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Thornton Automotive Dover

Dover, PA

4.9
811 Reviews
Brookside Motors has changed its name to Thornton Automotive Dover. NOTHING ELSE HAS CHANGED. We have the same ownership, the same highly-trained, dedicated staff to take care of you, the same great reputation, and the same high level of customer service that you've come to expect since 1993! The reason for this name change is mainly for advertising purposes and to be able to combine all of our inventory from our 4 dealerships into one mega site. The Thornton Automotive website will feature over 300 pre-owned vehicles from all of the Thornton Automotive Group stores, making it easier for you to find the vehicle you are looking for! Don't worry, we are still the dealership that you've come to know and love! Stop in and see for yourself and DRIVE HOME HAPPY today!!
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3885 Carlisle Rd

Dover, PA

17315

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Showing 811 reviews

December 11, 2020

Ill recommend Thornton to buy a vehicle- as long as you don't want to get your vehicle serviced where you buy it. Very nice people but I do not recommend for State inspection. Wife and I bought our last tw More

by gabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Shiffer, Courtney Smith
Dec 11, 2020 -

Thornton Automotive Dover responded

Mr. Ehrman, unfortunately due to PA State Inspection Laws, we are responsible to ensure that any vehicle we are inspecting passes all PA Safety regulations. Per PA State Law, a vehicle is not permitted to have holes in the body or rust protruding through the body as well. This regulation is meant to ensure the safety of you and others. We did, however, offer you two different options to allow the truck to pass. The "right" way and the "cheaper" way. Believe me when I say this... Telling a customer that their vehicle needs thousands of dollars for PA Inspection is not enjoyable to us, but we are merely the messenger. We would have preferred to pass your vehicle, but our PA State Licensing is very important to us, because without it, we are out of business. Fortunately for you, you were able to find a garage that was willing to risk their PA State Inspection license by completing the inspection anyway. We do wish you the best of luck and we apologize that we were not able to see eye to eye on this situation. Our great reputation and quality of work is very important to us and has been for the 28 years we have been in business. We DO NOT lie, cheat, or steal, but sometimes the truth doesn't always sit well, especially at such an large expense. Please take care of yourself and also please know that we will always be here to help in the future, if you should ever need us again.

September 13, 2020

Drove 3 1/2 hours on a Saturday for a specific model and everyone was more than accommodating for us. They stayed late for my convenience and Chuck and Ryan Lynch (our salesman) worked and worked to get us More

by jsmith7751
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2018

Terrible Sales I bought a car their 1 year ago and pulled out the paper work and noticed that I signed for some xxxxxxxx insurance that cost over 3,000 dollars and c More

by judiones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Hawksworth, Tim Goelz
November 23, 2018

JC a man of his word. I want to thank JC Medina for the suburb job he did at helping me get my Sonata, I have gotten a lot of comments about how I couldn't have gotten a be More

by DFrane722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC Medina
November 09, 2018

A salesman I can trust Hi my name's Richard Green. I purchased a 2007 Ford f150 from THORNTON AUTOMOTIVE about a 6 weeks ago. My salesmen was JOHN RANDALL. I waited to c ho More

by Rgreen854
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Randall
November 01, 2018

DROVE HOME HAPPPY I just purchased a 2016 GMC from this dealership. I am a returning customer. The staff was very friendly and helpful. Most of all they want to earn bu More

by lheisey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carey Myers
June 15, 2018

Repeat Customer I have purchased three vehicles from Thorton Automotive (previously Brookside Motors). The sales staff are friendly and helpful but not pushy. The g More

by JCrotsley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carey Myers
May 23, 2018

Awesome sales department I'm Carl I just bought a ford truck that is used but it is perfect for my family I have poor credit and went to buy a truck everywhere and got turned More

by Carl & candy knotts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Smith
April 28, 2018

Great Service Andy Starner at York was fantastic to work with! He was very nice and patient, and didn't pressure me into a sale. He did a great job and was very kn More

by fordguy45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Starner
April 17, 2018

Fantastic Experience Zach at the Manchester branch got me into the exact car I wanted! They have the best used cars around, great prices, and you won't find better sales s More

by jasonf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
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