Thoroughbred Ford - Service Center

Needed motor sheild repair When I called for the appointment, I was told what it would cost if I needed the shield replaced. To my pleasant surprise, and the honesty of Thoroug When I called for the appointment, I was told what it would cost if I needed the shield replaced. To my pleasant surprise, and the honesty of Thoroughbred Ford personnel, they only needed to use a couple of bolts to repair the damage I had done when catching the cover on a low curb. That sure beat what the cost would have been had they had to replace the whole thing. More

Customer service When wife went in to pick up her car. Was waiting in line to pick up vehicle and three of the service reps kept passing her to the next. First said he When wife went in to pick up her car. Was waiting in line to pick up vehicle and three of the service reps kept passing her to the next. First said he would be right with her when he got off the phone but when he was off he said the next one can help you (it's time for me to go home) was around 3:15. So the second one said be right with you an went into building an never returned. Third one said be right with you was on phone. The call took a while but finally got to her. More

Service Can not beat the service work,, customer service convenience and price for an oil change. Will continue to use them for all our service work. Can not beat the service work,, customer service convenience and price for an oil change. Will continue to use them for all our service work. More

Thoroughly satisfied! I bought my car here, they have serviced it ever since - always conscientious, fair, timely and oh so very friendly! My car runs like a top and I wou I bought my car here, they have serviced it ever since - always conscientious, fair, timely and oh so very friendly! My car runs like a top and I wouldn't take it anywhere else! More

Very good personnel From George O'Sullivan the general manager, Nick Setter the service writer, Earston Kearns my go to sales guy and Tim the part man, they give me the t From George O'Sullivan the general manager, Nick Setter the service writer, Earston Kearns my go to sales guy and Tim the part man, they give me the time and service I need. Thanks More

Five stars, across the board Always great service and sales, this was no exception. TJ and Nick did fantastic, I was checked in, car repaired and on my way very quickly. Always great service and sales, this was no exception. TJ and Nick did fantastic, I was checked in, car repaired and on my way very quickly. More

Communication/Service Challenge From Manhattan, KS. Vehicle was parked at the KC airport during a two week trip. When we returned, the vehicle wouldn't start because of electrical pr From Manhattan, KS. Vehicle was parked at the KC airport during a two week trip. When we returned, the vehicle wouldn't start because of electrical problem. Towed to Thoroughbred Ford at 1:00 a.m. on March 6, 2019-- Had to find a hotel. Spoke with Nicholas Setter at 7:20 a.m. and was told they would have an answer midmorning. Heard nothing so called at 11:30. Nicholas told me I would hear by 1:30 p.m. - Heard nothing - Called at 2:15. Nicholas gave me a brief update but they weren't able to diagnose the problem. - In the mean time, we were still at the hotel - Asked Nicholas to let me know if it would be an extended stay.. if it was, we would need to arrange for alternative transportation home to Manhattan. Also asked him to simply clear the codes and reboot the system. (This had solved a similar problem a year ago) - Nicholas said he'd get back with me. Heard nothing - Called at 4:15 and left a message. No response so at 4:45 I hired an Uber to take me to the dealership. Upon arrival at the dealership, I found out that Nicholas HAD GONE HOME FOR THE DAY and our vehicle wasn't even in the shop. Was AMAZED to say the least that we had been left hanging all day and apparently were not going to find out anything else, despite repeated requests to Nicholas to keep us posted since we were from out of town and stuck at the hotel. EXTREMELY DISAPPOINTED in the way we were treated and basically forgotten --- NOW THE GOOD NEWS: Upon my arrival at the dealership via Uber, another service representative, (Nick Sherman) was extremely supportive, prompt and helpful. He got our vehicle in the shop, the codes reset and sent us on our way in less than 20 minutes. It was a nice recovery to an otherwise terrible situation. More

Great service in a timely fashion! Always get quality work done in a short time frame. Also I have done business with Jaile a few times now, and it's nice to be greeted with a smile. Sh Always get quality work done in a short time frame. Also I have done business with Jaile a few times now, and it's nice to be greeted with a smile. She also keeps me informed of everything going on with my vehicle. Will always recommend thoroughbred! More

Love this Service Department! I have had two concerns with my 2014 F350 Super Duty that my dealership in IL could not (or would not) spend the time diagnosing. Scott Spencer at Th I have had two concerns with my 2014 F350 Super Duty that my dealership in IL could not (or would not) spend the time diagnosing. Scott Spencer at Thoroughbred Ford took care of me both times AND diagnosed BOTH problems correctly and quickly! No down time - which is important to me as I haul horses on a weekly basis!! Such professionalism is nice to experience at a dealership. AND, I cannot wait to get moved to MO to use Thoroughbred Ford on a more regular basis! More

Excellent dealership! Great people to work with, always satisfied with every visit! Always explain exactly what is needed and the best options. I woujld reccomend to anyo Great people to work with, always satisfied with every visit! Always explain exactly what is needed and the best options. I woujld reccomend to anyone needing their vehicle serviced. More