself. After checking with Oxnard Toyota, they immediately knew what the problem was. Why you ask, did Oxnard Toyota know the problem when Thousand Oaks Toyota was clueless? Because Oxnard Toyota knew THERE WAS A SERVICE BULLETIN covering the problem. So YOBI and DAVID on behalf of all your customers please learn your product and start treating your customers as they should be treated, as the source of your income!!! Would I recommend Thousand Oaks Toyota to family and friends? xxxx no!!! More