Thoroughbred Ford

Excellent service & customer service The service advisor, Abbiey Montgomery, was very courteous & helpful. Service managers, Scott & Kevin were also very courteous & helpful. They figured The service advisor, Abbiey Montgomery, was very courteous & helpful. Service managers, Scott & Kevin were also very courteous & helpful. They figured out the problem we were having & fixed it. Thank you to you & your team for taking care of us. More

Excellent The service was very good. I even got a car to drive while mine was in for service. Would recommend Thoroughbred Ford to buy a car or truck and for The service was very good. I even got a car to drive while mine was in for service. Would recommend Thoroughbred Ford to buy a car or truck and for service. More

Unknown Sound Issue While I have been pleased with previous service of my vehicle at this location, my most recent visit did not meet my expectations. I brought my vehicl While I have been pleased with previous service of my vehicle at this location, my most recent visit did not meet my expectations. I brought my vehicle in to have an unknown noise identified and checked out, one that seemed to be related to the wheel bearings. Instead of checking the wheel bearings, I was presented with a laundry list of items to have repaired or replaced, services which amounted to $2283.00. I was further told that the wheel bearings could not even be checked until I accepted service for the issues pointed out by the service techs. The evaluation of these issues was described to me as dire and necessary, and that a delay in addressing these issues would result in catastrophic damage to my vehicle. When I looked at the supposed problems mentioned, and consulted with another mechanic, I was informed that the suggested repair issues seemed to be exaggerated and possibly inflated to increase the amount of my service bill. I was extremely disappointed, to say the very least, because I thought I could trust the service of my vehicle to Ford Services. Instead, I feel like I was ripped off.....charged $74.00 to have my vehicle checked and then told that Ford could not even check the wheel bearings until I authorized the other suggested services. It should be noted that while some of the suggested services might be needed in the near future, none of the suggested problems have adversely affected the performance of my vehicle to date. More

Excellent service I was able to get my vehicle in on a late afternoon for quick service. Quick turnaround. No hassle Friendly staff. Promptly called when my car was rea I was able to get my vehicle in on a late afternoon for quick service. Quick turnaround. No hassle Friendly staff. Promptly called when my car was ready More

I have four vehicles service there and no matter what the issue might be or just a simple oil change I am well taken care of by my service tech Nick Sherman he is awesome that’s why I come there and stay the issue might be or just a simple oil change I am well taken care of by my service tech Nick Sherman he is awesome that’s why I come there and stay there. He always sees that I am taken care of. More

Thoroughbred Ford has serviced my Thunderbird since my husband and I purchased it. They are timely and the service personnel are good to work with and always polite and before I leave ask if there is any husband and I purchased it. They are timely and the service personnel are good to work with and always polite and before I leave ask if there is anything else they can do for me. More

Poor Experience and No Follow-up The repairs were completed, but my satisfaction is LOW. My 2nd set of keys cannot be found, and the body shop never looked at my truck. I've asked f The repairs were completed, but my satisfaction is LOW. My 2nd set of keys cannot be found, and the body shop never looked at my truck. I've asked for help several times, and get no assistance or follow-up. Waiting on the Service Manager t call me back. More

GREAT service department! Excellent dealership. Always friendly and keep a person informed as to the procedure being preformed. Would highly recommend. Work always finished Excellent dealership. Always friendly and keep a person informed as to the procedure being preformed. Would highly recommend. Work always finished on time and also reasonably priced!! More

Service is done properly, when promised as quoted. Nice people. If you have a question or need an explanation ask- you will get straight answers. people. If you have a question or need an explanation ask- you will get straight answers. More

Fantastic Service Service department is simply the best! Even though I sold my Fusion and got a Lexus I wouldn’t dream of taking it anywhere else for service. Trust i Service department is simply the best! Even though I sold my Fusion and got a Lexus I wouldn’t dream of taking it anywhere else for service. Trust is the most important reason. Thank you Kathy! More