Thoroughbred Ford

New Platinum F150 I have purchased several trucks from Thoroughbred Ford since 2006. I have always been thoroughly satisfied with the whole package from initial shopp I have purchased several trucks from Thoroughbred Ford since 2006. I have always been thoroughly satisfied with the whole package from initial shopping to signing the paperwork. I will continue to shop this wonderful dealership for future purchases. George O'Sullivan has always been very attentive to every detail, from which color and package do you want to purchase to making sure you understand all of the features of your new tuck. Forest Durnil was very helpful assisting with current Ford incentive program information. Forest and George seem dedicated to selecting and delivering the right vehicle at the best price possible. More

Worst Purchase I've ever made Purchased 2016 F250 Platinum used, 25k miles. Within hour of drive time notice noises, popping, creaking in roof and door. Salesman ignored my Purchased 2016 F250 Platinum used, 25k miles. Within hour of drive time notice noises, popping, creaking in roof and door. Salesman ignored my email inquiries, contacted service, ran me through delay to get me a loaner car. Got the truck in to the shop... "A" pillar isn't completely welded they say. They say it's a factory error and covered by warranty. Few other items under warranty, driver side window guide and bad motor on driver side mirror. Warranty or no warranty, a defective weld on a frame I wanted nothing to do with because of safety and resale value, I wanted out of this truck. They offered me NO other options and told me it's a minor fix. Update: Picked up the truck today. Noticed some things on it after looking at it. Asked to speak with manager, he came to the truck and I said you know what was done to my truck, "yeah it's the one with some work on the roof." I made the comment yes the one with the defective or broken weld on the frame, he responded with a less than professional response of "well we don't know that for sure that was the case." Keep in mind they just "repaired" it... I continued to point out a scratch and a bend on the headliner where they took it out. As well pointed out the grease left on the rubber from where they reinstalled the rubber and a loose visor clip that they did not tighten. His response "well we cleaned it." At that point I realized I was working with some people with questionable integrity. Was so disgusted I just got in the truck and left. Surprised Ford approves of this practice. So here is the list of items they did not fix and issues they added. 1- Window/door rattle was not repaired but ticket says they replaced the window guide. 2- Sirius radio repair, ticket notes they couldn't replicate issue... I turned it on hit browse and it froze.... come on! 3- Visor clip - loose, imagine if they can't finish a job right what they do with what is covered up. Guess the local mechanic here in my town had it right when he said, once they take it apart they won't put it back together right. 4- Damaged the head liner in 2 spots. 5- Requested they send me a photo of the weld after they finished... I asked 3 different people... guess what, it was to much effort, never received. 6- noticed a dent on the driver said... gonna assume it was them to go along with their other actions. 7- truck had the worst burning smell like burnt rubber after I got it home... hope it goes away! Truck has a nice exterior, and within a week of buying I had many comments when I'm out and about... will make sure in the future everyone knows what to expect if they try going to this place and avoid if at all possible. Bought me a used $56k lemon (not by choice) and terrible customer service. More

Waste of time, and money Was told on phone bring in for the works (oil change) it would take about an hour there might be a person in front of you. Took two vehicles (going sh Was told on phone bring in for the works (oil change) it would take about an hour there might be a person in front of you. Took two vehicles (going shopping zona rosa) got there 10 minutes earlier then agreed, then was told had to leave overnight there all booked up. It took me 20 minutes after phone call, wasted gas time and was lied too horrible service. More

For the most part, Thoroughbred has been pretty good. Loved my salesman both times I bought from Thoroughbred. I have ran into a few minor issues with service, but overall........ pretty happy. The main Loved my salesman both times I bought from Thoroughbred. I have ran into a few minor issues with service, but overall........ pretty happy. The main reason I will keep coming back to Thoroughbred is Eric Flickinger. He has always gone out of his way to make sure we got what we wanted and made sure we were happy. Great guy and does not pressure you. More

A very good salesman! Coach Galvin has sold us several cars and has also taken care of my kids cars too. Great experience and a knowledgeable salesman. It's hard to find a Coach Galvin has sold us several cars and has also taken care of my kids cars too. Great experience and a knowledgeable salesman. It's hard to find a dealer you can trust but I have found a friend in the car business! More

Patients! I have bought numerous vehicles from Thouroghbred thru the years , Brandon Lincoln is a patient person ,trust me I can be very much a pain to deal wit I have bought numerous vehicles from Thouroghbred thru the years , Brandon Lincoln is a patient person ,trust me I can be very much a pain to deal with and he Knows exactly how to find what I want . Because he cares enough to get to know his customers .. it took me three months to figure out what I wanted to do , and Brandon never pressured me to make up my mind .. thanks Brandon ... More

Great Experience I was greeted promptly by Eric in a friendly, non-pushy manner. He worked quickly and accurately in getting me set up in a new car. He was respectfu I was greeted promptly by Eric in a friendly, non-pushy manner. He worked quickly and accurately in getting me set up in a new car. He was respectful during the whole process :-) More

Awful Service Department - No Customer Service Our F-150 blew a spark plug on a Saturday and needed to be towed to the dealership. They told me best case, they could fix for $1,000 and would call Our F-150 blew a spark plug on a Saturday and needed to be towed to the dealership. They told me best case, they could fix for $1,000 and would call me Monday morning to advise. I left messages Monday for them and didn't get a call back. Monday evening went to the dealership to get a status and they couldn't tell me anything. Tuesday morning someone called to say it wouldn't start at all now and would be $5,000 to fix it. Told them not to fix it and I'd get it. They said they'd try to get it running and would call me back. Wednesday afternoon I had to call them and tell them I'd have it towed home. No one ever called me! On a different visit, I took my car for a battery replacement and they moved my car to the back lot and didn't work on it until I came back 2 hours later making a fuss because my car wasn't ready. They couldn't even find my car and had to search until they found it out back. Then I had to wait longer for them to install the battery. One other visit, I gave them warranty papers so they could fix my power seat and look at a warning light on the power train. They lost my warranty papers and tried to tell me I didn't have a warranty and would have to pay out of pocket for everything. I had to provide them with the warranty information again. Then they charged me an additional $125 diagnostic fee for looking at the Power Train warning light. They didn't find anything wrong with the power train, so they said the diagnostic fee was additional. I sure thought power train was covered up to 100k miles, so I think that's pretty stinky to charge people to look at something that's still under warranty. I wouldn't trust them for anything more than standard warranty work on a new vehicle. More

Broomed I have a car coming off lease this summer and I want to lease another car. I'm looking at several different brands. Ford has about 3 models that I'm i I have a car coming off lease this summer and I want to lease another car. I'm looking at several different brands. Ford has about 3 models that I'm interested in. I was not given the opportunity to even finish my sentence let alone even look a single car. I didn't even ask to go for a test drive. Salesman made no effort to qualify me. He just decided that no sale would be made today and started to tell me what they COULDN"T do. I got up and left in frustration. More