Thoroughbred Ford

Finally, an honest group This is probably the 10th new car I have purchased, and the first time I felt like I wasn't lied to and treated like an idiot, Worked with TJ, Cliff a This is probably the 10th new car I have purchased, and the first time I felt like I wasn't lied to and treated like an idiot, Worked with TJ, Cliff and Dan all honest, helpful and professional. Definitely will get the first shot when it comes time to buy again. More

Excellent experience. This was my first experience buying a car by myself, my husband passed away in Nov., and I had to get a vehicle that was not handicapped accessible. This was my first experience buying a car by myself, my husband passed away in Nov., and I had to get a vehicle that was not handicapped accessible. Mr. Galvan made the experience very smooth and painless. Thank you very much for that. More

Awesome!!!! Mike Stadler was amazing!!! Very, friendly, courteous and got us what we needed!!!! We were left alone for a little while, but he kept checking in wit Mike Stadler was amazing!!! Very, friendly, courteous and got us what we needed!!!! We were left alone for a little while, but he kept checking in with us letting us know why it was taking so long, because we were buying two cars at once, it took a little longer than expected. We love Mike!!!!! More

Poor Customer Service, No Accountability Took my 2008 Mustang there for the Takata air bag recall. After they replaced the air bag, they told me my battery was almost dead. I had them replace Took my 2008 Mustang there for the Takata air bag recall. After they replaced the air bag, they told me my battery was almost dead. I had them replace the battery for $150 and now the CD player keeps searching for CD's then gets an initialization error, every time I open the car door or after I start the car. I took the car back to them to repair the radio they damaged and they told me that the radio needed a new head, and they would call me on Monday when they checked with their management to see if the repair would be covered. It's been two weeks now and nobody called, so they basically broke my radio and won't take responsibility for it. Beware when dealing with Thorouhbred Ford, as they do not care about customer service and accepting responsibility for their actions. More

Best car buying experiance ever Without a doubt this was the best car buying experience I have ever had. Forest was patient, helpful, extremely knowledgeable, and honest. The buying Without a doubt this was the best car buying experience I have ever had. Forest was patient, helpful, extremely knowledgeable, and honest. The buying process was quick and the paperwork was simple and straightforward. I could not have asked for a better experience and will definitely do all of my car buying experience with Thoroughbred Ford and Forest Durnil. I never felt pressured, ignorant for asking questions, or like I was not important because I wasn't buying the most expensive car on the lot. All of those were experiences I had at other dealerships. Thanks for making this experience a pleasurable one that I can tell all of my friends and family about! More

Bought a new explorer My experience was great. Everyone was friendly. I love my 2016 Explorer. It handles wonderful. They worked hard to get us into a vehicle. My son loves My experience was great. Everyone was friendly. I love my 2016 Explorer. It handles wonderful. They worked hard to get us into a vehicle. My son loves his free hat. More

They suck! I scheduled my appointment two weeks ago for a vehicle recall. After having my vehicle for 10 hours already, my husband called and they said it won't I scheduled my appointment two weeks ago for a vehicle recall. After having my vehicle for 10 hours already, my husband called and they said it won't be getting fixed today. No one even bothered to call and tell us, which is pathetic since this was the fourth time he had spoken to the dealership today. The service department was even going to call us and we're just going to shut the doors and leave. It is unacceptable to not fix the vehicle within the 10 hours you have it and then not call to let the owner know! Had to pick up my vehicle that they've had since 8 am & have no choice but to schedule another appointment they likely won't care about. What was the point of making an appointment if my car wasn't going to be fixed today? EVERY SINGLE time I go in for a repair I have to go in 3 times just to get them to look at it. Their service department is horrible!!!!! More

Pleased Customer I went in, spoke to a salesman, and told him what I wanted at what I wanted to pay... and in no time at all, we had the vehicle of our choice, at a go I went in, spoke to a salesman, and told him what I wanted at what I wanted to pay... and in no time at all, we had the vehicle of our choice, at a good deal. It was a GREAT experience with knowledgeable sales personnel; all with great attitudes and loads of patience. None were the typical "in your face offering you what you did not want" sales personnel. And to me, they went out of their way. Thanks Bryan, Joe, and George. More

Excellent and professional I asked for a quote from Thoroughbred over the internet at around 7:30 PM Thursday evening. Had a call from TJ within 15 minutes. She set up appointme I asked for a quote from Thoroughbred over the internet at around 7:30 PM Thursday evening. Had a call from TJ within 15 minutes. She set up appointment with Cliff Jackson at 9 AM Friday morning. Cliff brought out 2 Navy Blue F150 4X4 trucks to test drive. He explained features and benefits in great detail as I drove for 45 minutes in every conceivable venue.Went back to the dealership and he pointed out every possible way of getting the lowest price. Including using Fords Friends and Family plan. Gave me above what my trade in was worth. TJ - a delightful young lady came over and greeted me. At no time did I feel pressured. I highly recommend you give them a try. As an aside I have never had so many compliments on a vehicle by complete strangers Robert Painter. More

Ryan Brehm I have leased vehicles for the last 9 years. Two of which have been a Ford lease. I will have to say I stopped in about a month prior and was treate I have leased vehicles for the last 9 years. Two of which have been a Ford lease. I will have to say I stopped in about a month prior and was treated, in my opinion, well if you aren't buying I don't have time and the salesman never called me back. I decided to give it another shot. I was immediately hooked up with Ryan. Was my fortunate day. Dedicated and jumps through hoops to get things done. I am extremely satisfied and absolutely love my new Explorer Sport. More