Thoroughbred Ford

They suck! I scheduled my appointment two weeks ago for a vehicle recall. After having my vehicle for 10 hours already, my husband called and they said it won't I scheduled my appointment two weeks ago for a vehicle recall. After having my vehicle for 10 hours already, my husband called and they said it won't be getting fixed today. No one even bothered to call and tell us, which is pathetic since this was the fourth time he had spoken to the dealership today. The service department was even going to call us and we're just going to shut the doors and leave. It is unacceptable to not fix the vehicle within the 10 hours you have it and then not call to let the owner know! Had to pick up my vehicle that they've had since 8 am & have no choice but to schedule another appointment they likely won't care about. What was the point of making an appointment if my car wasn't going to be fixed today? EVERY SINGLE time I go in for a repair I have to go in 3 times just to get them to look at it. Their service department is horrible!!!!! More

Pleased Customer I went in, spoke to a salesman, and told him what I wanted at what I wanted to pay... and in no time at all, we had the vehicle of our choice, at a go I went in, spoke to a salesman, and told him what I wanted at what I wanted to pay... and in no time at all, we had the vehicle of our choice, at a good deal. It was a GREAT experience with knowledgeable sales personnel; all with great attitudes and loads of patience. None were the typical "in your face offering you what you did not want" sales personnel. And to me, they went out of their way. Thanks Bryan, Joe, and George. More

Excellent and professional I asked for a quote from Thoroughbred over the internet at around 7:30 PM Thursday evening. Had a call from TJ within 15 minutes. She set up appointme I asked for a quote from Thoroughbred over the internet at around 7:30 PM Thursday evening. Had a call from TJ within 15 minutes. She set up appointment with Cliff Jackson at 9 AM Friday morning. Cliff brought out 2 Navy Blue F150 4X4 trucks to test drive. He explained features and benefits in great detail as I drove for 45 minutes in every conceivable venue.Went back to the dealership and he pointed out every possible way of getting the lowest price. Including using Fords Friends and Family plan. Gave me above what my trade in was worth. TJ - a delightful young lady came over and greeted me. At no time did I feel pressured. I highly recommend you give them a try. As an aside I have never had so many compliments on a vehicle by complete strangers Robert Painter. More

Ryan Brehm I have leased vehicles for the last 9 years. Two of which have been a Ford lease. I will have to say I stopped in about a month prior and was treate I have leased vehicles for the last 9 years. Two of which have been a Ford lease. I will have to say I stopped in about a month prior and was treated, in my opinion, well if you aren't buying I don't have time and the salesman never called me back. I decided to give it another shot. I was immediately hooked up with Ryan. Was my fortunate day. Dedicated and jumps through hoops to get things done. I am extremely satisfied and absolutely love my new Explorer Sport. More

07 f350 lemon Bought 07 ford f 350 from them turned having major motor problems . Called them up and mike (general sales manager ) said we don't have to do anything Bought 07 ford f 350 from them turned having major motor problems . Called them up and mike (general sales manager ) said we don't have to do anything and we are not going to. Felt rushed through whole buying process More

Can't be bothered to answer service phones Multiple calls over multiple days to a voice mail... for supposedly one of the biggest and best dealerships in the midwest.... pfft. Hire more servic Multiple calls over multiple days to a voice mail... for supposedly one of the biggest and best dealerships in the midwest.... pfft. Hire more service advisors folks. Going somewhere else. More

Awesome car salesman! I walked in back in January not expecting to walk in and buy a car that day, I figured we'd just look and see what all itvwas gonna cost me first, as I walked in back in January not expecting to walk in and buy a car that day, I figured we'd just look and see what all itvwas gonna cost me first, as with the down payment and such. Couch (Dave) walked out to me on the lot and offered his help, I was resistant at first because I figured he was going to push me to buy a car that day, but he didn't push anything at all! He drove us around looking for the car I had came to view and when I found the one I liked (model wise) he got me in it to test drive, when I came back I said I would only want it if I could have it in the candy blue. They didn't have any at the lot so he went inside and tracked me down the exact color I wanted. Which was at another dealership in platte city, we drove and picked it up. Signed the paper work and I walked out of the dealership that day with my new pride and joy! All a big thanks to Dave!!! More

Phoenix Harrison is a superb sales person My salesperson, Phoenix Harrison is one of the best sale persons that I have met. He answered all my questions and went out of his way to help me. I w My salesperson, Phoenix Harrison is one of the best sale persons that I have met. He answered all my questions and went out of his way to help me. I would recommend Phoenix and Thoroughbred Ford to anyone. More

kathy l peters he do a good jop.he got the right color for me. im so happy happy with my car. love it love it love it. he do a good jop.he got the right color for me. im so happy happy with my car. love it love it love it. More

Great Salesman!! We have always enjoyed dealing with the Thoroughbred Ford staff. We have bought several vehicles from them for many years. They make you feel like fam We have always enjoyed dealing with the Thoroughbred Ford staff. We have bought several vehicles from them for many years. They make you feel like family! We think a lot of our salesman, Harold Dorsey, would send our friends to him. Great service from all.. More