Thoroughbred Ford

Great car buying experience Overall easy car buying experience. Jeffery was easy going, kind and straightforward. Dident feel pressured or pushed into a purchase like we have at Overall easy car buying experience. Jeffery was easy going, kind and straightforward. Dident feel pressured or pushed into a purchase like we have at other dealerships. They seem to really care if you are satisfied with your purchase and want you to be happy. We had one issue right after leaving, called back up and it’s being handled fairly. Our purchase was not that big, and we still got excellent customer service. More

Great Experience !!! Steve Novak, the salesman, was very professional in his approach was "non-pressure" and helpful. He fully understands the different Ford truck models Steve Novak, the salesman, was very professional in his approach was "non-pressure" and helpful. He fully understands the different Ford truck models and the specific options available. He knew exactly the model of truck that would effectively and safely tow our travel trailer with the correct weight capacities, horsepower and torque. I would certainly recommend and refer my family, friends and neighbors to work with Mr. Novak and Thoroughbred Ford when looking to purchase a new Ford vehicle. More

Horrible service one again Bought a lemon from them 6 years ago and had issue after issue with their service team. Ended up buying a different vehicle from a different dealer a Bought a lemon from them 6 years ago and had issue after issue with their service team. Ended up buying a different vehicle from a different dealer and decided I would never use Thoroughbred again. Took my vehicle in there for some warranty work since it was close to my house and issues again. I have learned my lesson for the last time with Thorougbred. Horrible customer service. More

Inccorect Diagnostics, Incorrect spare key There is nothing about my experience with Thoroughbred Service that I would consider a good experience or that would lead me to recommend Thoroughbred There is nothing about my experience with Thoroughbred Service that I would consider a good experience or that would lead me to recommend Thoroughbred as a dealer to anyone I know. I came in for diagnostics on my vehicle after having intermittent issues with my power steering failing. I had been watching my fluid level for a couple weeks, and was unable to easily determine an issue on my own. I brought my vehicle in for service and after 1.5 hours, was told that my entire rack and pinion system needed replacement and was seeping fluids. I knew immediately that this did not sound accurate since I knew I had no change in my power steering fluid levels. Because of this, I went for a 2nd and 3rd opinion from 2 other Ford-certified mechanics. I asked both to especially look at the rack and pinion, and both informed me that the initial assessment I received for my vehicle was incorrect, and that the issue was actually my power steering pump beginning to fail. Upon more questioning from both mechanics, I learned that there was no evidence of leakage, and there was no damage needing repair on the rack and pinion. Upon learning that the assessment I received from Thoroughbred was incorrect, I called the customer service at the dealer - as I was not satisfied with the service I received after learning I was not told the truth - in an attempt to recoup the $125 "diagnostic" fee I was charged. I was treated with extreme disrespect from Kevin Adams (the Service Manager), saying things like "there was no way that his mechanic could be wrong," that "I had no business requesting a refund, and that "unless I had proof, he wasn't going to do anything." I do in fact have a receipt, and asked what I needed to do to get this made right. Kevin told me to call back the next day. It has been 2 weeks since this occurred, and Kevin has yet to return my call. Because of the way I was treated, I requested to speak to someone else. I was sent to a very kind lady who worked under George O'Sullivan. I told her my concerns, and she told me that George would call me back. It has been 9 days and George has not called me back. On top of all of this, upon purchase of my vehicle in January 2017, I was given an incorrect spare key, and only learned of this at a time where I needed my spare key to get into my vehicle. I've reached out multiple times around this as well and have yet to be given a replacement key. I would just like these issues to be made right. This has been an extremely negative customer experience to the point where I will never recommend Thoroughbred Ford to anyone for service or the purchase of a new vehicle. The receipt I did receive from Thoroughbred states to call customer service if you aren't completely satisfied - do so at your own risk, and don't expect your issue to be resolved. More

Great Person I have known George O"Sullivan for some seven years. George is a true professional in every sense of the word. He understands the importance of buil I have known George O"Sullivan for some seven years. George is a true professional in every sense of the word. He understands the importance of building relations within his community and that has blessed him throughout his career. You can't go wrong with George! More

Hassle Free Coach was amazing and treated us as if he worked for us and not the dealership. He was not pushy and listened to want we wanted. Coach was amazing and treated us as if he worked for us and not the dealership. He was not pushy and listened to want we wanted. More

Excellent Eddie McCormick is a great dealer to buy from. He didn't stop working for us until he found us the perfect car for our needs and price range! If you w Eddie McCormick is a great dealer to buy from. He didn't stop working for us until he found us the perfect car for our needs and price range! If you want a good deal, you should definitely go to Thouroughbred Ford and ask for Eddie! More

Great service Thorough bred Ford is the best service I’ve had in a very long time I would definitely recommend this to anybody I know and I already had recommended Thorough bred Ford is the best service I’ve had in a very long time I would definitely recommend this to anybody I know and I already had recommended a few times. More

Very disappointed in Thoroughbred! I have purchased several new vehicles from Thoroughbred Ford over the last 4 - 5 years and have always had an excellent experience, unfortunately this I have purchased several new vehicles from Thoroughbred Ford over the last 4 - 5 years and have always had an excellent experience, unfortunately this time was different. My wife and I were casually browsing for a new car when a salesperson showed me a late model used car they had that was similar. He pushed the car hard and talked it up as being a local trade by an owner that was well known to the dealership. The car was low miles, excellent condition and very nice. We left and decided to look around some more and think about it. Ultimately, she decided she really wanted the used car so after some text messages with the salesperson, I agreed to purchase it. I showed up with a check and while waiting for paperwork to complete went out to take a picture of the vehicle and noticed that the paint color on the back bumper was a bit off. I then asked the salesperson for a CarFax report. After several minutes and a discussion with the used car manager, he came back with a CarFax showing that the vehicle was actually a fleet car, had been sold at auction and had also been in an accident and sustained 'minor to moderate' rear-end damage. Needless to say, I didn't purchase the car and I am very disappointed in Thoroughbred Ford and I won't be back. In hindsight, I should have asked immediately for the CarFax but having had experiences over the years with them I trusted the dealership. I don't know if it's since changed or if it's new cars versus used cars but I would definitely not recommend this dealership for used cars! Buyer beware. More

Worst ever Stopped by to met with the Service Manager after call Ford Customer Service and filing a complaint. The Service Manager, Kevin Adams, is less then hel Stopped by to met with the Service Manager after call Ford Customer Service and filing a complaint. The Service Manager, Kevin Adams, is less then helpful. I started the conversation with the fact we have complained about the transmission in our 2012 Fusion jumping and slipping every time we took the car to Thoroughbred Ford. When I said this to Kevin his statement back was, “Let’s be truthful”. When I told him not to call me a liar, he argued that he did not call me a liar. He wanted to argue semantics. He called me a liar and wanted to argue out in the Service area instead of taking me and my wife back to his office. When In became upset he astated, “you want us to fix your issue acting like you are”. He began the conversation the wrong way by calling me a liar. Very unprofessional!!!! As my wife walked away he stated something that my wife did not hear, but when she asked him to repeat himself he would not. My wife had talked with Jon prior to us talking with Kevin and he was a disrespectful individual. No one would tolerate a person disrespecting their wife. Employees at Thoroughbred Ford need t go to customer service training. Thoroughbred Ford rating would be 0 stars, but I have to do one star. More