Thoroughbred Ford

New Car Purchase Bought a 2017 Platinum Expedition from Coach. Why? He wanted to help not just sell us a car. Never did we feel pushed. He dealt fairly on price, my tr Bought a 2017 Platinum Expedition from Coach. Why? He wanted to help not just sell us a car. Never did we feel pushed. He dealt fairly on price, my trade, and a few touch ups we requested. Once the sale was done, he did not abandon us. Coach walked us through the entire process and made sure we were taking care of. My analogy-The Ritz experience. We talked to him about DVD player and windown tinting. He not only provided contact information but called them to let them know to expect our call. We have used on and they did a fantastic job. The financing was a great experience. Joe was our guy at the dealer. No strong arm, evil car finance guy tactics. He was professional and nice. The rest of the staff at the dealership-nice. They always opened the door and let us go first. Walking down the hallway they stepped back and let us go first. Always with a smile and pleasant greeting. What we have received from other dealers is an inconsistent experience. Leaves you not feeling good about the money you have spent. Not here. It started great with Coach and carried all the way through. We love our new ride! Thanks Coach and the team at Thoroughbred! More

BUYER BEWARE (FAKE PROMISES) Purchased a 2016 Ford Focus SE. I live 80 miles from this dealership. Told the tires would be changed to match what was on the vehicle, paint chip wou Purchased a 2016 Ford Focus SE. I live 80 miles from this dealership. Told the tires would be changed to match what was on the vehicle, paint chip would be fixed on door, and dealership would pay sales tax. Well, 1 out of 3 is terrible. They did change out the tires only after putting on Walmart specials. I had it in writing that they would replace with the exact or better tire. The did that but had to make another trip to do this. Paint has never been fixed and Sales tax seems to be whatever number they want to make up. Finance person is uneducated, unprofessional, and downright rude, Makes snide comments about crap that makes no sense and plays it off like I never heard it. BS. We love the car but fake promises from top down. Sales Manager is the only one that can and will make any type of decisions. He is a stand up guy! Last comment made by sales person was with much sarcasm. "We have bent over backwards for you". Last I checked that is what a sales force is to do in a very competitive marketplace. Told the dealership I had my own financing and they ran my credit anyway. NOT COOL! More

Killing it! I traveled a long hard road in search for a Raptor, that is until I found Mike Stadler here at Thoroughbred. I won’t go into detail about all my neg I traveled a long hard road in search for a Raptor, that is until I found Mike Stadler here at Thoroughbred. I won’t go into detail about all my negative experiences at other dealers, but suffice it to say I didn’t experience a single negative here. I live in San Antonio, Texas and the process to order my Raptor took a few months (as expected with a custom order), during that time communication was awesome, Mike would give me updates as to where we were throughout the process. Even though things had been great during the entire process I was still hesitant the day I boarded the plane to go pick up the truck (you know all the horror stories of dealers going back on their word, adding extra charges, etc). But I got there and everything was as advertised, no games, no BS, only the upmost in courtesy, respect, and friendliness (not just with Mike, but everyone I dealt with). Here I am the proud owner of my Raptor, had a great time with Thoroughbred, and would not hesitate to purchase another vehicle through them. I highly recommend them. More

2017 Raptor purchase was flawless! From start to finish Mike made the purchase of the (highly in demand) 17 Ford Raptor amazing. 100% transparency during the process. Answered all my From start to finish Mike made the purchase of the (highly in demand) 17 Ford Raptor amazing. 100% transparency during the process. Answered all my questions and was fair with my trade in. I left with a smile on my face as I peeled rubber out of the dealership :-) I will make the 600 mile trip, from Denver again, when looking to purchase another vehicle! More

Bait and Switch I waited over a year for an airbag to become available as part of a recall. I finally get a letter saying the replacement part is in. I called Thoro I waited over a year for an airbag to become available as part of a recall. I finally get a letter saying the replacement part is in. I called Thoroughbred Ford (Alex or Troy, I don't remember) and scheduled an appointment and tell them what I need. The employee says no problem, we got the parts in and even joked that it had been a long time coming. I took my car in for repair. The employee (AJ) checks in my car and looks in the computer and says yep, you are all set for repair. The next day the employee (Nick Sherman) texts me to tell me they are out of the parts to fix the recall. Unbelievable. They said it was first come first serve. At no time did they tell me I had to drop everything and rush to the dealership to have the part that I have waited on for over a year put on. When I made the appointment and when I dropped off the car, something should have been said. When I made the appointment it should have reserved the part for me. Why would you make an appointment and take your car in if they don't have the part? It makes no sense. Then he tried to tell me my oil was so low it wasn't appearing on the dipstick. He then said the oil was black. How could he tell it was black if it wasn't showing on the dipstick? All lies! I had only driven 2000 miles since my last oil change. As soon as I left the dealership I checked it myself. It showed on the dipstick, wasn't low at all and wasn't black. I think they make appointments for the recalls knowing they don't have the parts and then try to talk you into other service. Bait and switch! I also talked to another employee, George O'Sullivan, who must be the "put out the fire guy", because I was told he didn't have a title. He admitted they hadn't handled things correctly. I was then offered an oil change, which I didn't need! At this point I'm so mad, I wouldn't let these people touch my car. I wouldn't let them work on a Pinto! There are other dealerships in the area that will be glad to have our business and treat us fairly. They really need to take another look at their policies and how they treat their customers. They need to train their employees what customer service is. I recommend you go to any of the surrounding dealerships and avoid Thoroughbred Ford. More

Great car buying experience Overall easy car buying experience. Jeffery was easy going, kind and straightforward. Dident feel pressured or pushed into a purchase like we have at Overall easy car buying experience. Jeffery was easy going, kind and straightforward. Dident feel pressured or pushed into a purchase like we have at other dealerships. They seem to really care if you are satisfied with your purchase and want you to be happy. We had one issue right after leaving, called back up and it’s being handled fairly. Our purchase was not that big, and we still got excellent customer service. More

Great Experience !!! Steve Novak, the salesman, was very professional in his approach was "non-pressure" and helpful. He fully understands the different Ford truck models Steve Novak, the salesman, was very professional in his approach was "non-pressure" and helpful. He fully understands the different Ford truck models and the specific options available. He knew exactly the model of truck that would effectively and safely tow our travel trailer with the correct weight capacities, horsepower and torque. I would certainly recommend and refer my family, friends and neighbors to work with Mr. Novak and Thoroughbred Ford when looking to purchase a new Ford vehicle. More

Horrible service one again Bought a lemon from them 6 years ago and had issue after issue with their service team. Ended up buying a different vehicle from a different dealer a Bought a lemon from them 6 years ago and had issue after issue with their service team. Ended up buying a different vehicle from a different dealer and decided I would never use Thoroughbred again. Took my vehicle in there for some warranty work since it was close to my house and issues again. I have learned my lesson for the last time with Thorougbred. Horrible customer service. More

Inccorect Diagnostics, Incorrect spare key There is nothing about my experience with Thoroughbred Service that I would consider a good experience or that would lead me to recommend Thoroughbred There is nothing about my experience with Thoroughbred Service that I would consider a good experience or that would lead me to recommend Thoroughbred as a dealer to anyone I know. I came in for diagnostics on my vehicle after having intermittent issues with my power steering failing. I had been watching my fluid level for a couple weeks, and was unable to easily determine an issue on my own. I brought my vehicle in for service and after 1.5 hours, was told that my entire rack and pinion system needed replacement and was seeping fluids. I knew immediately that this did not sound accurate since I knew I had no change in my power steering fluid levels. Because of this, I went for a 2nd and 3rd opinion from 2 other Ford-certified mechanics. I asked both to especially look at the rack and pinion, and both informed me that the initial assessment I received for my vehicle was incorrect, and that the issue was actually my power steering pump beginning to fail. Upon more questioning from both mechanics, I learned that there was no evidence of leakage, and there was no damage needing repair on the rack and pinion. Upon learning that the assessment I received from Thoroughbred was incorrect, I called the customer service at the dealer - as I was not satisfied with the service I received after learning I was not told the truth - in an attempt to recoup the $125 "diagnostic" fee I was charged. I was treated with extreme disrespect from Kevin Adams (the Service Manager), saying things like "there was no way that his mechanic could be wrong," that "I had no business requesting a refund, and that "unless I had proof, he wasn't going to do anything." I do in fact have a receipt, and asked what I needed to do to get this made right. Kevin told me to call back the next day. It has been 2 weeks since this occurred, and Kevin has yet to return my call. Because of the way I was treated, I requested to speak to someone else. I was sent to a very kind lady who worked under George O'Sullivan. I told her my concerns, and she told me that George would call me back. It has been 9 days and George has not called me back. On top of all of this, upon purchase of my vehicle in January 2017, I was given an incorrect spare key, and only learned of this at a time where I needed my spare key to get into my vehicle. I've reached out multiple times around this as well and have yet to be given a replacement key. I would just like these issues to be made right. This has been an extremely negative customer experience to the point where I will never recommend Thoroughbred Ford to anyone for service or the purchase of a new vehicle. The receipt I did receive from Thoroughbred states to call customer service if you aren't completely satisfied - do so at your own risk, and don't expect your issue to be resolved. More

Great Person I have known George O"Sullivan for some seven years. George is a true professional in every sense of the word. He understands the importance of buil I have known George O"Sullivan for some seven years. George is a true professional in every sense of the word. He understands the importance of building relations within his community and that has blessed him throughout his career. You can't go wrong with George! More