Thornton Chevrolet
Manchester, PA
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I had a key that stopped working. They tried to resync my keys. This did not solve the problem. They ordered a new key, resynced the keys, all at no cost to me. When I had my first service, they did the serv keys. This did not solve the problem. They ordered a new key, resynced the keys, all at no cost to me. When I had my first service, they did the service work in a professional and complete manner. They checked a concern I had about my brakes pedal and explained to me why there was no defect and why I felt some give in the brake pedal. Every employee I have dealt with in the service and sales departments have been extremely friendly, helpful, and knowledgable. They also call me a few days later to see if I have noticed any problem with their repair work. They send me letters and e-mails about checking levels of oil and other fluids, ways to save me money, and other topics. More
I had auto body repair work done for my Ford Focus. We were worried that they'd have trouble matching the color, because it was a Ford product. The color was so close you couldn't even tell that there had were worried that they'd have trouble matching the color, because it was a Ford product. The color was so close you couldn't even tell that there had been an accident! Great job and service! More
I rate this dealership high,based not only on my salesperson,but the whole place.We bought a pick up probably 15 years ago.It was used ,low miles and just what we needed.Doug listened to our needs a salesperson,but the whole place.We bought a pick up probably 15 years ago.It was used ,low miles and just what we needed.Doug listened to our needs and never tried to sell us something that didn't fit.w had a few minor thing to be done and they were done promptly and with no fuss.I would buy again from Thornton Chevrolet.We still have this truck. More
The Thorton team has always been very welcoming and courteous to me as a customer. They fully explain concerns and recommended services. I had originally followed my mechanic Patrick there from another courteous to me as a customer. They fully explain concerns and recommended services. I had originally followed my mechanic Patrick there from another dealership and I am glad I have as the entire service team that I have worked with have proven themselves both competent and trustworthy which can be rare. My only complaint is price due to Thorton being a dealership, however they are on par or below other dealerships in the area for similar services. One nice aspect is the service tag lottery where you can win cash in conjunction with the service tag number and the evening lottery. The oil change club is a nice touch as well. After four oil changes the fifth is free. I highly recommend the service team at Thorton. More
We purchased a new car for our daughter 3 yrs ago, the courtetsy and respect we received during the sales process was 2nd to none. Because of that experience, we choose to travel past several other dealer courtetsy and respect we received during the sales process was 2nd to none. Because of that experience, we choose to travel past several other dealerships to take our car to them for service. We have never had any concerns about the quality of service, costs are reasonable, and the work is done in a timely fashion. More
I called Corey about an Acura RSX that was listed in the local used car guide. He said to stop by whenever it was convenient for a test drive. I stopped in and drove the car. It was clean and had a fresh in local used car guide. He said to stop by whenever it was convenient for a test drive. I stopped in and drove the car. It was clean and had a fresh inspection. I was worried that there would be no financing for me but Corey was able to find it for me at a decent rate. I would recommend Thornton Chevrolet to anyone who is looking for a hassle-free quick car buying experience. More
I have used Thorton repeatedly and have NEVER been dissatisfied. Matt in the Customer Service goes the extra 10 miles to be certain you are informed of what they find and what the cost will be to get dissatisfied. Matt in the Customer Service goes the extra 10 miles to be certain you are informed of what they find and what the cost will be to get you back on the road safely. Matt is the go to Guy for my family. Wether it is my Tacoma, my daughters Chev mini van, or mo 62 Impala....I know I can count on Thorton. Body work is superior. Mechanics are top notch. Accounting folks are polite and willing to get answers to any questions. Top shelf facility and team. More
when ever i have to get something taken care of they always go out of there way to get it done as quick as possible. i sell real estate and i know thats what its all about... always go out of there way to get it done as quick as possible. i sell real estate and i know thats what its all about... More
This is the first dealership that I ever took a car to for warranty repair work and the service tech found something other than what I brought it in for and fixed it without being told to or makeing me br for warranty repair work and the service tech found something other than what I brought it in for and fixed it without being told to or makeing me bring it back, and its always done when they say it will be done. I have bought cars from the other Chevy dealership in the York area (what a joke) and Thorton is 100% better at customer service. Thank you More