Thornton Chevrolet

Almost $2,000 worth of damage to my truck. Took my vehicle in for warranty service and got it back with close to $2,000 worth of damage. I didn't see it til I got home, so they disagreed that Took my vehicle in for warranty service and got it back with close to $2,000 worth of damage. I didn't see it til I got home, so they disagreed that it happened there and said they'd do nothing to fix it. (for 3 days, it was only at their dealership or my home. At home my Truck is parked under 2 spotlights, with 2 cameras on it). They argued about the service problem, then later fixed it when I told them what was causing the problem. Service manager was courteous, but the Service Rep was downright nasty to me. They didn't charge me for the visit, so I guess they think that makes up for it. In my opinion, if you want an honest dealer, go elsewhere. Dealers can be disappointing, take your money to someone who will treat you with respect. More

Good service, bargain price Cost of 32,000-mile service on my 2013 Suburban (well under $100) is an outstanding bargain. Service personnel are knowledgeable and friendly, and th Cost of 32,000-mile service on my 2013 Suburban (well under $100) is an outstanding bargain. Service personnel are knowledgeable and friendly, and the newly remodeled premises look great. More

Not happy After purchasing my car when it was time for my scheduled oil change I took my car to Pep boys amd found out I needed 4 new tires because they were al After purchasing my car when it was time for my scheduled oil change I took my car to Pep boys amd found out I needed 4 new tires because they were all dry rotted. So there went 1,000. that Thornton would not pay for. I then got a ipod for xmas and trid to connect it to my car and it eill mot connect. This time i took my car to Thornton well i need a whole new control panel 400.00 . Yep didnt get that fixed. I will never buy a car from you guys again. You are dishonest!!!! More

Service department is great. I took my vehicle in for a recall repair. I also asked them to look at another problem I was having, thoroughly being prepared to pay to fix the probl I took my vehicle in for a recall repair. I also asked them to look at another problem I was having, thoroughly being prepared to pay to fix the problem. They were aware and kind enough to fix my issue and found that my problem was covered under warranty. I appreciate the extra effort afforded to me. More

Super Repair The service team at Thornton Chevrolet actually listened to my concerns and followed through with corrective action. A helpful attitude permeates the The service team at Thornton Chevrolet actually listened to my concerns and followed through with corrective action. A helpful attitude permeates the service team. They are my first choice for repair services. More

Awesome Everyone that helped me with my purchase of my Sonic was very helpful. The experience was very smooth and quick. Service always does a great job to Everyone that helped me with my purchase of my Sonic was very helpful. The experience was very smooth and quick. Service always does a great job to making sure that I know what is happening with my car and what I need done in the future. More

Best car buying experience ever! I have been buying cars for many years and have always dreaded the process. I arrived at Thornton Chevrolet and was immediatly impressed by the sales I have been buying cars for many years and have always dreaded the process. I arrived at Thornton Chevrolet and was immediatly impressed by the sales man Sam. The process was wuick and painless, I told them what I wanted and had to spend and they worked hard to get me there. More

Sales has A BIG Problem Let me first say my husband and i have bought 2 cars at Thorton Chevy in Manchester previously and the process was great no problems and they were the Let me first say my husband and i have bought 2 cars at Thorton Chevy in Manchester previously and the process was great no problems and they were the kindest sales people we have delt with. It was a husband and wife manager and sales. WELL let me just say we decided to purchas another car and because we were treated FAIRLY on the first 2. We found out that the preveous sales manager and wife moved to Fla. We continued to look at vehicles specifically GM pre certified 2012 Equinox. The sales person we had was friendly at first. We had a trade to add into the sale. It took almost 3 hours to workout a deal, that was not what was on the deal sheet we had to sign and we were charged for exrra insurance wich we were told was included with the GM certified vehicle. We found a cigarette burn on headliner and they wrote a invoice to have that fixed before delivery. When we finally sighned on the dotted line , we were told we could pick ip car in a couple of days as the person who fixes all the on lot cars wouldnt be there till Wednessday. When i picked up our vehicle the small hole in the headliner the size if a cigarette was now all scratched up and deformed the size of a dollar bill folded in half. It was REALLY noticable. The burn was barely noticeable before they so Called fixed it. Needless to say i was angry about it but at least it was inside and seen by driver. When we got home we parked our 2012 CERTIFIED Equinox in our cement driveway. To my horror the next day there was oil all over the drive way in a huge puddle. We took pictures and headed rigjt back to Thorton. We spoke to our sales rep and he said he couldn't help us out and i was then sent to the so called sales manager who was a young man with a very cocky attitude and we explained that this is certified and warranty and was supposed to be a worry free purchase. We just paid money and in Pa you have 3 days to cancel sale. The oil was just pouring out of the engine . They only place we drove vehicle was home from dealer and back , about 20 miles total. We were told tuff luck we have your money and there is nothing you can do to get a refund or even another vehicle. I would have spent more to get a propper vehicle WITHOUT probblems. So we had to take car to there service center and they said it was fixed. That lasted less than 2 weeks. We reported Thorton to Chevrolet and took our vehicle ti sutliff as per GM they took care of the problem and dovumented the headliner mess and offered us money off of another car but it was only 3/4 of what we paid. GM gave us free service for as long as we own car and would take care if us at rrade in Time. The whole experience was horrible and i hope the cocky manager from Thorton gets his karma 10 fold. GM made it right and we wil NEVER go back to Thorton in Manchester pa. More

Not helpful at all I bought a used Tahoe from them and paid $20,000 cash for it. Myhisbamd bought another $20,000 truck 2 months ago. Less than a month after purchasing I bought a used Tahoe from them and paid $20,000 cash for it. Myhisbamd bought another $20,000 truck 2 months ago. Less than a month after purchasing my Tahoe the dashboard shatters. After doing research online and finding out that it was a known problem by GM and they refused to do a recall due to the fact it is only a cosmetic issue I really hoped that they would be descent in helping me find a way to fix it- instead i was simply told they couldn't help and the repairs would be at least $800 or more. Thanks Thornton for crappy customer service. I expect mechanical problems in a used car but not $1000 worth of cosmetic damage to no fault of my own! I'd never buy from them again. More

Worst sales staff I ever worked with Hostile didn't want to discuss options just wanted to sell the truck as is.put a deposit on the truck to hold it until till I had time to consumables Hostile didn't want to discuss options just wanted to sell the truck as is.put a deposit on the truck to hold it until till I had time to consumables that was going on. Decided not to purchase the truck,because in my opinion it was a bad deal!!!@ in the end I lost everything. More