Thornton Automotive Dover - Service Center

Went the EXTRA Mile I haven't purchased a car, from BROOKESIDE MOTORS, but that did not stop them from working with me in having my girlfriend’s car repaired (which she d I haven't purchased a car, from BROOKESIDE MOTORS, but that did not stop them from working with me in having my girlfriend’s car repaired (which she did purchase from them). I certainly have to give Chuck, the Service Department and the entire staff my undying gratitude! The car, a 2005 Mini Cooper was purchased in November 2013 and it wasn't until June 2014 that we discovered that the tie-rod assemblies were bad causing the alignment to be out and the tires to wear to the steel bands. After making BROOKESIDE aware of the issue not only did the reimburse half of the purchase price of the new tires, they also had the tie-rod assembles fixed and aligned at their expense! I can't say thank you enough! Chuck went out of his way to communicate with me personally, until I was satisfied! I find it very refreshing that the crew at BROOKSIDE MOTORS didn't hesitate to accept responsibility and do the right thing for my girlfriend. They truly to care about their customers and will absolutely go the distance to satisfy the customer! When it comes time for a car purchase for me or my daughter, I know that I will not have to look any further than to BROOKSIDE MOTORS! More

Always on a first name basis. Always polite. Zero hassles. I have 3 kids and we will buy all our cars from Brookside. I have referred this dealership several times. hassles. I have 3 kids and we will buy all our cars from Brookside. I have referred this dealership several times. More

My driver side window broke over my lunch hour and when i called they got me right in checked my car out to see what was wrong and if the problem was covered under my warranty. within 10 minutes i had all my called they got me right in checked my car out to see what was wrong and if the problem was covered under my warranty. within 10 minutes i had all my questions answered. i was treat great and my services was done perfect. they even got me back to work till my car was ready. i had all repairs done within 2hours. couldn't thank them enough. More

I had brought my trailblazer in to have its brakes fixed. When I arrived I also had my sienna with me so my mom could get myself and my children back home. A salesman, Jim, had come out of the sales building When I arrived I also had my sienna with me so my mom could get myself and my children back home. A salesman, Jim, had come out of the sales building to see about sell me a new vehicle because he noticed the sienna did not have working air conditioning. To his dismay I was not interested in trading my sienna in. However, instead of leaving me to go back in the sales building because he couldn't make a sale,he asked me if I wanted my air conditioning. When I said yes, but I was going to put it off for now, I asked him what they would charge me. Not only did he get me a price, but he found that they could get me in right then and there. He also made sure I understood what they were doing and was very patient to explain it to me. The service department was great. They got my trailblazer and my sienna done that same day. I didn't even have a scheduled appointment for either vehicles. Their customer service was outstanding as well. I was also given a loaner car to use since both my vehicles were in their shop. Brookside Motors has excellent customer service in both their sales department and their auto repair department. I would highly recommend Brookside Motors to everyone. Thanks for everything Brookside you were wonderful!!! More

I have purchased 2 used good quality vehicles from there and have referred 3 persons that in turn did purchase a vehicle . I always use and refer brad as the salesman that has always been there to help me o and have referred 3 persons that in turn did purchase a vehicle . I always use and refer brad as the salesman that has always been there to help me or anyone that I send there. I make my appointments with Robin as she always gets me in on a timely manner when I need service and Sam always fixes my vehicles and charges me a fair price. I will only use Brookside motors for future purchases and repairs More