Thousand Oaks Toyota

Nirmal Sikdar and Jacob and this dealership were very friendly and helpful for the purchase of our new SUV. We were very pleased to work with Nirmal on the purchase of our 2013 Toyota RAV4 XLE. We woul friendly and helpful for the purchase of our new SUV. We were very pleased to work with Nirmal on the purchase of our 2013 Toyota RAV4 XLE. We would definitely recommend Thousand Oaks Toyota in Thousand Oaks, CA to our family and friends. Thank you! More

Had my car towed in to Thousand Oaks Toyota after hours 3-22, 2013 and was told to leave my key in the drop box. I filled out the envelop and placed the key in the envelop. I had one of their sales peopl 3-22, 2013 and was told to leave my key in the drop box. I filled out the envelop and placed the key in the envelop. I had one of their sales people give me an envelope and he told me where to deposit it which I did. I have had this same key on my key chain since I purchased it in 2002. Never LOST OR EVER MISPLACED it. I called them the next day and they could not find the key. I told them to look in the envelop. They said they searched everywhere and could not find it and the envelope. I confirmed to look in the drop box. He said it was not there (that was about 12 noon on Saturday.) They asked if I had another key and I found the valet key. I had no other key. My son drove it to the dealer. Monday...no calls or status. Tuesday I called and they said they had not found the key but the car was fixed. I mentioned I want my key. I said that maybe one of their employees put it in their pocket or left it somewhere by mistake. No, they said they checked with everyone. I asked if they would make a key from the valet key, but they said that key could not be duplicated. I called Larry Osborne, Service Manager, an abrasive, unprofessional and defensive man, and he said that he was the only one to open the box for overnight envelopes. He said my key was not in the envelope. I said I had sealed it in the envelope...why would I lie about that. I asked if they had any cameras to prove I had put it in the envelope, he said no. What was odd was Larry said he picked up the envelopes when he got there, but the service rep. handling my service issues had still not seen the envelope at 12 noon or knew where it was. I was told if I wanted keys, I would have to pay for a new computer key system which costs over $1,000 plus installation. I was told Toyota may pay for part of the costs. This is just one incident out of a few I have had with the dealership. The last was they did not want to honor the recall for my 2007 Corolla because it was from Canada. Fortunately, after much ado and no returned calls from Larry, Toyota Corporate in Torrance resolved the issue. In this case, Thousand Oaks Toyota did not want to do the recall, because they did not know how they would get paid. They could have risked the lives of my family because of their poor "management decisions". Thousand Oaks Toyota's management style is to blame the customer and don't do anything for them that they can get away with. I have found the service rep. to be very knowledgeable and nice, but the management are rude, don't always return calls and represent Toyota's Brand name horribly. All I wanted was my key back as it was given to them. I feel they lost it and don't want to have to pay to install a new system. They are a hopeless dealership and are a disgrace to our community. Thank you. More

Ric was one of the best car saleman that I have ever dealt with. He was fast and efficient. I would defineately use him again on a future Toyota purchase. He was quick with a follow-up after I purchased dealt with. He was fast and efficient. I would defineately use him again on a future Toyota purchase. He was quick with a follow-up after I purchased the Prius as well. A+ all the way. More

Ric went out of his way to help locate the car I wanted. He was also helpful in the buying process, especially with comparisons between cars. I felt very comfortable with him (compared to some of the other He was also helpful in the buying process, especially with comparisons between cars. I felt very comfortable with him (compared to some of the other salesmen at other dealerships-they felt slimy). More

We had a positive experience with Thousand Oaks Toyota. We wanted to buy a difficult to find car with specific features we wanted to have on our Highlander Limited. Nirmal and Fred were able to find the ca We wanted to buy a difficult to find car with specific features we wanted to have on our Highlander Limited. Nirmal and Fred were able to find the car we wanted and were friendly, helpful and honest throughout the search and purchase of our new car. More

I had such a great experience at this dealership. Aza Perry was the sweetest sales person I have ever encountered with. He was so helpful and such a wonderful person. Ricky Miranda was very helpful as we Perry was the sweetest sales person I have ever encountered with. He was so helpful and such a wonderful person. Ricky Miranda was very helpful as well and knowledgeable. I already had a lot of nice things to say about the people I associated with at the dealership. I would recommend to all my friends and family. More

Very friendly, no pressure sales. Nirmal explained everything that needed explanation and was very helpful. He was willing to give us a good deal on the upgrade items. everything that needed explanation and was very helpful. He was willing to give us a good deal on the upgrade items. More

Paul contacted me within 30 minutes of my Costco request. It was Valentines day and he was about to leave but took the extra 15 minutes to get me a quote. The quote was great and he even held the car for It was Valentines day and he was about to leave but took the extra 15 minutes to get me a quote. The quote was great and he even held the car for 4 days until we could pick it up. A great experience from beginning to end! If you are in the market for a toyota or scion I would highly recommend calling Paul. More

I would recommend this dealership but you need to modernize you facility.You also need work on speeding up the overall transaction but the sales team and finance team were very professional and frien modernize you facility.You also need work on speeding up the overall transaction but the sales team and finance team were very professional and friendly. More

Having own Toyotas for many decades I have finally found a dealership that I feel 100% confident leaving my car with to be serviced. Every experience I have had with them has been really wonderful I think t a dealership that I feel 100% confident leaving my car with to be serviced. Every experience I have had with them has been really wonderful I think their prices are really fair and they don't trying selling me crap I don't need. Of course having a Toyota means you barely ever go to the service department anyway! P.S My prius has 185,000 miles on it...Yay! More