Thoroughbred Ford - Service Center

Thoroughbred Ford Prompt, courteous, and timely service. Clean and comfortable waiting area. Advised of progress during service; all service provided reviewed at comp Prompt, courteous, and timely service. Clean and comfortable waiting area. Advised of progress during service; all service provided reviewed at completion. Will return for future service. More

Service Completed on time and service work done well. Price is very reasonable and they know Ford products well. I will continue to have our Explorer serviced Completed on time and service work done well. Price is very reasonable and they know Ford products well. I will continue to have our Explorer serviced here. More

Oil change & tire rotation I would like to thank the staff for the awesome service. I appreciate my service being taken care of by my rewards bonus. My car was service in a grea I would like to thank the staff for the awesome service. I appreciate my service being taken care of by my rewards bonus. My car was service in a great timely matter. I had a good report on my car as well. I was helped by Mike Taylor in the service department, who did an excellent job. More

Feel like an unwelcome pest in Service I bought two vehicles from Thoroughbred. No problems there, sales team do not "push" and get sales as a result. But I will not return. The service I bought two vehicles from Thoroughbred. No problems there, sales team do not "push" and get sales as a result. But I will not return. The service department front desk is terrible. I know it can be done better, my wife has a Honda. Take the Honda for service and the adviser makes eye contact quickly, lets me know I am welcome, and books me in as soon as possible. At Thoroughbred when I bring my truck in for service I feel like a peasant waiting for royalty to deign to notice me. Ten or more 'advisers' behind a desk, talking to each other, on the phone or looking at computers or phones - and not one looks up to make eye contact, to acknowledge my presence. IF I stand there patiently long enough eventually one will mutter "be with you soon" and then pick up the phone. This is true whether I have an appointment or not. And by the way, the waiting room is ugly and cramped. Check out the Toyota and Honda waiting rooms, then look at Ford. Like comparing airline business class to coach. To be fair, they have done good work for me when I have persevered and waited. The technicians and their work are decent and do a good job. I will not be back: I don't know why anyone goes there except out of habit or some sense that they have no choice. More

Bait and Switch I waited over a year for an airbag to become available as part of a recall. I finally get a letter saying the replacement part is in. I called Thoro I waited over a year for an airbag to become available as part of a recall. I finally get a letter saying the replacement part is in. I called Thoroughbred Ford (Alex or Troy, I don't remember) and scheduled an appointment and tell them what I need. The employee says no problem, we got the parts in and even joked that it had been a long time coming. I took my car in for repair. The employee (AJ) checks in my car and looks in the computer and says yep, you are all set for repair. The next day the employee (Nick Sherman) texts me to tell me they are out of the parts to fix the recall. Unbelievable. They said it was first come first serve. At no time did they tell me I had to drop everything and rush to the dealership to have the part that I have waited on for over a year put on. When I made the appointment and when I dropped off the car, something should have been said. When I made the appointment it should have reserved the part for me. Why would you make an appointment and take your car in if they don't have the part? It makes no sense. Then he tried to tell me my oil was so low it wasn't appearing on the dipstick. He then said the oil was black. How could he tell it was black if it wasn't showing on the dipstick? All lies! I had only driven 2000 miles since my last oil change. As soon as I left the dealership I checked it myself. It showed on the dipstick, wasn't low at all and wasn't black. I think they make appointments for the recalls knowing they don't have the parts and then try to talk you into other service. Bait and switch! I also talked to another employee, George O'Sullivan, who must be the "put out the fire guy", because I was told he didn't have a title. He admitted they hadn't handled things correctly. I was then offered an oil change, which I didn't need! At this point I'm so mad, I wouldn't let these people touch my car. I wouldn't let them work on a Pinto! There are other dealerships in the area that will be glad to have our business and treat us fairly. They really need to take another look at their policies and how they treat their customers. They need to train their employees what customer service is. I recommend you go to any of the surrounding dealerships and avoid Thoroughbred Ford. More

Horrible service one again Bought a lemon from them 6 years ago and had issue after issue with their service team. Ended up buying a different vehicle from a different dealer a Bought a lemon from them 6 years ago and had issue after issue with their service team. Ended up buying a different vehicle from a different dealer and decided I would never use Thoroughbred again. Took my vehicle in there for some warranty work since it was close to my house and issues again. I have learned my lesson for the last time with Thorougbred. Horrible customer service. More

Inccorect Diagnostics, Incorrect spare key There is nothing about my experience with Thoroughbred Service that I would consider a good experience or that would lead me to recommend Thoroughbred There is nothing about my experience with Thoroughbred Service that I would consider a good experience or that would lead me to recommend Thoroughbred as a dealer to anyone I know. I came in for diagnostics on my vehicle after having intermittent issues with my power steering failing. I had been watching my fluid level for a couple weeks, and was unable to easily determine an issue on my own. I brought my vehicle in for service and after 1.5 hours, was told that my entire rack and pinion system needed replacement and was seeping fluids. I knew immediately that this did not sound accurate since I knew I had no change in my power steering fluid levels. Because of this, I went for a 2nd and 3rd opinion from 2 other Ford-certified mechanics. I asked both to especially look at the rack and pinion, and both informed me that the initial assessment I received for my vehicle was incorrect, and that the issue was actually my power steering pump beginning to fail. Upon more questioning from both mechanics, I learned that there was no evidence of leakage, and there was no damage needing repair on the rack and pinion. Upon learning that the assessment I received from Thoroughbred was incorrect, I called the customer service at the dealer - as I was not satisfied with the service I received after learning I was not told the truth - in an attempt to recoup the $125 "diagnostic" fee I was charged. I was treated with extreme disrespect from Kevin Adams (the Service Manager), saying things like "there was no way that his mechanic could be wrong," that "I had no business requesting a refund, and that "unless I had proof, he wasn't going to do anything." I do in fact have a receipt, and asked what I needed to do to get this made right. Kevin told me to call back the next day. It has been 2 weeks since this occurred, and Kevin has yet to return my call. Because of the way I was treated, I requested to speak to someone else. I was sent to a very kind lady who worked under George O'Sullivan. I told her my concerns, and she told me that George would call me back. It has been 9 days and George has not called me back. On top of all of this, upon purchase of my vehicle in January 2017, I was given an incorrect spare key, and only learned of this at a time where I needed my spare key to get into my vehicle. I've reached out multiple times around this as well and have yet to be given a replacement key. I would just like these issues to be made right. This has been an extremely negative customer experience to the point where I will never recommend Thoroughbred Ford to anyone for service or the purchase of a new vehicle. The receipt I did receive from Thoroughbred states to call customer service if you aren't completely satisfied - do so at your own risk, and don't expect your issue to be resolved. More

Great service Thorough bred Ford is the best service I’ve had in a very long time I would definitely recommend this to anybody I know and I already had recommended Thorough bred Ford is the best service I’ve had in a very long time I would definitely recommend this to anybody I know and I already had recommended a few times. More

Worst ever Stopped by to met with the Service Manager after call Ford Customer Service and filing a complaint. The Service Manager, Kevin Adams, is less then hel Stopped by to met with the Service Manager after call Ford Customer Service and filing a complaint. The Service Manager, Kevin Adams, is less then helpful. I started the conversation with the fact we have complained about the transmission in our 2012 Fusion jumping and slipping every time we took the car to Thoroughbred Ford. When I said this to Kevin his statement back was, “Let’s be truthful”. When I told him not to call me a liar, he argued that he did not call me a liar. He wanted to argue semantics. He called me a liar and wanted to argue out in the Service area instead of taking me and my wife back to his office. When In became upset he astated, “you want us to fix your issue acting like you are”. He began the conversation the wrong way by calling me a liar. Very unprofessional!!!! As my wife walked away he stated something that my wife did not hear, but when she asked him to repeat himself he would not. My wife had talked with Jon prior to us talking with Kevin and he was a disrespectful individual. No one would tolerate a person disrespecting their wife. Employees at Thoroughbred Ford need t go to customer service training. Thoroughbred Ford rating would be 0 stars, but I have to do one star. More

Above and Beyond We were on our way to Colorado (driving on I-29 near Camden Pt., MO., late aft.) when we found out that our moon roof window would not shut. We turne We were on our way to Colorado (driving on I-29 near Camden Pt., MO., late aft.) when we found out that our moon roof window would not shut. We turned around and made a stop at Thoroughbred Ford in Platte City. One of the service writers there tried to close it with no luck. He checked to see if they had someone who could look at it but all their bays were full. So he recommended the service center on Barry Rd. because they had longer hours and made a call to let them know we we coming. (Kudos to Platte City as well!) When we arrived at the Barry Rd. Service Center, Andrew was the one to help us. He came out, assessed the problem (found a couple of broken parts in the track that prevented it from closing) and got it closed. Unfortunately it didn't seal. So he got some collision wrap to seal it off and we were back on the road. Andrew was so helpful and didn't hesitate In trying to remedy our problem. This was customer service at its finest! Kudos to Andrew! More