Thoroughbred Ford - Service Center

Great service and friendly people. Harold Dorsey alway goes above and beyond to ensure that my vehicles are always taken care of when I take them to Thoroughbred Ford. goes above and beyond to ensure that my vehicles are always taken care of when I take them to Thoroughbred Ford. More

Oil Change I dropped my truck off for an oil change. I had expected a long wait since it was a Saturday, they were done with it within the 3-4 hours they had tol I dropped my truck off for an oil change. I had expected a long wait since it was a Saturday, they were done with it within the 3-4 hours they had told me which worked out perfectly as I ran errands with the gf until they were finished. I thought break inspections were part of the oil change package I chose but apparently it wasn't so they did everything but check my breaks. I'm a little annoyed at that since they are doing these for free and even have it posted up in their shop and on their website. More

Great service department . Everyone there is helpful and nice. The review form that they give you after the service is easy to read and understand. I recommend this dealership . Everyone there is helpful and nice. The review form that they give you after the service is easy to read and understand. I recommend this dealership for anyone who needs service for their vehicle. I won't take my 2016 Focus anywhere else! More

transmission service All repairs were done to my satisfaction on time when promised. Scott gave excellent customer service very professional and friendly. Scott will be my All repairs were done to my satisfaction on time when promised. Scott gave excellent customer service very professional and friendly. Scott will be my go to service advisor on my future visit. More

great Pleasant, understanding, eager to help, got the job done in a timely manner, answered all my questions, they never act like I have taken them away fro Pleasant, understanding, eager to help, got the job done in a timely manner, answered all my questions, they never act like I have taken them away from something else. More

Lousy Customer Service AND No Apology I spent three days at the dealership for what should have taken one day. Twice they forgot what we had agreed they would do. they double charged me. T I spent three days at the dealership for what should have taken one day. Twice they forgot what we had agreed they would do. they double charged me. They never looked at the inventory system, assuming they have one, to make sure parts and tires were in stock. And they didn't apologize. I have replied three times to their own surveys and no response from them. More

5 Stars!!! Friendly and fast! Adam was efficient and professional! will be a regular customer! Car was ready at time promised and even washed! Five stars, and on Friendly and fast! Adam was efficient and professional! will be a regular customer! Car was ready at time promised and even washed! Five stars, and one happy customer! More

Check engine light Dropped the car off at 7pm and it was serviced and back quicker than expected the next day. They communicated with me every couple hours and kept me i Dropped the car off at 7pm and it was serviced and back quicker than expected the next day. They communicated with me every couple hours and kept me informed. Thank you More

Regular Service Fast and dependable service, Actually brought car into service area early and accommodated an additional request for a vehicle inspection. Staff is pr Fast and dependable service, Actually brought car into service area early and accommodated an additional request for a vehicle inspection. Staff is professional and pleasant to deal with. New vehicle purchases will be made through this dealership based on customer service levels. More

Great service did what they say did not try to push any thing else just the problem that was wrong with the truck thank 3 thing else just the problem that was wrong with the truck thank 3 More