Thoroughbred Ford

Terrible Treatment by Ryan in Finance and Kurt in Management I had a great experience in purchasing my car from Alfredo, he went above and beyond. I got frustrated after Ryan neglected to send my purchase co I had a great experience in purchasing my car from Alfredo, he went above and beyond. I got frustrated after Ryan neglected to send my purchase contract to my lender. This is no big deal, so I called to make sure they could send it. I called and asked for finance, got transferred to a voicemail. I called again and got transferred to a voicemail. I called a third time and was transferred to another voicemail. At this point, I grew frustrated. Finally, I was transferred to Ryan. He did not let me finish my story, kept interrupting me after I had asked to not be interrupted anymore, and said that it was my fault that the contract wasn't sent because 'he didn't know!' However, when we signed the paperwork with him, he tried to convince me to use Thoroughbred's lenders, and I said, "No, we'll be using my home bank. Alfredo said you could send them the contract and I can work it out with them from there." He did not apologize or take care of the problem until Alfredo called me back to help me. I also spoke to a manager Kurt, and told him that I was ready to just take the car back and forget the whole thing. I told him what happened and he said in a rude and dismissive voice, 'Sounds like you don't want me to do anything about it!" Not once did Ryan or Kurt offer to take care of the problem, which was MINOR. All Ryan should have done is say, "I'm sorry that I didn't get that to your lender. Let me take care of that for you now, " and I would have been happy. I also wonder if Ryan or Kurt would have treated my husband with a different level of respect. These two ruined my experience with Thoroughbred and I will not be purchasing a car from them again, and I would not recommend it to anyone. More

Very helpful I waited a couple years to buy my car, if I just stopped by to ask a question he answered it right then; if he didn't have the answer he would find ou I waited a couple years to buy my car, if I just stopped by to ask a question he answered it right then; if he didn't have the answer he would find out and get back with me quickly. He is a great guy to work with and would recommend him to anyone. More

A Truly, no hassle dealer! I just purchased my 3rd F150 , from Thoroughbred, we have stayed with them for the last 13 years, and every time, I've been 100% satisfied! TJ Anders I just purchased my 3rd F150 , from Thoroughbred, we have stayed with them for the last 13 years, and every time, I've been 100% satisfied! TJ Anderson, layed the ground work ahead of my visit to find the truck I wanted. Brandon Lincoln had the truck waiting when I arrived, we told him where we needed to be on budget, and he brought my payment in Below budget! In 2 hrs time, the papers were signed and we were out the door! With options on my truck above and beyond what I expected! More

Finally, an honest group This is probably the 10th new car I have purchased, and the first time I felt like I wasn't lied to and treated like an idiot, Worked with TJ, Cliff a This is probably the 10th new car I have purchased, and the first time I felt like I wasn't lied to and treated like an idiot, Worked with TJ, Cliff and Dan all honest, helpful and professional. Definitely will get the first shot when it comes time to buy again. More

Excellent experience. This was my first experience buying a car by myself, my husband passed away in Nov., and I had to get a vehicle that was not handicapped accessible. This was my first experience buying a car by myself, my husband passed away in Nov., and I had to get a vehicle that was not handicapped accessible. Mr. Galvan made the experience very smooth and painless. Thank you very much for that. More

Awesome!!!! Mike Stadler was amazing!!! Very, friendly, courteous and got us what we needed!!!! We were left alone for a little while, but he kept checking in wit Mike Stadler was amazing!!! Very, friendly, courteous and got us what we needed!!!! We were left alone for a little while, but he kept checking in with us letting us know why it was taking so long, because we were buying two cars at once, it took a little longer than expected. We love Mike!!!!! More

Poor Customer Service, No Accountability Took my 2008 Mustang there for the Takata air bag recall. After they replaced the air bag, they told me my battery was almost dead. I had them replace Took my 2008 Mustang there for the Takata air bag recall. After they replaced the air bag, they told me my battery was almost dead. I had them replace the battery for $150 and now the CD player keeps searching for CD's then gets an initialization error, every time I open the car door or after I start the car. I took the car back to them to repair the radio they damaged and they told me that the radio needed a new head, and they would call me on Monday when they checked with their management to see if the repair would be covered. It's been two weeks now and nobody called, so they basically broke my radio and won't take responsibility for it. Beware when dealing with Thorouhbred Ford, as they do not care about customer service and accepting responsibility for their actions. More

Best car buying experiance ever Without a doubt this was the best car buying experience I have ever had. Forest was patient, helpful, extremely knowledgeable, and honest. The buying Without a doubt this was the best car buying experience I have ever had. Forest was patient, helpful, extremely knowledgeable, and honest. The buying process was quick and the paperwork was simple and straightforward. I could not have asked for a better experience and will definitely do all of my car buying experience with Thoroughbred Ford and Forest Durnil. I never felt pressured, ignorant for asking questions, or like I was not important because I wasn't buying the most expensive car on the lot. All of those were experiences I had at other dealerships. Thanks for making this experience a pleasurable one that I can tell all of my friends and family about! More

Bought a new explorer My experience was great. Everyone was friendly. I love my 2016 Explorer. It handles wonderful. They worked hard to get us into a vehicle. My son loves My experience was great. Everyone was friendly. I love my 2016 Explorer. It handles wonderful. They worked hard to get us into a vehicle. My son loves his free hat. More