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Thoroughbred Ford - Service Center

Kansas City, MO

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133 Reviews

133 Reviews of Thoroughbred Ford - Service Center

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October 10, 2019

Great service I needed new windshield wipers they weren't working properly when I purchased the care and they were replaced free of charge. No questions asked. More

by Janet Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Polsky
October 07, 2019

Very pleased with the service I received When there were lights that came on my dash I was very afraid to take it to thoroughbred because of the reviews that I-had read. I called Kevin Adams More

by Cindy M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EricV
October 05, 2019

Although pleased with the immediate days service. It baffles me why I'm never advised of additional service that maybe required shortly while leaving the dealership instead of by email weeks after my se More

by Patriciama54
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2019

I sent the Lincoln MKT for service. Oil change and rotation of tires. Very good taking car of my car. They did multi point inspection. Thanks More

by Sam
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2019

The service department is upfront about all costs that could be involved in services provided. Thoroughbred Ford will alway be my first choice for vehicle needs. More

by lshill63
Recommend Dealer
Yes
Employees Worked With
Harold Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LeRoy Davis - Five Stars, Nick Sherman
October 01, 2019

Great service communication all the way thru the service.. also let you know when your vehicle get done .. thanks Tim for a good experience, also my family go to the service department..? More

by Bug 🐛
Recommend Dealer
Yes
Employees Worked With
Timothy Berryman
October 01, 2019

Service went seamlessly. While I was disappointed in the short life of the OEM Hankook tires, the dealership made every reasonable effort to ameliorate the problem. More

by Murf
Recommend Dealer
Yes
Employees Worked With
George O'Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2019

I recommend Thoroughbred Ford service to anyone. I was treated with care & my concerns were handled with care and importance. Tim understood & didn't try pressure me into any decisions. More

by Nicole P
Recommend Dealer
Yes
Employees Worked With
Timothy Berryman
September 26, 2019

85000 mile tune up We called to schedule our tune up was able to take it over the same day and they finished everything up and we were able to pick it up later in the da More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sherman
September 25, 2019

Oil change Your serve department is the best. Since Ford used to have a slogan Ford has a better idea why haven’t Ford step forward with this. With a lot of peop More

by Beauregard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erston Kearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember service guys name.
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