Thoroughbred Ford - Service Center

Service No appointment. I stopped by for "The Works". I was greeted promptly and told it would take about 2 hours. I walked over to Hooters for lunch and rece No appointment. I stopped by for "The Works". I was greeted promptly and told it would take about 2 hours. I walked over to Hooters for lunch and received a call in 1 hour about my car being ready. Just another fat and happy customer. Terry More

Excellent service. Jon was courteous and kept me informed via text on the progress of my car repair as well as estimated completion time. Thanks very much. Jon was courteous and kept me informed via text on the progress of my car repair as well as estimated completion time. Thanks very much. More

Service Service representative Jalie was very nice. We just want to make sure when we bring our trucks up there the work we are paying for is being performed Service representative Jalie was very nice. We just want to make sure when we bring our trucks up there the work we are paying for is being performed. When we picked up the truck a gentleman not Jalie, asked if I wanted the truck washed and I said sure, the truck was brought around within a few minutes and they called my name but never washed the truck for me. I did not want to take up anymore time so I left. I would hope after oil changes the underneath would be wiped clean of any old dripping oil and I think it would be customary to wash each vehicle, thank you More

Oil Change and tire rotation Scott Spencer has always been very helpful. He is professional and a pleasure to work with. I had to look at the pictures, but recognized him ins Scott Spencer has always been very helpful. He is professional and a pleasure to work with. I had to look at the pictures, but recognized him instantly. That is no fault of his; was glad there were pictures. I was getting the first oil change and tires rotated. More

Service I like going there everything is great,but the time my car was serviced it took 3 HOURS which is ridiculous this is my complaint! I like going there everything is great,but the time my car was serviced it took 3 HOURS which is ridiculous this is my complaint! More

Easy and fast service Made an appointment for battery replacement. They honored the appointment time and got the work done quickly. They texted me updates as the work was b Made an appointment for battery replacement. They honored the appointment time and got the work done quickly. They texted me updates as the work was being done. More

Good communication! I am very happy with the service I receive at this dealership. My service advisor, Jalie, kept me up to date on the progress of repairs in a timely m I am very happy with the service I receive at this dealership. My service advisor, Jalie, kept me up to date on the progress of repairs in a timely manner. I appreciated knowing that I could contact her if I had a question and that she would respond quickly. If she didn't know the answer to my question, she would work to find an answer for me. More

Lack of fixing a ongoing concern with little concern to cust I have left numerous email responses about my dissatisfaction in the service department (emails that you send me, not any that I have searched out!) a I have left numerous email responses about my dissatisfaction in the service department (emails that you send me, not any that I have searched out!) and yet has anyone at the dealership reached out to me to discuss. Don’t aske for feedback if you don’t care to discuss or change. Other dealerships at least make an attempt and will listen to customers that have a negative experience and at least get an apology. I will not buy any vehicles or have any of my vehicles serviced at this location again. More

service Timothy Berryman was very helpful the other writer drop the ball Scott was helpful also plan on going to service department some time next week Timothy Berryman was very helpful the other writer drop the ball Scott was helpful also plan on going to service department some time next week More

Happy customer This was my first experience as I purchased my vehicle in March, they got me in and out for my first free oil change, great customer service! This was my first experience as I purchased my vehicle in March, they got me in and out for my first free oil change, great customer service! More