Thoroughbred Ford - Service Center

Excellent Service Without fail, every time I take my car in for maintenance, I am completely satisfied. The work is always done as stated, for a fair price and the car Without fail, every time I take my car in for maintenance, I am completely satisfied. The work is always done as stated, for a fair price and the car is always ready when promised. And - so far anyway - no ugly surprises! And all of it is done courteously! I love Thoroughbred and would recommend it to anyone! More

Great dealer for service and sales. When I arrived at the dealership I was met promptly. The service was completed in a timely fashion. I think all involved in my visit should be comme When I arrived at the dealership I was met promptly. The service was completed in a timely fashion. I think all involved in my visit should be commended and even possibly a raise in pay. Very well done. More

Service No appointment. I stopped by for "The Works". I was greeted promptly and told it would take about 2 hours. I walked over to Hooters for lunch and rece No appointment. I stopped by for "The Works". I was greeted promptly and told it would take about 2 hours. I walked over to Hooters for lunch and received a call in 1 hour about my car being ready. Just another fat and happy customer. Terry More

Excellent service. Jon was courteous and kept me informed via text on the progress of my car repair as well as estimated completion time. Thanks very much. Jon was courteous and kept me informed via text on the progress of my car repair as well as estimated completion time. Thanks very much. More

Service Service representative Jalie was very nice. We just want to make sure when we bring our trucks up there the work we are paying for is being performed Service representative Jalie was very nice. We just want to make sure when we bring our trucks up there the work we are paying for is being performed. When we picked up the truck a gentleman not Jalie, asked if I wanted the truck washed and I said sure, the truck was brought around within a few minutes and they called my name but never washed the truck for me. I did not want to take up anymore time so I left. I would hope after oil changes the underneath would be wiped clean of any old dripping oil and I think it would be customary to wash each vehicle, thank you More

Oil Change and tire rotation Scott Spencer has always been very helpful. He is professional and a pleasure to work with. I had to look at the pictures, but recognized him ins Scott Spencer has always been very helpful. He is professional and a pleasure to work with. I had to look at the pictures, but recognized him instantly. That is no fault of his; was glad there were pictures. I was getting the first oil change and tires rotated. More

Service I like going there everything is great,but the time my car was serviced it took 3 HOURS which is ridiculous this is my complaint! I like going there everything is great,but the time my car was serviced it took 3 HOURS which is ridiculous this is my complaint! More

Easy and fast service Made an appointment for battery replacement. They honored the appointment time and got the work done quickly. They texted me updates as the work was b Made an appointment for battery replacement. They honored the appointment time and got the work done quickly. They texted me updates as the work was being done. More

Good communication! I am very happy with the service I receive at this dealership. My service advisor, Jalie, kept me up to date on the progress of repairs in a timely m I am very happy with the service I receive at this dealership. My service advisor, Jalie, kept me up to date on the progress of repairs in a timely manner. I appreciated knowing that I could contact her if I had a question and that she would respond quickly. If she didn't know the answer to my question, she would work to find an answer for me. More

Lack of fixing a ongoing concern with little concern to cust I have left numerous email responses about my dissatisfaction in the service department (emails that you send me, not any that I have searched out!) a I have left numerous email responses about my dissatisfaction in the service department (emails that you send me, not any that I have searched out!) and yet has anyone at the dealership reached out to me to discuss. Don’t aske for feedback if you don’t care to discuss or change. Other dealerships at least make an attempt and will listen to customers that have a negative experience and at least get an apology. I will not buy any vehicles or have any of my vehicles serviced at this location again. More