Thompson Toyota

May be best car-buying experience I have had !! I own or have owned premium autos from Acura, Audi, BMW, Infiniti, and this experience arguably tops them all. I live ~ 50 miles from the dealership, so d or have owned premium autos from Acura, Audi, BMW, Infiniti, and this experience arguably tops them all. I live ~ 50 miles from the dealership, so didn't have time to keep stopping-by. My wife and I drove out one afternoon, un-announced, stopped in, found Tim, and started not just a car-buying experience, but a friendship. Tim made himself available to us, test-drove the vehicle we were interested in, educated us about the vehicle without talking-down to us, and walked us around introducing us to the Thompson staff, who equally welcomed us. The vehicle we were interested in had an offer on it, so we had to wait and see if that went-through, or the vehicle would be available. We weren't sure when we left if we'd get that vehicle, but we knew we wanted to do business with Thompson Toyota. Thompson Toyota is first dealer to give me an actual trade-in figure based on my vehicle description and pictures, none of that "We can't really tell you without seeing the vehicle". Tim Earles worked tirelessly, and exchanged emails with me several times a day, getting me information, details for auto I was interested in, "running financial numbers", etc. We exchanged dozens of emails, I sent pics of vehicles from the internet with options I was interested in, and asked Tim for his honest opinion, which he provided without bias. It wasn't until all questions were answered, financial details had been worked out, that we realized Tim did not have our phone number, Tim placed one call to us, to get deposit to hold vehicle - that was it !!! Tim worked harder for me than he did the dealership (don't tell his boss) !!! Although we had to wait couple extra days to take delivery (Tim wanted "perfection" with prep, detailing, options installation), it was well worth. Day of delivery, Thompson even provided lunch !!! Only regret is Thompson is not closer, so I could occasionally stop by for service, detailing, and say hello to new friends !!! Recommendations don't come easily from me, this one does !!! Thanks Tim, Thompson Staff, for great experience, and new relationship !!! More

John was very helpful throughout and showed me all the "bells and whistles." I am sure I will still need to read the manual as well! "bells and whistles." I am sure I will still need to read the manual as well! More

Tim Earles is by far one of the best sales persons I have worked with. He is very professional and informative and someone whom i would not hestitate to refer my friends and family to. worked with. He is very professional and informative and someone whom i would not hestitate to refer my friends and family to. More

We test drove all 3 top-selling mini vans and I'm happy we saved the best for last. Tim showed us that Sienna just has a much higher level of finish and better drive than the Odyssey or Town and Cou happy we saved the best for last. Tim showed us that Sienna just has a much higher level of finish and better drive than the Odyssey or Town and Country and for a better price. Even after we added a 7 year, 100K bumper to bumper warranty package to our purchase (which was self-evidently a good choice given there's very few exclusions for the price), the monthly payment came in equivalent to the Odyssey we tested and we have keyless everything and a much higher end radio/nav system in the front, endless leg room in the second row, a much beefier feel in the engine performance, and a much smoother ride. Tim's knowledge of the competition and comparative features at our price point made it very low-stress to sign the paperwork on the loan for. More

Tim was fantastic to deal with at Thompson Toyota in Doylestown. I had visited originally in the previous winter for service on my Highlander and while I was there I took a stroll outside to take a look Doylestown. I had visited originally in the previous winter for service on my Highlander and while I was there I took a stroll outside to take a look at new vehicles. Tim quickly came outside in the cold to see if I needed help. He was quick to give me any and all information he had on the new Tundras, Which was exactly what I was looking for. We took it for a test drive and then went inside to run the numbers. Unfortunately, we were unable to make a deal due to my personal finance situation at the time. That being said, Tim never gave up on me. He would email me sporadically or give just a friendly call to see how things were going. During this summer I had reviewed one of the emails Tim had sent me. I stopped up and the dealership and thanks to Tim's very hard work, we were able to get a deal through. I am now the proud owner of a 2013 Toyota Tundra TRD. Its got all the bells and whistles and Tim was even able to get a couple of extras for me. I highly recommend Tim and Thompson Toyota to anyone thinking of buying a new car. More

Tim and I had great communication thru unlimited Emails on the purchase of our new tundra pickup locating truck with all options that we were looking to get from Toyota. With Tim's eagerness and help made on the purchase of our new tundra pickup locating truck with all options that we were looking to get from Toyota. With Tim's eagerness and help made purchasing our new truck a great experience. I would send family and friends to Thompson Toyota in looking to buy a new vehicle. Tim was also instrumental in working closely with financing to get me the best rate possible. We worked for 3 weeks on making this happen, Tim also made time on his day off to fit into our busy schedule to complete our purchase, Thanks Tim. Thanks to all at Thompson: Robert Showmaker. More

We first stopped in to look at a Prius at Thompson a month before we planned on actually purchasing. Regardless of the fact that we were not there to make a purchase, and despite the fact that it was a month before we planned on actually purchasing. Regardless of the fact that we were not there to make a purchase, and despite the fact that it was a busy Saturday at the dealership, Tim took the time to take us on an extended test drive and share his wealth of knowledge with us. Tim clearly knew, and was enthusiastic about, his product. As we moved forward to our purchase date, Tim kept in touch and met with us to talk over the financials and make sure we were making the correct decision. When we expressed an interest in a more expensive model, Tim took the time to talk over the options with us and help us make the right decision, which was to stick with a less expensive hybrid that fit into our present lifestyle. Far from feeling pressured, we really felt welcomed into the Thompson family. We are already speaking with Tim about replacing our other car with a hybrid, and look forward to working with him again. We highly recommend that anyone looking for a hybrid, Toyota, or any of the cars that Thompson carries, as Tim can access cars at any dealership, stop in and speak with him. If you don't leave with a car, you'll certainly leave with an increased knowledge and clearer perspective on where your car search should lead next. Thanks again, Tim. More

I see a lot of the folks who wrote reviews have a little consternation about buying cars. Not me, I love buying cars because I enjoy watching my wife grind sales consultants down to a little nub until they consternation about buying cars. Not me, I love buying cars because I enjoy watching my wife grind sales consultants down to a little nub until they give us the deal we want or beg us to leave. Therefore, I was completely disappointed when I walked into Thompson Toyota and was approached by Tim Earles. My wife was unable to turn on her "charm" because of Tim's honest, forthright approach. We didn't have a lot of leverage with our trade because of the pathetic product we were driving made by another auto maker who I won't mention (mazda). Tim and Thompson knew that but didn't take advantage of us and gave us the best possible deal on a new Toyota RAV4. Great car, great deal, great buying experience. We are Thompson customers for life. More

I was in the market for a new car and my search led me to a few places, my last being Thompson Toyota. They blew the competition out of the water in regards to sales, customer service, friendliness, willingn a few places, my last being Thompson Toyota. They blew the competition out of the water in regards to sales, customer service, friendliness, willingness to answer questions, and working till the sale was complete!!! Jim Was outstanding!!! Jim is the total customer service package!! He worked very hard with the finance department to get me into the Used car I wanted...I was not even there...my parents were there and everything was done over the phone while I was working. Jim ended up selling two used cars that night...the car I bought and one to my parents!!! Jim followed up with us, had paperwork ready to go when we arrived the next night to pick up the cars, walked us through some of the functions of the cars, and called to find out how we were liking our cars after some time had gone by. I highly recommend Thompson Toyota to anyone who is the market for a new car...you will not be disappointed. They believe everyone deserves a chance regardless of financial situation and credit history, they work to get you into the car until there are no options left, they do not give up. Even if they cannot get you the loan, you will leave there knowing they gave it their all. I was insulated to my face from another finance guy at another dealership and I was pleased to call him and tell him that I got my loan and car elsewhere! I am a very happy Thompson Toyota customer and they have made a lifetime customer out of me...I will continue to drive an hour from my home to deal with them in the future. Outstanding!!! More

Thompson Toyota employees are friendly, courteous, and committed to customer service! Jim Griffin was a pleasure to deal with and displayed superb customer service! Michael Waltrop worked hard and showed committed to customer service! Jim Griffin was a pleasure to deal with and displayed superb customer service! Michael Waltrop worked hard and showed dedication to his customers! I drove an hour to get to this dealership, even though I have multiple dealerships within 10 minutes of my home and I will do it again for my next vehicle! I visited other dealerships and I did not get near the attention and customer service that I received at Thompson Toyota! I highly recommend Thompson Toyota to anyone interested in purchasing a new vehicle!! AAA+++ Outstanding! More