Thoroughbred Ford - Service Center

I purchased a 2013 f150 with 50287 miles on it from this dealership. I paid in FULL just under $27,000. I have not driven my truck more than 2,000 miles. I was driving down the interstate going 75MPH when m dealership. I paid in FULL just under $27,000. I have not driven my truck more than 2,000 miles. I was driving down the interstate going 75MPH when my truck downshifted into first causing me to go from 75 to 20 MPH in a neck breaking time. My truck literally almost MURDERED me. This is a huge recall with over 1.5 MILLION TRUCKS from 2011-2013. Mine was supposedly fixed in January of 2021. FORD refuses to help. I am paying over a THOUSAND bucks a month for a rental when I just spent all this money on a truck. I will never purchase another Ford if my life depended on it. The folks at this dealership do not care. I would not give Thoroughbred Ford another penny if my life depended on it. My very first, and VERY LAST ford. More

We’ve been customers for close to 15 years for sales and service. Wouldn’t go anywhere else. We can count on being taken care of at Thoroughbred. service. Wouldn’t go anywhere else. We can count on being taken care of at Thoroughbred. More

Wes K is hands down the best person I’ve ever had dealings with - at ANY dealership or service shop. He is very personable and respectful. I truly feel he went way above and beyond for my sake. I ca dealings with - at ANY dealership or service shop. He is very personable and respectful. I truly feel he went way above and beyond for my sake. I came in for tire repair and we discovered the wheel was cracked. He took care of every aspect of dealing with the tire& wheel warranty-thingy I had bought and when the replacement wheel arrived he called me to discuss getting a second replacement since he was dissatisfied with the new wheel -he sent me photos of pre-existing damage. He set me up with the replacement wheel for a week until the second replacement arrived and then set me up with that one. On my initial visit to the dealership I had a rock fly at me and chip the windshield - what luck! I inquired about having it fixed as well and Wes was able to get me an appointment with their in-house window guy the same day I was already coming in to get the wheel replaced. Wes really went out of his way to make me feel like I was truly an important customer and not just the next number in line. Truly a great experience!!!! More

Tim has been working with me on an issue with my 2019 F150, we have had the truck in a few times now and the issue is still pending. I can't express how great Tim has been, very patient and goes above F150, we have had the truck in a few times now and the issue is still pending. I can't express how great Tim has been, very patient and goes above and beyond. More

I want to again rave about this dealership and my continued 5 star experiences. I’ve bought three Escapes from this dealership but just recently purchased a 2020 Ford Escape, in November. My car sa continued 5 star experiences. I’ve bought three Escapes from this dealership but just recently purchased a 2020 Ford Escape, in November. My car salesman was Chad who went above and beyond that day making sure I got a car I loved and has continued to be available for questions on my car. I recently had a small issue and he made sure to put me in contact with Scott in charge of service who continually goes above and beyond helping me over the years with my service needs. Recently Wes was my service associate who helped me in ordering a accessory and then went above and beyond assistance in installing it for-me as I have a disabling condition and he would not accept a tip so I am leaving this as public record of his care and compassion and true professionalism. I thank all those mentioned here and include them in noting their professionalism. It’s not just a job for them and Thoroughbred Ford on the Boardwalk, and they continue to have my respect. More

Thoroughbred Ford is always courteous, timely, thorough, and doesn't try to sell me something I don't need. They are very good to explain things as well. and doesn't try to sell me something I don't need. They are very good to explain things as well. More

Love the service my vehicles get at Thoroughbred Ford! Spencer's team does an excellent job! Their great service fast turnarounds and unbeatable pricing offer a great customer experience! 5 stars! Spencer's team does an excellent job! Their great service fast turnarounds and unbeatable pricing offer a great customer experience! 5 stars! More

Kevin Adams went the extra mile to help, he follows up and has great customer service skills. Great job and I am grateful. for Kevin. and has great customer service skills. Great job and I am grateful. for Kevin. More

Tim and JD were persistent in convincing me to bring the car in for the needed service and took every precaution to make sure I stayed safe during this COVID crisis. car in for the needed service and took every precaution to make sure I stayed safe during this COVID crisis. More