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Thornton Automotive Dover

Dover, PA

4.9
811 Reviews
Brookside Motors has changed its name to Thornton Automotive Dover. NOTHING ELSE HAS CHANGED. We have the same ownership, the same highly-trained, dedicated staff to take care of you, the same great reputation, and the same high level of customer service that you've come to expect since 1993! The reason for this name change is mainly for advertising purposes and to be able to combine all of our inventory from our 4 dealerships into one mega site. The Thornton Automotive website will feature over 300 pre-owned vehicles from all of the Thornton Automotive Group stores, making it easier for you to find the vehicle you are looking for! Don't worry, we are still the dealership that you've come to know and love! Stop in and see for yourself and DRIVE HOME HAPPY today!!
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3885 Carlisle Rd

Dover, PA

17315

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Showing 811 reviews

February 27, 2017

Tim and Chuck This dealership is so worth the drive. I came from DE so it was about 3 hours, and I would do it all over again. Tim and Chuck are the greatest. Chuck More

by kyliemccarty4444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Goelz, Rick Brockley
February 25, 2017

Friendly and Fair Received great customer service with the service center. They were knowledgeable about my vehicle's issue and they were very friendly and fair priced More

by big al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Kugle and the other service rep
February 24, 2017

Hands down best dealer around!!!! Very pleased & satisfied with their commitment, service and overall experience. This is a dealership you can really depend on to make sure you are tak More

by Reed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Randall
February 19, 2017

Never thought I would have bought a Ford!! My search started online for a Dodge Avenger, that's how I found the Dealership. After several conversations on the phone with Tim and Wes I went to More

by Kim B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Goelz
January 27, 2017

Best car buying experience, ever! '11 MB E350 Cabriolet After driving buy for several days, I decided to stop in and look at vehicle that was on the lot. I was greeted by Tim Goelz. He was very personable a More

by Carl H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Hawksworth, Ed Lentz, Tim Goelz
January 26, 2017

Impressed with dealership Upon arriving at dealership to look at a car i had seen online, I seen ithe once there, but started looking at a different car, when a salesman named More

by New bmw 7890
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Goelz
January 24, 2017

Perfect Honda Pilot Kevin found me the car I've been hoping for and the whole process was smooth and easy. Thank you for taking care of us! More

by ChristinaStauffer
Recommend Dealer
Yes
Employees Worked With
Chuck Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Shiffer
January 19, 2017

Awesome Service Was in the market for a 4 wheel drive, we live in the Dover area and pass by Thornton everyday. Since they were local we thought we'd stop there firs More

by novabee69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Goelz
January 17, 2017

Read through fine print!!! Our trade in was picked apart and we were not given a fair price. The extended warranty wad not completely explained to us. We had agreed to things th More

by Anonymous123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wes Myers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Randall
Jan 17, 2017 -

Thornton Automotive Dover responded

First and foremost, thank you very much for your business. We are very sorry that your experience was not considered a 5 star experience because that is what we strive for with every customer. To elaborate on your trade review, please understand that there are many reasons why a trade isn't worth a certain amount. Those reasons include: Information received on the vehicle history report, the condition of the vehicle's body, the inspection date, interior condition, engine noise, transmission shifting issues, the tire condition, and many more. We complete a trade appraisal sheet with every trade appraisal and we review this information with the customer when we present the trade value. We are very particular with the vehicles that we sell to our customers, along with vehicles we take in on trade. This prevents selling traded vehicles to the next customer with issues that could have been avoided. We would, however, be more than happy to go over this information with you again at your convenience. With extended warranties or service contracts, we like our customers to know all of their options to protect their investment. We present coverage's from Powertrain coverage to Comprehensive coverage to our customers and let them decide which one, if any, they would like to protect themselves with. It is our customers' decision on whether or not they would like to purchase the service contract. We highly recommend it, but in the end it is our customers decision to make, depending on their financial situation. We also present a Service Contract brochure to explain all coverage's, which help our customers make the right decision for them. It is our goal, as a company, to give our customers as much information as possible to allow them to make a well-informed decision. And, developing a relationship with our customers for years to come has always been our #1 goal.

January 05, 2017

Excellent service for 1st time buyer Great service, very patient, the sales staff made us feel very welcome, we did not feel pressured at all, kid friendly, nice selection of vehicles, de More

by Rhartman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Hawksworth, Tim Goelz
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