Thoroughbred Ford

Another Ford issue I'm forced to absorb. This is normally my goto dealer and service provider. This visit I was informed that I have swollen lug nuts. My service advisor told me that the lug This is normally my goto dealer and service provider. This visit I was informed that I have swollen lug nuts. My service advisor told me that the lug nuts nuts may not be reusable, and if that was true they would need replacing. I was quoted $220. First this is a Ford issue, due to a poor design. If any of the issue is due to misuse or abuse, the only people that have removed and reinstalled the lug nuts are Ford service employees. Direct replacement lug nuts can be purchased for less than $100 and in some cases as low as $40. More

This dealership never disappoints no matter what I am going in for!! Top notch customer care! They keep you informed of the status of your vehicle and even check additional things to keep me safe. I haul going in for!! Top notch customer care! They keep you informed of the status of your vehicle and even check additional things to keep me safe. I haul horse trailers about 30,000 miles annually, so having a great service department for my F350 is critical. First class personnel. More

Jon was very helpful in getting my car in. It was finished in a timely manner and Jon kept me updated on progress. Thank you Jon. finished in a timely manner and Jon kept me updated on progress. Thank you Jon. More

Professionalism and Courtesy T-Ford always does a great job of greeting you quickly and with a smile. Their professional maintenance crew is constantly looking for ways to improv T-Ford always does a great job of greeting you quickly and with a smile. Their professional maintenance crew is constantly looking for ways to improve the quality and time spent on service. There is a reason my F150 Supercrew has over 300,000 miles on it. More

Excellent service Professional. This is a waste of my time. Take the score and run with it. If I didn't like the service I wouldn't take this much time. Professional. This is a waste of my time. Take the score and run with it. If I didn't like the service I wouldn't take this much time. More

Excellent service, great staff! Excellent service on my first trip to this dealership. The staff was great, and treated me like a valuable customer. Went in for oil change, tire ro Excellent service on my first trip to this dealership. The staff was great, and treated me like a valuable customer. Went in for oil change, tire rotation, and top off fluids, but while I was there they also fixed a recall problem that I thought I would have to come back for at another time. Great experience, I know I will be coming back to this dealership. Thank You More

Terrible customer service Absolutely atrocious customer service. Went for a quick warranty fix and they kept telling me that 'your car is next in line' over and over. After 3 h Absolutely atrocious customer service. Went for a quick warranty fix and they kept telling me that 'your car is next in line' over and over. After 3 hours I said bring my car around I'd rather buy the part and do it myself than give my money to this place. Not going back, will have to find a new Ford dealer More

I bought my 2012 Ford Fusion at Thoroughbred Ford in October of 2011. I've taken it back to Thoroughbred for every service, for the last eight years. I love my Fusion. Service at Thoroughbred has alwa October of 2011. I've taken it back to Thoroughbred for every service, for the last eight years. I love my Fusion. Service at Thoroughbred has always been good and they follow up to make sure that everything is done right. I'll continue to bring my Fusion here and will buy my next Ford here as well when the time arrives. More

Professional, good maintenance Happy with quality of the mechanical work on visit last week 2013 Ford Edge Tim explained the time frame and all the needed work.. Diane C Happy with quality of the mechanical work on visit last week 2013 Ford Edge Tim explained the time frame and all the needed work.. Diane C More

I went for car maintenance and to replace a side view mirror It was a very pleasant experience. Everyone I dealt with was very nice and helpful, especially Scott Blankenship. I chose to stay at the dealership a It was a very pleasant experience. Everyone I dealt with was very nice and helpful, especially Scott Blankenship. I chose to stay at the dealership and wait for the car. It was done within the time frame that the gave me. More