Thomson Chrysler Dodge Jeep Ram FIAT - Service Center

Everyone was so friendly and helpful.They made me feel Everyone was so friendly and helpful. They made me feel part of the family even though I did not purchase from there. Will definitely go back. Everyone was so friendly and helpful. They made me feel part of the family even though I did not purchase from there. Will definitely go back. More

Have always been treated like a good friend. Quality service and at a fair price. service and at a fair price. More

Jessica Robles is one of the kindest people I have ever met. She kept me informed about my service. I really appreciate her! She’s great! met. She kept me informed about my service. I really appreciate her! She’s great! More

They really care On Tuesday January 29th I visited Thompson Chrysler Jeep at 2158 Washington Road in Thomson Georgia. Stupendous customer service was rendered. I just On Tuesday January 29th I visited Thompson Chrysler Jeep at 2158 Washington Road in Thomson Georgia. Stupendous customer service was rendered. I just want to make mention of David P he was our Tech he took care of the recalls that were due to be serviced on our vehicle. The service Administration April was fantastic. But my special thanks, graditude and appreciation goes to Andrea the Warranty adm. Top notch in customer care like no other. what a team of dedicate employees. More

Way to long to wait Been here two hours and my truck is still setting and no oil change started, also I have issues with the radio screen going black, and dashboard scree Been here two hours and my truck is still setting and no oil change started, also I have issues with the radio screen going black, and dashboard screen saying radio locked and telephone sometimes not coming through radio also when screen is black ac doesn’t work. So they say it has to happen so they can see it . Iam not making it up. More

Recall Service Took my new to me Jeep Cherokee to this dealer after receiving a recall notice. Had a 9 a.m. appointment, got there 15 minutes early. Dropped the car Took my new to me Jeep Cherokee to this dealer after receiving a recall notice. Had a 9 a.m. appointment, got there 15 minutes early. Dropped the car in the service lane and waited for the work to be completed. The vehicle was ready by 9:30. Never had such a good experience with a service department. The employees (so sorry I forgot your names) were helpful and very polite. Won't take the vehicle anywhere else! More

Sadly...after 4 new car purchases - I will never return! I have purchased my 4th, and last, vehicle from this dealership. I take full responsibility for this last purchase, I asked them to run numbers, I li I have purchased my 4th, and last, vehicle from this dealership. I take full responsibility for this last purchase, I asked them to run numbers, I listened to the pitch about my warranty being up on my 2016 and I needed new tires and yep...I signed the paperwork on a 2018. I made a rash decision and regretted it AS I was driving off the lot. I traded in a perfectly good vehicle, TOTALLY loaded for a basic car that doesn't have crap. I got screwed by the finance guy, paying well over 2% more in interest. They kept telling me "my warranty was up so this is the best thing to do". No...the best thing is to sell me a new warranty. ......not downgrade my vehicle. So...I cry for 3 weeks. I walk back in 20 days later with tears in my eyes and basically beg them to somehow get me back into my 2016 Challenger. Tommie Mack writes down some information, steps away for 10 min. and comes back and say's for $10,000.00 they can put me back in my 2016. I left. I will drive what I have purchased. Everyone has ALWAYS complimented my cars. I have always thanked them and let them know where I purchased them from. I do get compliments on this one. I tell them I hate it and I share my experience. It dawned on me. When I went back to see if I could get back into my 2016 and they shot me down in 10 minutes - NOT ONCE WAS I ASKED WHAT CAN WE DO TO POSSIBLY WORK SOMETHING OUT FOR YOU? Pity...because every day when I get in this car I tear up...then I get angry. I have learned though. And I will share...the whole story. And it all began with an oil change. More