
Thompson Toyota
Doylestown, PA
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I have been purchasing cars since 1953. Thompson Toyota is by far the best dealership I have ever used. In fact I have purchase three vehicles from Thompson Toyota. The service is also the best. is by far the best dealership I have ever used. In fact I have purchase three vehicles from Thompson Toyota. The service is also the best. More
Nicole was very professional. She spoke about the dealership, the benefits of a new Avalon Hybrid and the great quality service . She was easy to negotiate with and I will highly recommend Thompson T dealership, the benefits of a new Avalon Hybrid and the great quality service . She was easy to negotiate with and I will highly recommend Thompson Toyota and Nicloe to friends. More
I recently went to Thompson with the intention on buying a Rav4. My family has bought many cars from here and I thought I could have gotten a deal in some way. I was greeted by Adam and everything seemed a Rav4. My family has bought many cars from here and I thought I could have gotten a deal in some way. I was greeted by Adam and everything seemed well. After the test drive on a 2012 model, everything fell apart. He would not budge at all on last years model and when I told him that no one wants last year model, he didn't even attempt to drop it any further. I was highly offended and dis-respected while there. Obviously, the Thompson organization doesn't care about future customers and keeping generations of future shoppers. I warn everyone to stay away from here period. More
It was a true pleasure to do business with Thompson Toyota through John Kelley. I had previously sent some personal clients of mine to John Kelley, now it was my turn. I purchased a new 2013 Toyota Ava Toyota through John Kelley. I had previously sent some personal clients of mine to John Kelley, now it was my turn. I purchased a new 2013 Toyota Avalon. Having previously been to the Toyota showroom, I noticed a lot of familiar faces upon returning, my personal thoughts are this is a true testament to the Thompson organization and the employees that work there. The purchase of the car through John was a very professional and easy process. John takes the time to educate you about the vehicle. Upon agreement of the price I was then introduced to another gentleman who prepared all the documents to be signed. Again, this was a very thorough process, not a hard sale but very educational. I would like to note that John took the time on his day off to come in a get my vehicle to me as it was not one purchased from on the lot, thanks John. I have now been driving my Toyota Avalon almost three weeks, I am so pleased with the vehicle, the value you get for your money is an option to explore for a person who has not done so, it has all the comforts of a vehicle that could possibly cost a lot more, the technology is in a word awesome! I would not hesitate to revisit the Thompson Toyota dealership, John Kelley is a plus to have on their team, that is not to take from anyone else as I sure they are all very good! Thanks for making my experience an enjoyable on.....Con. More
All the Service Representative keep explaining the same issue without answering to the point, when there is a issue they cannot fix and do not know how to Fix. Specially the Engine Light - I made 3 visits issue without answering to the point, when there is a issue they cannot fix and do not know how to Fix. Specially the Engine Light - I made 3 visits to the dealership and they were not able to confidently fix the issue. After a day or two my engine light turns back ON. Both these employees do not have the courtesy to apologies for the inconvenience and will attempt to walk over you and suggest as IF I myself was the expert to resolve the issue. Jaison atleast was not able to commit obviously due to hand tied with Company rules, however Steve was even worst. He would not listen to the grievance and offer complete solution. This is quite standard expected from Service representative, when they are unable to fix issue related to Engine Light. More
We had the best car buying experience at Thompson. They are extremely service and customer oriented. We first visited another dealer much closer to us (they are literally down the street) but we were not e are extremely service and customer oriented. We first visited another dealer much closer to us (they are literally down the street) but we were not entirely happy with the price and experience. After reading the positive reviews about Thompson, we got an online quote and interacted with Sherah on the phone. She was very helpful and was understanding of our busy schedule. When we went in to look at the car and talk more seriously we were so lucky to get John Kelley as our sales consultant. John is so knowledgeable, helpful and friendly. It was such a pleasant experience to work with him. We definitely plan on recommending Thompson and John Kelley to all of our friends and family. I would say without hesitation that Thompson goes above and beyond to make sure that their customers are happy. If you want a dealer who cares about the customer then Thompson is the dealer for you and John Kelley is top notch in our book. Thank you to everyone at Thompson and to John for the incredible service on our new highlander purchase. More
I needed to get a vehicle that would perform better on sand. I spoke with Kevin and understood what I needed and my price range. He stayed within those parameters and pointed me to vehicles that fit my ne sand. I spoke with Kevin and understood what I needed and my price range. He stayed within those parameters and pointed me to vehicles that fit my need. I ended doing better than I expected and got exactly what I needed. No hassle, no hardsell, a very satisfying experience. More
After traveling almost 2 hours to come look at a Used Mazda3 they had advertised in autotrader.com Walter helped us so much to make sure the car was everything I had expected. He was very patient and und Mazda3 they had advertised in autotrader.com Walter helped us so much to make sure the car was everything I had expected. He was very patient and understand with the whole process. Very friendly and welcoming too. I would highly recommend Walter to anyone that's looking for a nice car and a friend to help sell it. More
This was our first experience with Toyota and with Thompson. We bought a 2013 Highlander from Tim Earles. We were very nervous about buying a new car but Tim quickly put our minds at ease. He was e Thompson. We bought a 2013 Highlander from Tim Earles. We were very nervous about buying a new car but Tim quickly put our minds at ease. He was extremely knowledgeable and answered all of our questions with ease and skill. He was able to work with us and get us the car we wanted at the payment we were looking for. With Tim’s professional guidance, the entire process was enjoyable and easier than we ever thought. We are extremely happy with our car, the service at Thompson and especially Tim who was a pleasure to deal with. His attention to detail, personable demeanor, honesty and overall enthusiasm made our car buying experience seamless and fun. While most sales associates are finished with you after the deal is closed, Tim was available to answer any follow up questions and allay any concerns of ours even after we drove off the lot. I would recommend both Tim and Thompson Toyota to anyone looking to buy a car. More
This is my second truck purchased through Nicole at Thompson Toyota and I couldn't be more satisfied. Nicole is knowledgeable, friendly, and puts the customer at ease in making decisions. These were Thompson Toyota and I couldn't be more satisfied. Nicole is knowledgeable, friendly, and puts the customer at ease in making decisions. These were all factors in the recent purchase of my second vehicle through Nicole, and she does a lot to represent the Thompson name with their friendly, thorough, and complete care of the customer. I would highly recommend her to anyone looking to purchase a new or used Toyota vehicle in the future. More