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Thornton Automotive Dover

Dover, PA

4.9
820 Reviews
Brookside Motors has changed its name to Thornton Automotive Dover. NOTHING ELSE HAS CHANGED. We have the same ownership, the same highly-trained, dedicated staff to take care of you, the same great reputation, and the same high level of customer service that you've come to expect since 1993! The reason for this name change is mainly for advertising purposes and to be able to combine all of our inventory from our 4 dealerships into one mega site. The Thornton Automotive website will feature over 300 pre-owned vehicles from all of the Thornton Automotive Group stores, making it easier for you to find the vehicle you are looking for! Don't worry, we are still the dealership that you've come to know and love! Stop in and see for yourself and DRIVE HOME HAPPY today!!
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3885 Carlisle Rd

Dover, PA

17315

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Showing 820 reviews

September 18, 2024

Not high pressure. Very welcoming and pleasant experience. We will come back in future for another vehicle. More

by denisewherley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan conley
September 16, 2024

Great customer service. Everyone was very professional. We are a repeat customer. Recommend to others looking for a quality used vehicle. More

by llgrove2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

My second vehicle purchase one from Manchester and one from Dover, had I not had the issue with the license plate falling off the vehicle the experience from Dover would have been great!! Not one person f More

by lennylevinsky018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Bara
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Thornton Automotive Dover responded

Mr. Levinsky, Thanks for taking the time to talk to me this evening. After reviewing the cameras and talking to you about your missing plate, I honestly can't pinpoint how it occurred, but I apologize if we didn't communicate enough with you after your realized it was gone. We always care about our customers' being happy and I appreciate you taking the time to discuss it. And, I am very glad to hear how happy you were with the rest of the process, so please let me know if I can ever help in the future. Take care! ~Wes Myers, GM

August 30, 2024

Great experience with great customer service! Went above and beyond necessary. Would highly recommend to others More

by tanya_wagaman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Shellenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2024

Everyone was so nice, and treated me so well, especially Russ, and Wes. I highly recommend them to anyone who is looking for a car, either used, or new. It truly was the best car buying experience that I ha More

by wswildish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wes Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Bara
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

I continue to be the impressed with the service I receive at Thornton, Dover. This visit was no different with all details/options being explained to me clearly so that I understood what I was dealin More

by BLB1029
Recommend Dealer
Yes
Employees Worked With
Do not recall the name of the person at the desk, or the technician’s name.
August 08, 2024

This was my second purchase from Thornton in Dover… I could not be happier! Great sales team, excellent service department. More

by Eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wes Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Warfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Bara
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2024

Fast good service hard working people that care about there there customers good time to More

by fisher10592
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Shellenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Bara
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Very professional and they get you the best deal and warranty. I want to thank you and give you the best rating! More

by raymondvenable515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2024

I recently purchased a car from Thornton Automotive Dover, and I had an outstanding experience from start to finish. The staff was incredibly friendly and knowledgeable, making the entire process smoot More

by Joni Ritter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wes Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Talley
2
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