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Thoroughbred Ford

Kansas City, MO

3.8
358 Reviews
We are located in Kansas City & Platte City, Missouri . Thoroughbred Ford has won 11 President's awards for outstanding customer service. We are a metro Kansas City Ford dealer providing sales, service, Ford parts and accessories as well as a complete direct repair certified body shop and collision repair center, and a Rental Department. Thoroughbred offers the full line of new Ford cars, trucks, sport utilitys and Crossovers. We are the home of Smart Cars offering nearly new vehicles for thousands of dollars off the price of new cars. As a Certified Pre Owned dealer we offer the finest in low mileage one owner certified reconditioned and ready to go used cars. These certified pre owned vehicles offer a full factory warranty which includes basic warranty coverage for three months or three thousand miles (or the balance of the factory warranty) plus a six year one hundred thousand mile Powertrain warranty. We can also provide Ford Service contract coverage for the vehicle if you choose. Our highly trained service staff is certified by both Ford Certified and ASE national certified.
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8501 N Boardwalk Ave

Kansas City, MO

64154

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Showing 358 reviews

February 09, 2021

Tim has been working with me on an issue with my 2019 F150, we have had the truck in a few times now and the issue is still pending. I can't express how great Tim has been, very patient and goes above More

by Mellisa Keel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Berryman
February 05, 2021

I want to again rave about this dealership and my continued 5 star experiences. I’ve bought three Escapes from this dealership but just recently purchased a 2020 Ford Escape, in November. My car sa More

by Paula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Barker and Wes in Service
January 11, 2021

My wife and I have been buying our vehicles at THOROUGHBRED FORD in Kansas City, Mo. for the past 3 years and the Sales Consultant is Cole Harrison Cole has always meet our needs in a vehicle and More

by Jimmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
January 11, 2021

Been doing business with thoroughbred for years now. Cole was able to get me the vehicle I need and get me a good deal on it too!! More

by Jacob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2020

Rip off dealership. Suspected of damaging vechile while in for service. Wanted $1152 to repair that damage. I got it fixed for $200 at metro speedometer. So Ford was trying to charge a quadruple markup. More

by Unhappy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin andBrian in service
Jan 05, 2021 -

Thoroughbred Ford responded

Mike, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please give us a call at (816) 505-1818 and we will do our best to make this better. We hope to hear from you soon.

Jan 05, 2021 -

Thoroughbred Ford responded

.

Jan 13, 2021 -

Unhappy customer responded

I called and spoke to service for resolution. Was told would speak to management regarding issue. Two weeks no response. Going to corporate and small claims court. I would never do business here unless you are a tool.

December 18, 2020

Thoroughbred Ford is always courteous, timely, thorough, and doesn't try to sell me something I don't need. They are very good to explain things as well. More

by lh19464
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2020

Love the service my vehicles get at Thoroughbred Ford! Spencer's team does an excellent job! Their great service fast turnarounds and unbeatable pricing offer a great customer experience! 5 stars! More

by jonathantbernard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

Thoroughbred Ford and Harold Dorsey made the purchase of a new vehicle enjoyable!! Fast, accurate, nothing hidden and so easy to do business with!! I’m so glad I know Harold - he is a rare gem!! More

by Karenssage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2020

I have never had many problems with the dealership, had a couple of service and George took care of them with no issues. I will continue to purchase from this dealership More

by Bbfab1022
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George O'Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2020

My family has been buying cars from George for over 16 years now. He is truly the best! Sometimes my circumstances have been truly challenging and he has always gone the extra mile to make sure to get a More

by David
Recommend Dealer
Yes
Employees Worked With
George O'Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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