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133 Reviews of Thoroughbred Ford - Service Center
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December 28, 2012
made an online appointment, left my truck there the night before. They didn't do the work on my truck and didn't call me to tell me they were behind. I called during my lunch break and was put on hold five before. They didn't do the work on my truck and didn't call me to tell me they were behind. I called during my lunch break and was put on hold five times before "Larry" was available to provide me an update. Even when I asked if there was someone else who could provide me an update, they said I could either wait on hold or call back. Take your car for service somewhere else. I would never buy a car here after the way I was treated. More
by Damn54321
November 30, 2012
This dealership service Department does not back the products or service they provide. They installed very expensive highend Goodyear tires on our Ford Lightning Truck in 8/2010 (14000 miles ago). The products or service they provide. They installed very expensive highend Goodyear tires on our Ford Lightning Truck in 8/2010 (14000 miles ago). They charged full price for a tire made in 2004, 2006 and 2 from 2008. In November 2012 the 2004 tire went flat and was unfixable due to it splitting inside (old tire). Thoroughbred ford just sent us off to Goodyear to get a small credit from Goodyear, but no conessions what so ever from Thoroughbred for putting such old tires on our truck without telling us. We had to deal with Goodyear even though we bought tires from Thoroughbred. They wouldnt even put tire on without charging us. It was too bad sucker. This is second bad experience. Will not ever go here again nor will anyone we know. Who wants to buy a car at a dealership that has a service department like this. That do not care about customer satisfaction. Other reputable dealerships and tire dealers do not put tires on vehicles if the tire is over 2 years old. The KC Stareven had an article about this in todays paper in Automotive. Oh and by the way it took 3 weeks to even get the one new tire with the credit (1/3 off new price). More
by PeevedinKC
Employees Worked With
Kevin Adams
August 13, 2012
I have had 2 experiences with Thoroughbred Ford - neither of them positive. Deceptive service department, and poor quality of work performed. A few years ago, purchased a gift certificate (issued from Th of them positive. Deceptive service department, and poor quality of work performed. A few years ago, purchased a gift certificate (issued from Thoroughbred Ford) at an auction for a car detail. It was pathetic - nowhere NEAR worth the "value" of $100+....I think my 10 yr old could have cleaned the car better. I called the Service Dept. last week asking if I needed to make an appointment for a safety recall on one of our cars. Was told no appointment needed. Asked how long this particular recall service would take - the man knew exactly which one I was referring to. Went in today to the Service Dept., gave Rick my letter from Ford about the recall. He took all of my information, said it wouldn't be more than an hour. After about 30 minutes, he came in and said the crankcase vent tube was rotting and needed to be replaced at a cost of $107. I called our trusted mechanic who has worked our our cars for over 25 years, and he said yes it was possible that it needed to be replaced (80k miles) and $107 sounded reasonable. So I told Rick to go ahead. When the repair was finished and he called me back out to his desk for payment, he commented that the technician said ours was the cleanest (good condition engine) that he had seen in a long time. Yes, we take good care of our cars. I pay the $106.98....THEN Rick proceeds to tell me that the recall parts aren't in, and I'd be getting a letter at a later date when they do have the part. WHAT THE xxxx???? A) they could have told me they didn't have the part last week when I called; and B) RICK SHOULD HAVE TOLD ME THAT WHEN I FIRST ARRIVED!!! So the whole goal was to upsell/find something wrong with the car. Incredibly dishonest, deceptive and unethical. This is EXACTLY why I never take our cars to a dealership for service. And when I do receive the letter saying the recall parts are in, I won't be getting the work done at Thoroughbred. I'll be going to Gary Crossley in Liberty. It'll be worth the drive. More
by sechambers
Employees Worked With
Rick- service advisor
